iFixit - Answers With Device "Sonos Play 5"

Sonos Play 5: Sonos Play 5: Gen 1 (Not Powering)

Sun, 31 May 2020 21:32:45 -0700

My Sonos Play 5: Gen 1 is great but has unfortunately, stopped working. I’ve checked the fuse in the power connector and it’s fine. I’ve done some research and have realised that there’s actually a glass fuse on the power board inside the speaker which, is what i’m looking to investigate… I don’t know if this problem is popular or not but I have contacted Sonos support and still haven’t gotten a reply so i’m willing to fix it myself. My main questions are;

What could be the problem and am I likely to fix it?
If I take a look inside the speaker am I prone to breaking anything or ruining the factory assembly by taking it apart, e.g. will it ruin the performance of the speaker and will things rattle about?

Please let me know,

Thanks.

⟐ Answer edited May 31, 2020 at 21:32 MST

Sonos Play 5: I need the sono's 5 speaker repaired.

Wed, 05 Oct 2022 03:52:53 -0700

The speaker sounds as if it has blown. I have not played music very load at all. There is a strange vibration happening when I play music. It sounds muffled and scratchy not as clear and amazing as usual. The louder I turn the music up the worst it gets.

⟐ Commented October 05, 2022 at 3:52 MST

Sonos Play 5: Sonos Play 5 fails to turn on.

Sat, 17 Nov 2018 12:23:18 -0700

One day my Play 5 died. I suspect the pcb fuse next to the power terminal; however, that usually leads to a diode downstream being blown as well. As I can find no schematic of any kind, I hesitate to operate on this corpse without some encouragement and hopefully a tip as to which diode to test.

There is a Play 5 teardown section, but nowhere to select it in the drop down “Choose a Device”.

⟐ Answer accepted November 17, 2018 at 12:23 MST

Sonos Play 5: High voltage fuse blowing immediately

Mon, 05 Dec 2022 20:45:43 -0700

Hi,

My Sonos Play 5 (Gen 1) is blowing the internal high voltage fuse immediately when i'm turning the power on. Anybody who can assist with a schematic of the PCB or any who have seen this kind of problem before?

For info, I'm currently sitting on the northsea on a olieplatform and there is a bit lack of spare parts. But i have the most standards parts.

⟐ Commented December 05, 2022 at 20:45 MST

Sonos Play 5: I have no power, no light to the speaker, new cord/no go.

Tue, 02 Jul 2019 07:31:22 -0700

the Play 5 worked for the past 4 years. last night was the last. I have no power light, no connection; changed power cord and still nothin. would like to repair before spending the 370.00 on a new one.

⟐ Answer edited July 02, 2019 at 7:31 MST

Sonos Play 5: Does not power on when plugged in

Fri, 24 Jan 2025 11:07:23 -0700

My sonas 5 bought in 2014 2 speakers one ok the other is not power on when plugged in any one can give suggestion pl as I don't understand sonas is not having service or repair section thanks

⟐ Answered January 24, 2025 at 11:07 MST

Sonos Play 5: How to connect Sonos speaker to my TV?

Fri, 10 Sep 2021 03:48:40 -0700

I can't figure out how to connect my Sonos to my TV. Im trying to play my TV audio to project from my speakers.

⟐ Answered September 10, 2021 at 3:48 MST

Sonos Play 5: Upgrading of, memory or processor, possible?

Fri, 15 Nov 2024 13:02:33 -0700

Is it possible to upgrade the memory or processor in a Sonos Play 5 Gen1?

I just received an email from Sonos saying,

End of software updates

In May, the following products in your system will be classified as legacy and no longer receive software updates and new features. This will affect your listening experience.

Legacy products were introduced between 2005 and 2011 and, given the age of the technology, do not have enough memory or processing power to sustain future innovation.

Please note that because Sonos is a system, all products operate on the same software. If modern products remain connected to legacy products after May, they also will not receive software updates and new features.

this seems very wasteful, (sending millions of speakers worldwide to landfill), to me as I have several of these speakers and they all work fine.

I spent a couple of thousand on these speakers, “they work perfectly”, and do not want to spend more money and send these to landfill.

Thanks

⟐ Commented November 15, 2024 at 13:02 MST

Sonos Play 5: No sound coming out

Fri, 13 Aug 2021 17:37:33 -0700

My Sonos App sees the speaker, but no sound comes out.

The LED light on the top of the unit is "on."

I tried unplugging it, then updated the software. The sound started abruptly and then turned off again after I unplugged it and moved it.

The speaker normally sits on a shelf that's out of the way, so it doesn't usually get touched.

