iFixit - Answers With Device "Microsoft Surface Book Keyboard"

Microsoft Surface Book Keyboard: Keyboard battery not charging

Tue, 09 Jan 2024 16:20:53 -0700

Out of the blue, battery 2 (the battery located in the keyboard) stopped charging and is now permanently at 0%. When the Surface book and the keyboard are connected bettery 1 (the battery located in the screen is charging normally).

I tried replacing the battery in the keyboard, but it didn't help. What do you think could be the solution? I tried to find a replacement GPU board without success.

⟐ Answered January 09, 2024 at 16:20 MST

Microsoft Surface Book Keyboard: Can I replace the battery in the Surface Book Keyboard?

Thu, 14 Nov 2024 22:16:57 -0700

Can I replace the battery in the Surface Book Keyboard? or should I replace the battery in the screen portion?

⟐ Commented November 14, 2024 at 22:16 MST

Microsoft Surface Book Keyboard: How can I replace the charging port?

Tue, 10 May 2022 16:19:03 -0700

the charging port on my surface book has a bent/broken pin, microsoft only offers to replace the entire unit for $900, obviously thats insane, is it possible to get my hands on a replacement and install it myself?

⟐ Commented May 10, 2022 at 16:19 MST

Microsoft Surface Book Keyboard: Where can I get the glue to reassembly the Keyboard?

Fri, 27 Aug 2021 05:52:22 -0700

Hey Guys, where can i get the glue to reassembly the keyboard? Which kind of glue has to be used? Can i use regular hot glue? Thanks!

⟐ Commented August 27, 2021 at 5:52 MST

Microsoft Surface Book Keyboard: Replacement Battery Pack for Performance Base

Wed, 15 Apr 2020 12:29:28 -0700

Followed the iFixit guide to disassembling the performance base. At least one of the battery cells in the pack is bad. Where can I purchase a replacement battery pack?

⟐ Commented April 15, 2020 at 12:29 MST

Microsoft Surface Book Keyboard: Trackpad ribbon cable replacement or part number

Tue, 02 Nov 2021 09:08:03 -0700

Where can I find the trackpad ribbon cable to buy for my surface book? My trackpad came unglued and ripped the ribbon cable.

⟐ Answer deleted November 02, 2021 at 9:08 MST

Microsoft Surface Book Keyboard: Spilled drink over keyboard and now the fan is always at full speed

Sat, 11 Apr 2020 20:03:01 -0700

2 days ago I spilled accidentally a drink over my Surface Book keyboard (i5 with performance base) covering almost the left half of it. I tried my best to suck as much drink as I could. Unfortunately the drink had some coke or Pepsi on it, so that probably didn't help.

Right after this happened, the backlight stopped working, the USB were trying to connect and disconnect to a non existing device and the keyboard stopped working for a few minutes, then worked again, and so on. I turned it off and then tried it again yesterday. These last 2 days, there are no longer any of the issues mentioned before and the keyboard seems to be working fine besides the fact that there are some sticky keys, although I can manage living with it all things considered.

However, since yesterday the keyboard fan kicks in as soon as I turn on the laptop. Even when I detach the screen from the keyboard, it is working until I turn the device off. I measured the temp of the GPU and it's never over 30 as I'm not using it (just some browsing), so I wonder what's making the fan be at full speed at all times.

I would have no problema on taking it to Microsoft for repair and pay whatever they charge, but I live in Argentina so it'll be a while until I go back to the US. So anyone know what might be going on and if there's a chance to repair it myself?

Fun (?) fact. I bought it 5 days ago. Kill me now.

⟐ Commented April 11, 2020 at 20:03 MST

Microsoft Surface Book Keyboard: Why won’t the keyboard turn on?

Thu, 08 Jun 2017 10:03:59 -0700

I plugged my screen into my keyboard, but the keyboard isn’t responding to anything. What can I do to get it to work again?

⟐ Answered June 08, 2017 at 10:03 MST

Microsoft Surface Book Keyboard: screens terminals has small signs of corrosion , so gpu not found.

Tue, 07 Jun 2022 06:36:49 -0700

My partner has been disinfecting my surface book 2 during covid and started to show signs of small amount of corrosion in the screens port that connects the base/keyboard that also has to GPU in it as the nvidia GPU showing up and continuous connect/disconnect screen tone.

How can i repair or clean the port?

⟐ Answer edited June 07, 2022 at 6:36 MST

Microsoft Surface Book Keyboard: Bent charging port - should I buy a $100 replacement keyboard case?

