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<title><![CDATA[iFixit - Answers With Device &quot;Motorola Moto Z2 Play&quot;]]></title>
<link>https://www.ifixit.com/Answers/Device/Motorola_Moto_Z2_Play?rss=yes</link>
<description><![CDATA[Top Questions according to your query. Only showing &quot;Motorola Moto Z2 Play&quot; questions.]]></description>
<language>en-US</language>
<pubDate>Fri, 22 May 2026 01:33:23 -0700</pubDate>
<item>
<title><![CDATA[Motorola Moto Z2 Play: Screen replacement adhesive failed after 48 hours!]]></title>
<description><![CDATA[<p>I was so proud to have replaced the screen on my Moto Z 2 Play.  My initial fear was having a steady enough hand to apply any glue to secure the new screen.  That’s why I was so relieved to find these custom pre-cut adhesive”stencils” for my phone.  The difficulty  level for a replacement was rated as “Easy”, so I went for it,</p>

<p>It was a bit tricky aligning that skinny border of pre-cut adhesive in the groove, but got it done and all ribbon cables reattached easily. I ran all the diagnostic tests and got all positive results. Then after 48 hours, every time an incoming (&amp; later discovered) call came in, the screen went blank!  It took me a while by trial and error to realize that the screen had started to lift in the top right corner where the proximity sensor is.  If I pressed down on that corner, the data appeared again! At least it was a short term fix, keeping the phone usable. <br />i immediately did some more digging and found guidance from other sources than the iFixit Guide I used to replace the screen There I found reference to the fact that some initial pressure should have been placed evenly over the new screen, at least overnight!</p>

<p>No such prescription was mentioned in the Guide I used via iFixit!</p>

<p>I tried applying that pressure, after the fact, but if it had any effect at all, it reverted quickly.  The adhesive kit for this phone came in sets of 2. So, I was going to start from scratch and apply  the pressure initially.But, for fear of having no phone at all, instead, I kept using it as it was and suffering the annoyance of having to apply needed pressure and such.After a few months, not only did this annoyance become more eatable, but the screen began to progressively lift more and more from the edges. Sometimes, it would not fully respond to repeated “swipes up” to answer. Obviously the touch function and sensor were not functioning consistently. (I do have to admit, that as a procrastinator and for fear of making things worse, I lived with this situation for about 8 months!</p>

<p>Last month, I had the opportunity to get assistance with the repair from my nephew, who is a trained mechanical engineer that assembles small electronic components all the time! He thoroughly cleaned off the old adhesive in the “track” around the frame where the screen sits. He then redid the job with the backup custom adhesive sheet. He carefully applied heat with a hair dryer. Even then, almost immediately, the screen started to lift!  I clamped it overnight and the next morning it seemed perfect. But as the day went on, the screen would lift again and the original problem reoccurred. Having no more spares, I continued to reclamation it overnight for the next 5 days, hoping the recurring pressure would ultimately secure it down. That never happened!<br /><br />I am so stubborn that I am resisting to giving in and taking it to a repair shop and have to spend probably another $50 for their time (all the while doubting whether they even know they”secret for success”.</p>

<p>I subscribe to iFixit’s philosophy of not wasting by buying a new phone or being held hostage to high repair costs. That’s why I am annoyed that this potential problem, which I now am learning from the “Community” is quite common, was omitted from any precautionary comments. It’s a bit disingenuous and sort of “dishonest by omission”.</p>

<p>Now I see all the references to clamps for sale and cleaning kits! The instructions mention isopropyl alcohol ( which someone I trust told me will not remove oily residues and that I needed acetone to clean), but nothing about the adhesive removal pads I see for sale here!</p>

<p>So, now aware of this common snafu, can anyone help with a fix, short of starting all over? E.G., can application of some moderate heat and more pressure do the trick! Should I try the UV activated adhesives or B7000 mentioned in several posts, and if so, would it be better to leave the previously placed tape intact?</p>

<p>One of the reasons I am not settling for the answers to similar questions, is that most of them seem to be quite old (2011-2015), often referring to a specific phone other than mine. I venture to hope that there have been some changes and improvements to the solutions available.</p>

<p>Thanks in advance to anyone reading this and will take the time to advise. I hope there are at least a couple “tech mavens” who monitor and are likely to do so.☺️</p>

<p>⟐ Commented October 12, 2024 at 13:40 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/702080/Screen+replacement+adhesive+failed+after+48+hours!</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/702080</guid>
<pubDate>Sat, 12 Oct 2024 13:40:55 -0700</pubDate>
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<title><![CDATA[Motorola Moto Z2 Play: My Moto z2 Force needs help. people can't hear me unless my speaker p]]></title>
<description><![CDATA[<p>Moto z2 Force</p>

<p>What can be the cause of the problem that I can hear the caller but they can't hear me unless my speaker phone is turned on.</p>

