In Device Manager, “Surface Tcon Device” shows a yellow warning sign with Code 10 – This device cannot start. I tried uninstalling/reinstalling drivers, restarting, and Windows updates, but nothing fixed it.

Could a Bluetooth keyboard connection cause a driver/firmware issue, or is this likely a hardware problem?

⟐ Commented May 17, 2026 at 7:27 MST

I have replaced the battery on my Surface pro 5, and the screen displays a white line upon turning on.

I tried reseating the ribbon cables etc, but no luck, did I brick the screen on disassembly

or worst the table itself?

Thanks for the answers!

I purchased Surface pro 5 display and converter cable to my Surface Pro 4 tablet.

Everything works well and I haven`t glued screen yet because I`ve doubts that if connector in screen stays there without EMI shield.

Anybody know where I can get EMI shield for connector in screen ? Shield that is in Pro 4 display is too short for connector in never screen model.

Does anyone know the part I could order to replace this? Also, is this something someone with a decent soldering iron can fix or is it more complicated than that?

Working Connector (Open)

Pieces from Broken Connector

Piece with an Identifying Mark (712)

Working Connector (Closed)

Broken Connector left on Board

Ribbon that Connects to the Connector

Many thanks.

⟐ Edited by author July 14, 2023 at 21:33 MST

i observed that my surface pro 5 charging port is not charging due to physical damage to the port how can i fix it

⟐ Commented February 16, 2023 at 17:46 MST

After battery replacement, device turned on and booted to desktop with no issues. Was able to access some stored files, etc. Device was shut down after that.

The next time I tried to power it on, the screen turns on for 1s, showing the 4-squares windows logo, and then blacks out completely, never coming back on again.

Device is still usable when connected to an external monitor. Everything else works, including touch, except the display.

I've tried replacement parts (screen, digitizer board, the 2 flex cables connected to the display) and it's always the same problem (i.e. comes on for 1s and blacks out).

Anyone else encountering this and/or have ideas?

I can’t recall whether I ever got a power on before the battery had flattened.

I looked at the male connector to find it appeared to have melted the plastic between the contacts on the plug slightly. I tried cleaning the male and female components as well as I could. I tried another power plug from my MS Pro 4 but no neon.

Do I persist with trying to replace the MS Pro 5 Connect charging port or am I “flogging a dead horse”

The only reason that I am trying is because I thought it was a very minor spill. Although enough to melt one part of the tiny male connector.

I have a Surface Pro (5th gen, model 1796) which has worked perfectly for years until a Surface firmware update (11.8.82.3838) a few months ago, and after said update all pen and touch functionality ceased to work. After peering in device manager, it says that the Surface ME “device cannot start. (Code 10)” After some research, I found that an out of warranty replacement program was started a few years ago for Pro 4s with this exact issue, as once the firmware failed to apply, the Management Engine device had to be replaced. But since this is a Pro 5, Microsoft is telling me this has to be a hardware problem and I have to pay $450 USD to get a refurbished replacement out of warranty, which I’m not willing to do. If anyone’s interested, here’s the Microsoft Community post I made. It has the firmware information and my angry rant.

I’ve done a total reset, ran Surface Diagnostic tool, even did a Surface Recovery Image, reinstalled drivers, no dice. Touch does not work in UEFI either.

So, the question here— what are my options? Anyone with Microsoft device experience or knowledge of software options that could help would be appreciated. However, if anyone knows if this component is something that can be replaced for less that $450, that’d be fantastic too, though I’m pretty sure its attached to the motherboard.

TD;DR: Surface firmware 11.8.82.3838 broke touch functionality on SP 1796, Microsoft wants $450 to replace a device they broke, and I’m looking for other options.

06/02/2021 Update: Microsoft told me no dice whatsoever, and said I could recycle the device for a credit towards a new Surface, which is only $110 USD and that’s just wasteful. Still looking for answers.

⟐ Edited by author June 02, 2021 at 6:17 MST

Where to buy this adhesive?

Son unos adhesivos que van el las esquinas

⟐ Commented March 01, 2021 at 10:51 MST

⟐ Edited by author August 03, 2020 at 18:44 MST

⟐ Edited by author January 21, 2020 at 17:17 MST

What tools should I buy for replacing the surface pro 5 battery?

Power plugged in but not charging battery (stuck at 67% but when power is detached the device turn off immediately) and slow application simultaneously. These must be windows software problem and hardware . Already did reset windows with keep files option still very slow. Also message of saying The group or resource is not in the correct state to perform the requested operation error.

Hope you guys can help

⟐ Commented August 01, 2019 at 19:21 MST

Surface Pro (5th Gen) with LTE Advanced - 256GB i5 8GB M1807 from the microsoft serial check.

My question is can i use the 1796 screen to replace it as I cant find one available for 1807.

Both being 5th Gen i think it would but I would like to know before ordering.

Cheers in advance. and thanks for the assistance.