iFixit - Answers With Device "Samsung galaxy J5 Prime"

Samsung galaxy J5 Prime: Why is my phone not turn on?

Sat, 04 Apr 2026 16:56:39 -0700

Samsung galaxy J5 Prime: J5 Prime Phone will not turn on

Tue, 25 Nov 2025 00:59:09 -0700

So I've had a Samsung J5 Prime for just over 5 months now, and this is the first time it's ever acted up. I didn't charge it over the night, (I forgot) but charged it when i woke up and it was around 60% before I went to school. After about 4 hours of working fine, I went to check the time and my phone wouldn't turn on at all. Held down the power button etc and naturally assumed it had run out of battery. I remember it had about 40% charge left which I thought was a little strange, but I came home and plugged it in.

I've left it charging for about an hour and a half now, but nothing has happened, no red light, no response.

Yes, I checked if the charger was turned on.

I've tried holding down the power button while it's charging

I've tried switching power plugs and chargers

No idea what to do......

Also, the back cover doesn't come off so i cant take out the battery etc.

⟐ Commented November 25, 2025 at 0:59 MST

Samsung galaxy J5 Prime: My phone isn't charging

Thu, 29 May 2025 20:11:54 -0700

My charger has a light on it adaptor to whenever i plug in my phone to charge its glows...but today, i put my phone on charge (button was off)and the light started to glow....i opened the button...but phone is not charging!!...what to do?

⟐ Edited May 29, 2025 at 20:11 MST

Samsung galaxy J5 Prime: Cara memperbaiki tombol on yang rusak

Sun, 23 Mar 2025 21:20:29 -0700

Tombol on/off tidak berfungsi

English translation:

Title: How to fix a broken on button

Description: The on/off button doesn't work

⟐ Edited March 23, 2025 at 21:20 MST

Samsung galaxy J5 Prime: My Samsung Galaxy J5 Phone is not turning on.

Sat, 06 Jul 2024 20:13:08 -0700

I have looked through many websites about how to fix these but the problem is non of them work. They all say things such as hold down - Power Button + Home Button + Volume Down Button - but none of these work. I have tried many things and this has happened before but I cannot remember how to fix it. I need to fix my phone because I would not have enough money to buy a new phone. Oh, and i tried pushing down the Power Button + Home Button + Volume Down Button for the first time and it just flashed a light blue screen for around half a second, after that it hasn’t done it since.

⟐ Answered July 06, 2024 at 20:13 MST

Samsung galaxy J5 Prime: My phone got some lines in it's screen

Mon, 13 May 2024 12:08:52 -0700

My phone acreen has some lines in it

⟐ Commented May 13, 2024 at 12:08 MST

Samsung galaxy J5 Prime: My samsung j5 is asking fot 4 digit pin?

Sat, 06 Apr 2024 05:39:35 -0700

phone needs a pin which i do not have

⟐ Commented April 06, 2024 at 5:39 MST

Samsung galaxy J5 Prime: Storage is always full

Sun, 29 Oct 2023 07:46:55 -0700

How to delete unimportant data

⟐ Answered October 29, 2023 at 7:46 MST

Samsung galaxy J5 Prime: On off switch is not working

Thu, 05 Oct 2023 05:25:55 -0700

My on off switch and sound switch is not working and I can't use it

Samsung galaxy J5 Prime: My phone display is not starting

Wed, 23 Aug 2023 04:46:35 -0700

My phone display is not starting or not working

Samsung galaxy J5 Prime: It's being clicked by itself without my touch

Fri, 11 Aug 2023 05:03:01 -0700

It's being clicked by itself without my touch.

I am not touching it and it's being clicked.

⟐ Answer edited August 11, 2023 at 5:03 MST

Samsung galaxy J5 Prime: Why is the Wi-Fi getting disconnected.

Tue, 13 Jun 2023 00:44:42 -0700

my phone keeps disconnecting from wifi

⟐ Answered June 13, 2023 at 0:44 MST

Samsung galaxy J5 Prime: Why is my phone restarting itself

Sun, 26 Mar 2023 19:06:10 -0700

My phone keeps restarting itself, when I switch it on, the screen reads android is starting , optimizing APP 1 OF 1, then reads starting app, vibrates once switches on for less than 5 seconds then restarts again. It continues to restarts itself until battery runs flat.

⟐ Commented March 26, 2023 at 19:06 MST

Samsung galaxy J5 Prime: My phone screen is unresponsive after water damage, can this be fixed?

Thu, 23 Mar 2023 13:10:50 -0700

So i've had this model of phone for a couple of months now and for the second time it has been damaged by water. (This is the second model as the first one also had water damage and was not repairable). It was not completely submerged and was in the water for less than a second but water still managed to get inside. I took everything out, dried it, used rice and restarted it a few times and the phone still manages to turn on and function almost normally. However, my screen is unresponsive despite the phone still working. It has never been dropped, scratched or anything else but i have files on there that i need and i'd rather not get a completely new model again as my make of phone is no longer available near me.

Also, the screen was bright red and blurry the first time i turned it on after i had dried it. Just over 24 hours later (now) it's fine apart from the screen issue. So what i'd like to know is:

What could the problem be?

Can it be fixed?

If not, how can i transfer files from one phone to another if the touch screen is unresponsive?

Thank you, any information would be appreciated.

⟐ Commented March 23, 2023 at 13:10 MST

Samsung galaxy J5 Prime: My phone storage is full

Sat, 18 Mar 2023 22:40:57 -0700

What can I do to clean junk from my mobile

Samsung galaxy J5 Prime: My back key isnt working

Mon, 27 Feb 2023 15:36:36 -0700

My back key and recent keys arent working

⟐ Commented February 27, 2023 at 15:36 MST

Samsung Galaxy J5 Prime: Need Help with Communication problem

Fri, 20 Jan 2023 22:43:51 -0700

This phone only 1 month old ' have been getting issued trying to call someone saying ' they can't hear me properly and the communication sounds muffled ' phone has been glitching ' is there a way solved this problem this is brand new from shops can't believe it only 1 month and there a issue..

⟐ Commented January 20, 2023 at 22:43 MST

Samsung galaxy J5 Prime: My device does not bookmark a website.

Sat, 24 Dec 2022 04:57:29 -0700

Hi experts, I'm a newbie here, and I believe this is the right place to ask my question. I've been using Samsung products for the past two years without incident, but recently I've noticed that my device is not bookmarking my points on Google. I'm a student of chartered accounting, and I'd like to read the article from What's Not Legal that explains the difference between ACCA and CA. Please let me know how I can do this. Thanks in advance.

Kathie Carolina

⟐ Edited by author December 24, 2022 at 4:57 MST

Samsung galaxy J5 Prime: Where can I get a new screen

Fri, 14 Oct 2022 21:17:38 -0700

My phone touches itself and i have been in and out of shops looking for a lcd display in order to repair my screen , where can i get an lcd display

⟐ Answered October 14, 2022 at 21:17 MST

Samsung galaxy J5 Prime: How to access a phone with maxed memory?

Sun, 11 Sep 2022 02:13:07 -0700

My phone is maxed on memory and now doing all sort of craziness. i am unable to free up the memory and i have tried a direct connection to my computer with no luck. How can I gain access to my phone without losing my information?

⟐ Commented September 11, 2022 at 2:13 MST