⟐ Commented August 13, 2021 at 17:37 MST

Sonos Play 5: Sonos play 5 can't maintain solid white light

Wed, 25 Feb 2026 09:14:57 -0700

Hi I cant connect my sonos play 5 to the wifi either wirelessly or with ethernet cable, it cant maintain a solid white light. It wont reboot or factory reset. Sonos have said it needs to be replaced but I have to pay £348, does anyone have any ideas.

⟐ Commented February 25, 2026 at 9:14 MST

Sonos Play 5: Works fine but with intermittent loud pops and cracks

Thu, 11 Dec 2025 08:54:20 -0700

I've been given an old Play 5 which I've given a factory reset and update, and it's now on my S1 network with half a dozen other Sonos products, all of which work fine.

This Play 5 seems to work perfectly, except that every now and then it emits a loud pop or crack noise. These usually come in bursts for a few seconds, and then it can be a few minutes of an hour or so until it does it again. The volume of the noise is the same, irrespective of the volume level of the speaker, it also occurs when the speaker is paused,

Interestingly, it does not come through headphones if they are plugged into it, but it does appear that when headphones are plugged in that the speaker may still be emitting a very low volume pops or cracks.

I've tried all the different app related settings for the speaker, including volume limiting, EQ, Loudness, etc, I've also tried changing the wireless channel and using wired LAN, but nothing changes the issue.

I'd be very grateful if anyone has any ideas as to what causes this and whether it's fixable.

Thanks, Martin

⟐ Commented December 11, 2025 at 8:54 MST

Sonos Play 5: Clicking noise with no music playing.

Tue, 10 Oct 2023 13:02:53 -0700

Clicking sound coming from front left corner.

Starts after several minutes of powering on .

Is unaffected by volume control.

Called Sonos and diagnostics didn't show a problem but it wasn't clicking at that time I think because it wasn't on long enough.

Is it fixable?

⟐ Answered October 10, 2023 at 13:02 MST

Sonos Play 5: How do I replace the center speaker unit?

Sat, 18 Dec 2021 19:14:48 -0700

I would like to replace the center speaker unit in my PLAY5.

But how do I do that and what are the specs and dimensions for the speaker unit?

⟐ Answered December 18, 2021 at 19:14 MST

Sonos Play 5: No power - tried a different cord still dead

Fri, 08 May 2020 02:37:28 -0700

Anyone able to repair in Perth WA

⟐ Answer edited May 08, 2020 at 2:37 MST

Sonos Play 5: Can’t get to connect

Mon, 13 Jan 2020 18:49:02 -0700

I got my dad this speaker 3 years ago-brand new- I asked him why he doesn’t use it- said it never connects- he said 2 out of 10 times maybe-

said he tried everything finally just put it in closet-

should I send in for repair? Out of warranty-

help please

⟐ Commented January 13, 2020 at 18:49 MST

Sonos Play 5: Sonos Play5 Gen1 won’t boot up

Tue, 06 Aug 2019 09:57:31 -0700

Hi. My Sonos Play5 Gen1 won’t boot up and shows a continually flashing white light. I’ve done all the reset processes and contacted Sonos who have offered to swap it for a fee if £350! I’ve done all sorts but nothing works in rebooting. Please help!!

⟐ Commented August 06, 2019 at 9:57 MST

Sonos Play 5: Unknown type of fuse?

Sun, 12 May 2019 07:01:18 -0700

I have a Sonos5 gen1 that has blown my home fuse and doesn’t work now anymore. If I checked well the internal fuse of the Sonos is blown too. But I’ve never seen this type of fuse. It is not an ordinary glass one. Before I start to remove it: Is some one familiar with this fuse/problem?

It’s the little round red unit next to the orange rectangerlar unit.

⟐ Answer accepted May 12, 2019 at 7:01 MST

Sonos Play 5: How I can test which part of sonos play 5 is broken?

Thu, 03 Jan 2019 02:14:25 -0700

I had the sonos play 5 for two years, it was wonderful till last month, it has no sound at all. I called but sonos service said I have to pay about $380 to have it tested or repaired. well, I don’t think I will take it. so I am wondering that I may fix myself following some advise here. thanks. appreciate!

⟐ Commented January 03, 2019 at 2:14 MST

Sonos Play 5: Play 5 can't be found on the network

Mon, 07 Oct 2024 18:36:45 -0700

Sonos Play 5 no WiFi can't be found on the network. Only white light blinks.

Sonos Play 5: Sonos P5 powers on but dosn't register with my bridge. I have reset it

Fri, 12 May 2023 12:22:57 -0700

After Resetting it chimes but is not found by the bridge to add to my network. I have tried wireless and wired connections.