<p>⟐ Commented August 23, 2019 at 8:31 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/456764/My+Moto+z2+Force+needs+help.+people+can&#039;t+hear+me+unless+my+speaker+p</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/456764</guid>
<pubDate>Fri, 23 Aug 2019 08:31:52 -0700</pubDate>
</item>
<item>
<title><![CDATA[Motorola Moto Z2 Play: Screen turning Black when using]]></title>
<description><![CDATA[<p>Whenever I open an app randomly the screen turns black but the I can still hear the music I am listening to</p>

<p>⟐ Commented October 15, 2023 at 20:11 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/433382/Screen+turning+Black+when+using</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/433382</guid>
<pubDate>Sun, 15 Oct 2023 20:11:52 -0700</pubDate>
</item>
<item>
<title><![CDATA[Motorola Moto Z2 Play: Phone automatically turning off]]></title>
<description><![CDATA[<p>Whenever I call/receive a call when the battery is at 30%the phone automatically shuts down and boots into safe mode and recent call history is deleted</p>

<p>⟐ Answered October 16, 2020 at 9:58 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/430891/Phone+automatically+turning+off</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/430891</guid>
<pubDate>Fri, 16 Oct 2020 09:58:30 -0700</pubDate>
</item>
<item>
<title><![CDATA[Motorola Moto Z2 Play: I dropped it in water, now the sound and battery are damaged]]></title>
<description><![CDATA[<p>Hi everyone! I’m in a silent panic. I dropped my motorola Z2 Play in the water for 1-2 seconds and after that these things happened: 1. I can not charge my phone. 2. The sound isn’t working. I put it in rice just now, and may wait 1 day or so. Although not efficient this is my only idea. Any other ideas that I can do to fix it?</p>

<p>⟐ Answer accepted April 18, 2020 at 10:40 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/629260/I+dropped+it+in+water,+now+the+sound+and+battery+are+damaged</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/629260</guid>
<pubDate>Sat, 18 Apr 2020 10:40:44 -0700</pubDate>
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<title><![CDATA[Motorola Moto Z2 Play: NEW LCD for MOTO Z2 play is NON-RESPONSIVE]]></title>
<description><![CDATA[<p>Hi I have a new LCD for my MOTO Z2 PLAY, LCD lights UP, but touching is not working. Can u see flex cables? Is problem in the FLEX or it should work normally? Thanks for reply. David.</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/3IOQMjZJQWL2ngGN.standard" width="282" height="152" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/3IOQMjZJQWL2ngGN.full&quot;, '', 'width=1262,height=678')" /></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/PPPA2JJMoO3KUlIV.standard" width="282" height="176" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/PPPA2JJMoO3KUlIV.full&quot;, '', 'width=906,height=565')" /></div>

<p>⟐ Comment deleted March 13, 2020 at 2:41 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/621969/NEW+LCD+for+MOTO+Z2+play+is+NON-RESPONSIVE</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/621969</guid>
<pubDate>Fri, 13 Mar 2020 02:41:48 -0700</pubDate>
</item>
<item>
<title><![CDATA[Motorola Moto Z2 Play: My new Moro Z play keeps freezing, and apps. Open for no reason.,]]></title>
<description><![CDATA[<p>My new Moto Z play keeps freezing for no reason and apps keep opening up while listening to music on YouTube what's wrong with my phone</p>

<p>⟐ Answered May 11, 2019 at 11:26 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/450890/My+new+Moro+Z+play+keeps+freezing,+and+apps.+Open+for+no+reason.,</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/450890</guid>
<pubDate>Sat, 11 May 2019 11:26:18 -0700</pubDate>
</item>
<item>
<title><![CDATA[Motorola Moto Z2 Play: I am not able to transfer data and photo from my mobile (Moto Z2 play)]]></title>
<description><![CDATA[<p>Actually the origin cable is damaged  and when I use an other data cable , it dose not work,</p>

<p>whereas the same new data cable successfully transfer data with other mobile.</p>

<p>⟐ Answered May 06, 2019 at 3:16 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/554153/I+am+not+able+to+transfer+data+and+photo+from+my+mobile+(Moto+Z2+play)</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/554153</guid>
<pubDate>Mon, 06 May 2019 03:16:32 -0700</pubDate>
</item>
<item>
<title><![CDATA[Motorola Moto Z2 Play: My phone neither charging nor turning on]]></title>
<description><![CDATA[<p>I was using my phone normally and then it switched off and a white light started blinking and a triangle appeared. The battery was around 82%</p>

