⟐ Answered April 05, 2023 at 18:59 MST

Lens Error - Will shutdown automatically - Restart camera

The lenses stay down and in place.

⟐ Answered November 02, 2024 at 8:58 MST

I have a canon G7x mark 2 that was working perfectly fine today for about 2 mins before it went to !&&*. I turned the camera on and it was fine before the camera seemingly “turned off”. When I pressed the power button to turn it back on the camera powered up as usually but the screen was completely black. There was no indication that the screen was even connected to a power source. The LCD screen looks as it would if the camera is off. No background glow, no error message displayed. Just a black screen. Everything else works, sounds, buttons, battery is fully charged. I do not understand what caused this as I said the camera was completely fine before it randomly went into this mode. The battery is new so it can’t be this. I already opened a support ticket but I just want to see if anyone has any advice here before I ship my camera off. My birthday is on Saturday and I’m going away on a trip which I expected I’d have a camera with me for. Any suggestions are appreciated! Thanks in advance.

⟐ Answered July 05, 2024 at 8:35 MST

⟐ Commented August 21, 2018 at 8:16 MST

When you turn it on, the lens extends outwards. When you turn it off, the lens either stays extended or it retracts half way. If I hit the play button while it is extended, the lens retracts all the way which is how I turn off the camera now. At this point, I’m not sure if it is simply just the problem with the flex cable and the screen. I feel that it may be another issue with the camera. If anyone have any suggestions, please let me know!

⟐ Commented September 27, 2023 at 21:57 MST

⟐ Commented April 01, 2023 at 4:59 MST

Does anybody knowhow to fix it or what the root of the problem might be?

⟐ Commented July 28, 2020 at 9:42 MST

⟐ Edited November 22, 2024 at 19:05 MST

⟐ Answered July 18, 2023 at 1:27 MST

⟐ Answer accepted October 17, 2022 at 2:57 MST

⟐ Answered July 24, 2024 at 23:15 MST

⟐ Answer unaccepted May 29, 2024 at 22:12 MST

⟐ Answered August 24, 2020 at 6:48 MST

⟐ Answered February 05, 2018 at 18:16 MST

⟐ Edited April 04, 2026 at 14:21 MST

So now it’s in my possession for a potential fix. I’m ready to take it apart and do whatever is necessary. But I just wanted a little help to find where the potential problem may lie

Here’s the behavioral patterns of the machine:

Upon Startup, there is one of three things that will happen;

1) The canon logo will display as normal, the lens will go forward and back, and then this will appear on the screen (pictured below). The amount of actual area shown on the screen is completely random, what the LCD usually displays is, pink, green, or a distortion of whatever is infront of the lens at the time it’s turned on. That image will stay until the camera automatically turns off about 20 seconds later. Also, pressing buttons does nothing while the screen is distorted.

2) The canon logo will glitch out, like the picture above. I have not been able to replicate this since my early attempts. But I still wanted to make note of it.

3) The camera will not display anything. Usually when the LCD is flipped up this will happen, but this will also happen when the lens goes from an open to close position. Since the camera automatically turns off after 20 seconds, the lens does not retract all the time. So the camera sometimes starts from the lens open and closes upon startup. The behavior of the lens itself is completely random. It’s also worth noting that when the battery is low, the LCD will display the “Charge The Battery” message, the LCD is fine until it shuts down.

I have a few theories as to where the problem may lie, but I’m not very well versed with repairs. Does anyone have any suggestions as to where to start? Any help is much appreciated, thank you :)