⟐ Answer accepted October 30, 2017 at 4:47 MST

I have bought samsung level u on 8th month of 2018 and now my headphone is not working sometimes like when I switch on or off, the light (red,blue) indicator is not working and also not connecting but when I charge it, the light indicator is working and while charging, if I on the headphone, it's getting connected to my phone.

So, i reached the samsung service center. They told, we can replace it but should not have any damage. But, i have damaged it near the rubber like the plastic have came out near rubber and fixed it with superglue. They saw that and said cant replace it...what shall i do now ? Or How to fix this problem ? Please someone help me friends

The bar is permanently 'Offline' in the SmartThings app, though it shows up on the TV via eARC. It won't pair with the subwoofer or satellite speakers, but it will play the sound correctly through the bar.

The LED on the sub stays blue indefinitely, which, according to the manual, is connected to the soundbar - but the subwoofer doesn't woof.

As I switch the options from eArc to HDMI, etc, the Bluetooth display message is stuck on "BT" and refuses to enter "BT Ready" or "BT Pairing" modes.

Attempting a factory reset (Vol+ / Vol-) does nothing, suggesting the kernel is hung before it can even poll the physical buttons.

I called Samsung, and for 40 minutes we stayed on a video call where we tried the steps above, and I was asked to take the soundbar to the only authorized shop in town.

The Absurdity: The Samsung authorized shop quoted me 125% of the retail price for the repair. More than the price of a brand-new unit. The dealership report:

"The device is not pairing with other devices. It is necessary to replace the main board, Wi-Fi and BT module, and the drive.

• Main Board (AH94-03983S) - U$237.58
• Wi-Fi/BT Module (BN59-01333A) - U$55.34
• AMP/Drive Board (AH94-00021T) - U$ 209.91
• Labor - U$ 17.18"

The soundbar still outputs sound via eARC! Why would they need to replace the AMP board (AH94-00021T) if the speakers are working?

Am I going crazy, or does this look like a "blanket replacement" strategy to avoid diagnosing a firmware corruption?

Are they attempting to charge me for something that did not need fixing?

Samsung VP Jim Kiczek publicly admitted that bad updates were bricking these units and promised free repairs regardless of warranty status. Yet, is my local support playing dumb and treating it as a paid-out-of-warranty repair?

Is 14 months an OK period where the consumer of their premium line, high-end, "Flagship-lite" soundboards should expect the Main Board, the Wireless Module, and the AMP/Drive Board to FAIL?

⟐ Commented February 05, 2026 at 8:11 MST

⟐ Answer edited February 19, 2020 at 7:47 MST

Good day

I have a Sony subwoofer HT-CT290 its still in good condition only the sound bar was badly damaged could not be fixed

Can I link this subwoofer to a Samsung sound bar if I can How do I go about it, I really want to give it a second function its new it has only 6 months

Kindly please assist me

Model for Samsung sound bar HW-Q60T

⟐ Edited September 03, 2023 at 8:22 MST

Samsug PS-WK450