<p>I have a Moto z2 Play</p>

<p>⟐ Commented March 22, 2019 at 23:19 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/556812/My+phone+neither+charging+nor+turning+on</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/556812</guid>
<pubDate>Fri, 22 Mar 2019 23:19:42 -0700</pubDate>
</item>
<item>
<title><![CDATA[Motorola Moto Z2 Play: Phone battery stuck at different percenatges.]]></title>
<description><![CDATA[<p>One day I noticed my battery percentage was at 48%, and had been there despite being charged throughout the night. I restart, 48%. Plugged in, and it quickly discharged to 0% and shut off within 6 minutes. Well, I came to iFixIt and re-calibrated the battery (by  charging, letting it die and charging again) but I noticed that while charging the battery remained at 0%. I took it off, and then it died instantly, after the restart the phone had shot back up to 99%. It continues down normally, after it dies it then reports 0% as it should. Well, after a full recharge and restart the battery reported 27%, then after several hours began to tick down normally. The same happens every time, I’ll let it die, recharge, and it’ll be stuck at a random percentage. I’ve been dealing with this for a month, and tried everything from cache &amp; factory resets to multiple battery recalibrations. Nothing has worked and I’m at the end of my rope. Please help me, thank you.</p>

<p>⟐ Commented October 26, 2018 at 8:50 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/525130/Phone+battery+stuck+at+different+percenatges.</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/525130</guid>
<pubDate>Fri, 26 Oct 2018 08:50:50 -0700</pubDate>
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<title><![CDATA[Motorola Moto Z2 Play: Thumb print won't work]]></title>
<description><![CDATA[<p>My thumb print won't work</p>

<p>⟐ Commented September 24, 2018 at 20:43 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/518103/Thumb+print+won&#039;t+work</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/518103</guid>
<pubDate>Mon, 24 Sep 2018 20:43:14 -0700</pubDate>
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<item>
<title><![CDATA[Motorola Moto Z2 Play: Upper screen glass broken. Touch is working fine. What to do]]></title>
<description><![CDATA[<p>Outer screen is borken from near by speker.  From where I can purchase this thing only outer glass.</p>

<p>⟐ Answered February 28, 2018 at 5:55 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/456783/Upper+screen+glass+broken.+Touch+is+working+fine.+What+to+do</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/456783</guid>
<pubDate>Wed, 28 Feb 2018 05:55:11 -0700</pubDate>
</item>
<item>
<title><![CDATA[Motorola Moto Z2 Play: Black edges appearing on sides and bottom]]></title>
<description><![CDATA[<p>After a battery repair from authorised service centre black edges have started to appear whereas it wasn't visble before. They are saying that it is a feature. Can anybody clarify that</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/RiCIMCYEHIW6W1iK.standard" width="127" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/RiCIMCYEHIW6W1iK.huge&quot;, '', 'width=675,height=1200')" /></div>

<p>⟐ Commented October 11, 2017 at 7:21 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/432690/Black+edges+appearing+on+sides+and+bottom</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/432690</guid>
<pubDate>Wed, 11 Oct 2017 07:21:24 -0700</pubDate>
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<title><![CDATA[Motorola Moto Z2 Play: Why is the USB port not working after battery replacement?]]></title>
<description><![CDATA[<p>Battery charge indicator says 100%, but phone will only stay up for 1min after disconnect from charger. Charge indicator on phone shows as charging even after disconnect from charger. Battery voltage measures fully charged.</p>]]></description>
<link>https://www.ifixit.com/Answers/View/723238/Why+is+the+USB+port+not+working+after+battery+replacement</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/723238</guid>
<pubDate>Sat, 26 Feb 2022 11:18:06 -0700</pubDate>
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<title><![CDATA[Motorola Moto Z2 Play: Severe Problems after changing the battery]]></title>
<description><![CDATA[<p>Hello,</p>

<p>I have some severe issues with my device, hope someone can help me.</p>

<p>I’ve changed the battery of my device. If I switch the plug in it doesn’t seem to charge.</p>

<p>It shows a question sign and a flash. But it charges a bit, so I can start the phone after some time. The smartphone then always says that it is on 100% charged.</p>

<p>But it has only charged a little, even if I charge it over-night, so it turn out after some minutes. If I plug in the charger or connect the to the pc nothing happens.</p>

<p>While building the old battery out unfortunately I’ve hurted it, even if I was careful.</p>

<p>The battery bloated up and there was a lot of smoke!  but there is no visible damage in the device. But of course I’m not sure if this is the reason for the problems with the new battery.</p>

<p>I hope there will some remedy.</p>

<p>Thanks.</p>]]></description>
<link>https://www.ifixit.com/Answers/View/660486/Severe+Problems+after+changing+the+battery</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/660486</guid>
<pubDate>Sat, 10 Oct 2020 10:59:26 -0700</pubDate>
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<title><![CDATA[Motorola Moto Z2 Play: Why is my phone stuck in the checking for updates screen?]]></title>
<description><![CDATA[<p>I took it to my Verizon store they said replace the sim tray well I did that today and I'm still stuck on checking for updates screen please somebody help</p>]]></description>
<link>https://www.ifixit.com/Answers/View/515898/Why+is+my+phone+stuck+in+the+checking+for+updates+screen</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/515898</guid>
<pubDate>Fri, 14 Sep 2018 23:47:50 -0700</pubDate>
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