iFixit - Answers With Device "Motorola Moto Z3"

Motorola Moto Z3: Why is new digitizer/screen not working.

Mon, 11 Dec 2023 11:55:36 -0700

A couple months ago my wife dropped her z3 and the screen cracked. It was still functional, for about a week, then it started to black out starting from where it initially cracked. I took it to a couple shops and they all said it was about $120 to fix it or I could order a digitizer/screen assembly and do it myself…being tight on money I opted to order the assembly and do it myself…I've done it before with no issues, so why not? Well, the new part came in, I watched several repair videos, read several write ups, took my time and was very careful. Old screen and digitizer were both cracked. New one went in pretty easily, but I plugged the phone in to test it before glueing it together and nothing. The phone vibrates (she's deaf so it stays on vibrate only) when it powers in, and when I touch the fingerprint sensor on the side, but I have no display and no feedback when I touch the screen. Could this be a bad replacement part or is it more likely something else is wrong? We'd really like to save this phone and the data on it if possible. She's currently using an old Droid turbo 2 that has a battery issue and has had a battery issue since it ran out of warranty…same issue with every white Droid turbo 2 I've ever seen…battery doesn't last long and doesn't charge well, and randomly reboots/shuts down…so she's already frustrated that she's stuck with that pos until her z3 is fixed.

⟐ Commented December 11, 2023 at 11:55 MST

Motorola Moto Z3: My display wont turn on

Tue, 04 May 2021 10:36:47 -0700

Okay. so today my replacement battery came in (yes)! It was definitely in need of a battery considering how the battery showed signs of swelling when I took it out. With that said, I have a new issue: the display.

My phone’s screen will no longer turn on. I tried reseating the ribbon cable, to no effect.

Has anyone else had this issue?

⟐ Commented May 04, 2021 at 10:36 MST

Motorola Moto Z3: Is there going to a Guide on how to change the battery in a Moto Z3.?

Thu, 22 Jul 2021 19:54:40 -0700

I noticed you have the first generation Moto Z guide and repair kit including battery for a great price. (Love this site/thanks) …and was wondering when or if you would come out with a guide on the Moto.Z3, IMO the best phone they ever made .. (except they dropped the ball on VR) I still love the Z3 - Motorola Rules!

⟐ Answer accepted July 22, 2021 at 19:54 MST

Motorola Moto Z3: My phone won't turn on, and it's been charging for multiple hours.

Sat, 03 Aug 2024 12:13:08 -0700

My phone was working fine this morning from around 7-8 AM, but when I set my phone on a bench it fell screen first and now it won’t turn on when I’ve dropped it in the past this has never happened before. There are no cracks on the front or back, just a small scratch on the bottom right corner. Throughout the day I’ve tried different things (letting it charge, holding down the power button from 20 seconds to a minute, holding down the volume button, and power button from 20 seconds to 2 minutes, doing all of the above on a charger, and even with the charger connected to my computer) but nothing has worked. It’s been off for about 11 hours and has been on the charger for 2-3 of those hours. When I plug in the charger my phone attempts to start, the charging symbol shows up (white lightning bolts with a grey circle around it), it vibrates once, then part of the screen shuts off almost at the top of the lightning bolt and the screen dims without turning on. I don’t know what to do, please help. I haven’t contacted any assistance but I will probably stop at the Verizon store either tomorrow or Thursday at the latest. My phone hasn’t been in any contact with water by the way.

⟐ Answered August 03, 2024 at 12:13 MST

Motorola Moto Z3: My phone isn't charging why?

Sat, 08 Nov 2025 22:59:28 -0700

My moto Z3 is having charging issues

⟐ Commented November 08, 2025 at 22:59 MST

Motorola Moto Z3: SIM tray broke in half,

Wed, 05 Feb 2025 15:15:14 -0700

⟐ Answered February 05, 2025 at 15:15 MST

Motorola Moto Z3: any new firmware or software?where can I go to download and install

Tue, 14 Mar 2023 12:59:10 -0700

where can i go to download and install the newest firmware software the easiest. i believe my is coruppted

⟐ Commented March 14, 2023 at 12:59 MST

Motorola Moto Z3: I just changed the battery, now it won't charge.

Sun, 17 Oct 2021 10:20:14 -0700

I’m wondering if I damaged the charging circuit, failed to reconnect things properly, or if it simply needs some kind of reset.

The new battery showed 37% when I powered the phone back up. I followed the advice to discharge it completely before charging, and kind of forgot about it. I did note that the display seemed to be stuck on 37%. When I got back to the phone, it was off from being completely discharged.

I have a good charger and good cable; it works fine for other phones. The phone was charging properly before I swapped batteries. I left it on the charger overnight and it’s still at 0%

⟐ Commented October 17, 2021 at 10:20 MST

Motorola Moto Z3: How can I access my phones functions when the LCD display is broke?

Thu, 23 Sep 2021 15:31:26 -0700

Thank you, in advance, to all that are able to provide a solution. The issue is, I dropped my phone on the gas station floor the other day (total face plant) and slowly the screen display started to fade away. I knew it was coming (been there a time or two) so I made sure to back up everything while I could so that I would have everything for the replacement. I’m due for an upgrade anyway, so I guess it could be worse. However, I forgot about my Company’s security feature that sends a text to my phone to confirm when I log in. I have a Fitbit connected to the device, so I figured that I would just read the code off of it, no worries. Wrong!! I forgot that when the phone resets, for any reason, I have to enter my security pin before any of the apps/functions/notifications will work. I tried to enter it, based on digit location memory, but was unsuccessful. Since I don’t want to completely lock myself out, if I haven’t already, I figured I would go to the web to get suggestions. Anyone….anything???? I just need to make it 3 more days and I’ll have my new phone.

