⟐ Commented March 17, 2026 at 19:30 MST

⟐ Answered January 31, 2026 at 8:26 MST

⟐ Answered January 05, 2026 at 20:04 MST

My Surface Laptop 5 has a problem that means if I power it off, to start it back up I need to take the keyboard cover off, disconnect the ribbon cable which connects the keyboard unit to power, then put the ribbon back in and the cover back in place. Then the laptop turns on and I can use it.

Will getting a replacement keyboard cover fix this? This one specifically:

Surface Laptop 5 13.5" Top Cover and Keyboard - Genuine

Thanks!

⟐ Answer accepted December 07, 2025 at 18:54 MST

⟐ Answer edited November 22, 2025 at 20:35 MST

A few months ago I found a guide on iFixit to replace the touchscreen on my Laptop 4: just the screen itself, not the whole of the lid. It included, for example, guidance on where to place hot pads to soften the glue which holds the touchscreen in place in the lid of the laptop. So I bought a replacement touchscreen. Now I can't find the touchscreen guide on iFixit, but only a guide to replacing the whole of the lid. Can someone point me towards the guide I found before? Thanks.

⟐ Edited by author September 06, 2025 at 21:39 MST

MS Canada just returned it...no explanation, no suggestions, just returned it when I sent it in for service under warranty.

Doesn't boot, tried Power button and F4 for 20 seconds, tried to let the battery drain, still nothing...been a year and the poor device is still sitting here collecting dust, tempting me to try and fix one last time. It charges no problem, the Windows logo flashes a few times, but can never get past the Win logo.

is it salvageable or just good for parts?

Anyone in the Fraser Valley / Vancouver area fix these ?

⟐ Commented August 25, 2025 at 12:19 MST

⟐ Commented August 12, 2025 at 17:47 MST

⟐ Answer accepted August 07, 2025 at 0:43 MST

⟐ Answered July 12, 2025 at 3:15 MST

Suddenly black screen while using normally, and four times flashes, no logo. I have already checked the motherboard. Please tell me the meaning of the flashes on the screen.

⟐ Commented June 29, 2025 at 15:06 MST

⟐ Answer accepted June 08, 2025 at 12:48 MST

Four screws beneath the feet on lower case. Torx Plus 5IP with washers. Seen on step 4 of this walkthrough here: Microsoft Surface Laptop 7 (13.8-inch) Lower Case Replacement

⟐ Commented April 06, 2025 at 0:27 MST

I have a surface laptop 7 and my touchpad is going crazy. I was recently proposed by a pop-up window to select the division between touchpad that would be dedicated to right click only. I decided to try it out thinking I could just change it afterwards, but now it seems like there is no option to change it back. The division is causing all sort of problems, like my mouse goes all over the place when I pass this division line, and the touchpad becomes stiff on the click and starts to click and move everywhere sporadically. I don't find any place where the division line can be set back to normal. The device driver is up to date. The option to divide the touchpad area is no longer available anywhere I've looked. I wonder if it was a new function added to windows 11 which then got removed after another update. Otherwise, this could also mean the touchpad is defective and needs replacement, but there seems to be no touchpad available for replacement on the iFixit site.

Any help or recommandations for troubleshooting would be greatly appreciated.

Thanks,