I reset the thing and it pulled up the bios screen and everything so its clear that Windows and screen are working besides this one hiccup on the login. I just connected a mouse to it and the mouse even shows up. So for some reason its just not loading up the login page from the looks of it.

⟐ Edited by author February 09, 2026 at 15:58 MST

⟐ Answered February 02, 2026 at 16:36 MST

But now - the microphone(s) aren't working! Windows picks up the device but zero sound input. Any ideas or tips on this issue? I have seen the microphone cables for sale but not sure that will fix my issue.

Any help much appreciated!

Hi all - I figured it out. When I replaced the wifi areial part I did not re-connect the two microphone sensors - they are super small so I missed them.

If anyone else has the same issue feel free to reach out!

⟐ Commented December 11, 2025 at 22:42 MST

I have reinstalled windows 11 and all drivers seem to be utd.

Can I be confident this is a bad replacement item?

Thank you.

⟐ Edited September 26, 2025 at 7:37 MST

The surface functioned fine before the swap, the battery just couldn't hold a charge for more than an hour and I needed it to last longer.

Since the repair,

Occasionally after pressing the power button the windows logo will appear for less than a second and the camera indicator led will blink but that's all I can get it to do.

The red led on the motherboard that indicates the board has power is on.

I have tried swapping back to the old battery and get the same result. I have also tried running it with no battery plugged in just the charging cable and still get the same result.

I have left it charging now for 24 hours plus and still the same.

Replacing the mother board is not an option as my main goal now is to get files off the SSD which is soldered on this model. (Yes I know I should have backed them up before doing the repair.)

After I got the new screen in and got everything back together, I started having an issue where a large portion of the middle of the screen isn't responding to touch. I've already tested the screen with the uefi, and reinstalling the driver for it, but I think its a hardware issue.

I'll take it to a professional if I cant fix it myself, but if I could get some potential help, I'd be grateful. Even if its just linking me to new cables or sending an image of which cable port is likely the problem.

⟐ Commented May 11, 2024 at 15:30 MST

⟐ Answered May 05, 2024 at 20:57 MST

Two days ago while writing in onenote, the display on my 3 year old Surface Pro 7 just froze up with thick lines of digital noise covering a large part of the screen. After restarting the computer it can't get past the Microsoft boot logo. Video output using the USB-C port is completely fine, but although it lists two displays, the OS shows the built-in display as greyed out (disconnected?).

Tried: All types of force-restarting, draining battery, booting to BIOS (can't display it)

I suspect part of the screen is broken for some reason, but what puzzles me is the boot logo? Obviously the LCD isn't broken if it can display the logo without problems. What I'm wondering now is what part of the computer is responsible for showing the Microsoft boot logo on the display?

1. Is it the OS or BIOS? (In this case, this would mean the screen can accept a signal, right?)
2. Is it programmed into the display board shown in this guide?

In the second case, I suspect a screen replacement wouldn't necessarily resolve anything if the display board has lost its signal in or out?

⟐ Commented March 08, 2024 at 3:46 MST

⟐ Answered October 03, 2023 at 3:33 MST

I’m new on here. Recently I update to windows 11 on my surface pro 7. Everything was fine for few weeks then all of a sudden the touch completely stopped working. In device manager it shows the intel precise touch with exclamation mark. I tried reinstalling windows 10 and makes no difference. I also changed the small touch screen pcb that connects to the ribbon cable but still no luck whatsoever.

Any advice please?

But it won’t even turn on. No heat, nothing. I’m so angry it’s fan less because there is no way to tell if it’s the wonky computer or the screen. The old screen does the same thing when it’s plugged back in.

I don’t understand it. is there something I could have somehow shorted between putting the adhesive on and the screen back in? What’s the red light on the motherboard mean? Or is it always there? It was there when i tested it the first time and it worked. No external display works either, but the surface charger lights up when plugged in. Im out of ideas on what could have happened unless someone somehow spilled water on it without me looking.

⟐ Commented August 19, 2023 at 5:54 MST

Just an update. Actually, the software was corrupted. I reinstalled windows 10 with a usb flash drive, and the computer is back and running!

⟐ Answer accepted August 05, 2023 at 6:52 MST