⟐ Commented September 23, 2021 at 15:31 MST

Motorola Moto Z3: My speaker volume is low even when turned up all the way.

Thu, 14 Jan 2021 06:53:08 -0700

My speaker volume is low even when it's turned up all the way.

⟐ Commented January 14, 2021 at 6:53 MST

Motorola Moto Z3: Battery temp sensor(thermistor) location?

Tue, 22 Dec 2020 23:37:55 -0700

I just replaced the battery and screen on my Motorola Z3. It’s not my first time working on devices and this wasn’t too difficult. After putting it back together it charged a little and then quit charging. I’ve tried multiple chargers and left it for hours, but it won’t charge. I dug into it and the battery temp is stuck at -48C, so I’m guessing that’s the issue. Anyone know where the thermistor is on this thing? It’s not on the screen assembly is it?

⟐ Answered December 22, 2020 at 23:37 MST

Motorola Moto Z3: Screen stopped working but phone still turns on and touch still works

Mon, 10 Aug 2020 18:50:32 -0700

My phone dropped, top half only, into some water for maybe 1 second on the 23rd. I quickly cut it off and dried it off and kept it up in the same direction so that any potential water would not continue further into the phone. Next day I cut it on and everything seemed fine except the camera appeared to still have some moisture stuck behind the lens and the touch was spazzing out. I decided to take off the camera lense and back of phone to try and make sure nothing at least was on that half of the phone and to dry the lens out with a microfiber cloth. I used a hair dryer, because i dont have a heat gun, to heat the adhesive and everything went fine. no extra water behind the glass back. But when i put them back on and went to cut the phone back on the screen suddenly stopped working but it still vibrates and reacts to touch. What should i do from here?

⟐ Commented August 10, 2020 at 18:50 MST

Motorola Moto Z3: Replacement ifixit Moto Z3 screen touch response does not work

Sun, 14 Jun 2020 12:47:25 -0700

My Moto Z3 screen cracked and so I tried to replace it with a screen purchased off ebay following the ifixit guide. The screen display worked fine but there was no touch response. Figuring the cheaper ebay phone screen digitizer was faulty, I decided to spend the money and order one from ifixit. I connected the new screen and again had display but no touch response. Thinking it might be a software issue I tried factory resetting my phone and still no touch response. My old cracked screen still has touch response which makes me wonder if the screen from ifixit is also defective or is there something else I am missing? This is not the first screen replacement I have done, all my past ones have never given me this issue before. I would appreciate any help or guidance. Thanks

⟐ Commented June 14, 2020 at 12:47 MST

Motorola Moto Z3: Why is my moto restarting randomly+

Mon, 03 Feb 2020 14:23:24 -0700

I will be doing anything on my phone, and it will randomly just restart. I have only noticed this twice in the last two weeks. The first time I thought I had just held down the power button for so long. The second time I was just on Google Chrome.

⟐ Answered February 03, 2020 at 14:23 MST

Motorola Moto Z3: I would like to buy a sreen do you know when you will have one for me?

Wed, 08 Jan 2020 07:17:21 -0700

need a screen for my Motorola z3. your out of stock any idea when you will have more or another place I could get one. thank you it’s my work phone can’t keep making excuses if you know what I mean so I'm kind of in a hurry if you can help me i will put you on the Christmas list much appreciated Stan O

⟐ Answered January 08, 2020 at 7:17 MST

Motorola Moto Z3: Vertical lines on screen after replacing with new screen.

Fri, 22 Jul 2022 08:00:47 -0700

I recently replaced my broken screen on my Motorola Z3 with a new screen from ifixit.

Before seating the screen I connected the ribbon and plugged in the phone just to make sure it would work. The charging icon came up just fine, no issues, so I applied the adhesive, and seated the screen.

After I was sure the adhesive was set I plugged the phone in to charge and there were vertical lines on the screen that would appear then disappear. Applying pressure to the screen seemed to make them appear, and sometimes disappear.

My first thought is that the ribbon is not completely seated in the connector, but before I attempt to rip it apart again I wanted to know if this is a known issue with replacements, and if there is a fix.

I have restarted the phone several times, and the lines still appear and disappear. The screen works fine other than this problem.

Motorola Moto Z3: Why won't my screen digitizer function properly

Tue, 22 Feb 2022 16:50:32 -0700

I just installed my new screen to my phone after receiving it and the tools today. When I turn on the phone the screen gives a snowy pixilated response before displaying the motorola logo then the image goes snowy again and becomes unstable.

The touch function works but the display does not remain on. The display seems to function fine when the phone is off and it is just displaying the charge icon that is the only time when the screen display is stable until I try to turn the phone on then the same problem persists. I have tried re-plugging in the digitizer and have tried with the battery unplugged and plugged back in with and without the charger plugged in but to no avail.

Should I try ordering a new screen? :/

Motorola Moto Z3: battery will not recharge to full.

Mon, 26 Apr 2021 21:35:58 -0700

after installing new battery in moto z3 it can make calls and all other functions but it will not charge more than the % it is at when plugged in. If the battery is used to a less % it will not recharge to full.

⟐ Edited April 26, 2021 at 21:35 MST

Motorola Moto Z3: My moto z3 wont charge

Fri, 16 Oct 2020 13:05:55 -0700

my moto z3 wont charge after a battery replacement

⟐ Commented October 16, 2020 at 13:05 MST

Motorola Moto Z3: will both pictured screen digitizers work?

Wed, 24 Jun 2020 07:49:48 -0700

I dropped my Moto Z3 1929-17 one time too many. not only did i crack the screen but got lines, the display went green, and then black. I’m thinking screen and digitizer both need replacement but i see 2 photos of the digitizer. One is identical to mine the other has components in the center at the bottom. will both work on my phone?