I have tried to reboot it by switching off for several minutes but when I switch it back on the white light comes on for approximately 4 seconds then goes off. No other colour lights show. I have tried the 'reset' (switch on whilst holding mute button) but it still shows the white light for 4 seconds then goes out.

I have tried with my other Sonos speakers all switch off, with the unit connected via ethernet and without, with a speaker connected via ethernet etc but no change. The unit still gets just as hot and the optical port has a red light inside and the ethernet ports both seem active when plugged in (green and orange lights)

⟐ Commented February 24, 2023 at 2:32 MST

I have two similar devices, both with the same issue — a Sonos Connect and a Sonos ZP90.
Neither device will power on—when plugged in, the light on the device doesn’t come on, it won’t connect to the network and won’t operate (at least, so it appears). It seems like the device itself in both cases isn’t receiving power—I’ve tried multiple outlets and power cables to power the devices, but with no luck (so it’s the device in both cases.) Is it possible that there’s a blown internal fuse that I can replace, or a burned out power supply or something similar that’s replaceable? Thanks!

⟐ Answered February 17, 2022 at 14:10 MST

⟐ Answered January 11, 2017 at 16:21 MST

⟐ Answer accepted December 22, 2022 at 7:49 MST

⟐ Commented December 09, 2022 at 12:14 MST