Mon, 07 Sep 2020 17:06:14 -0700

After a fall, the metal around my charging port got bent in (see the picture)

because the charging cable was plugged in and it hammered in a portion of the metal casing. The port works, you just have to fiddle with it quite a bit in order to make it connect.

I was thinking, is it worth it to buy the following replacement metal casing:

https://www.ebay.co.uk/itm/Replacement-B...

and transfer all the hardware into it?

Specifically, I have three doubts/questions:

From the ebay listing, can you guys figure out whether they're selling the whole casing (back and front) or only the front/keyboard part?
Does the ebay item linked above look to you 100% equivalent to the original Microsoft part (same metal alloy, same quality keys etc.)? If not, where can I find an adequate replacement (I didn't find the piece on ifixit)?
Is the replacement really hard? I see the device is rated 1 out of 10 in ifixit's repairability rating,and I don't want to damage it further…

Thanks and all the best!

⟐ Answered September 07, 2020 at 17:06 MST

Microsoft Surface Book Keyboard: Has anyone found a simpler/easier way of opening this up?

Tue, 19 Nov 2019 02:31:14 -0700

I’m trying to open the keyboard up which is proving difficult. I need only to replace the battery, so this is really my only obstacle. Any help is appreciated.

⟐ Commented November 19, 2019 at 2:31 MST

Microsoft Surface Book Keyboard: Spilled honey om my keyboard

Wed, 13 Feb 2019 17:29:58 -0700

I spilled honey on my keyboard and continue to seep out of the top. I also messed up some of the keys with trying to clean the honey but that's the least of the problem. The mouse pad is now acting erratic and sometimes do not work. Is this fixable? Or should I just shell out the $ for a new base?

⟐ Commented February 13, 2019 at 17:29 MST

Microsoft Surface Book Keyboard: Spilled water on keyboard, now it detaches randomly

Sun, 10 Feb 2019 13:32:42 -0700

So, my son spilled water all over the keyboard portion and of course didn’t immediately power it off. So I’m now having the issue where it always is detaching and has an error when it tries to latch. Is there anyone that has had this problem?

⟐ Answered February 10, 2019 at 13:32 MST

Microsoft Surface Book Keyboard: Some kes not workin

Thu, 21 Sep 2017 08:32:46 -0700

Hello,

From the sellins nd lhets missin ou would know wht i m tkin out.

some kes re not workin

wht to do?

⟐ Answered September 21, 2017 at 8:32 MST

Microsoft Surface Book Keyboard: I spilled sweet tea on my keyboard and now its glitching

Tue, 27 Jun 2017 08:42:11 -0700

I'm a relative novice regarding laptop repair. I've replaced heatsinks, batteries, and hard drives. I spilled sweet tea on my keyboard last week and I panicked. I wiped up the liquid on the surface of the keyboard and held it upside down for just a few moments, all the while it was on. It worked fine for the rest of he evening, but has been malfunctioning since. I let dry out for about 24 hours, but given that I'd already used the laptop, I believed that the damage was already done. The screen works fine, except for the bluetooth, which doesn't currently turn-on. The mousepad works fine. The keyboard however, is acting crazy. Some keys work fine, while others don't. Some keys I hit will produce seven other random letters. While others will repeat a sequence of letters without end. I'm using a usb keyboard to type this. I don't know what to do. It is under Microsoft's basic/standard warranty.

I believe any kind of repair is above my pay grade and I've grown to distrust local repair shops. I sense it may be better to sell it for as is, and just buy a new, or used one on Ebay. What do you think? Should I try to repair? Should I go to a local shop and trust they can fix it without charging me hundreds of hours in labor? Or, sell as is and just by another one.

⟐ Answered June 27, 2017 at 8:42 MST

Microsoft Surface Book Keyboard: Why does my keyboard act like it is disconnected when tilting back.

Tue, 28 Mar 2017 04:37:28 -0700

When I tilt the tablet back on the keyboard, there is a specific spot where the windows sound of a peripheral disconnection occurs and the screen blinks. After you get past that spot, the windows peripheral connected sound occurs. What can cause this and what can be done to fix it?

⟐ Answer accepted March 28, 2017 at 4:37 MST

Microsoft Surface Book Keyboard: Dented area around Surface Book charging jack, now it won't charge

Tue, 14 Feb 2017 14:41:13 -0700

So I bought a Microsoft Surface Book i5 128 GB model for college, right? And a few days ago, I dropped it on its side and it just so happened to create a small dent on the charging dock. Now, when I plug it in, it doesn't charge. I cleaned the connectors, and inside the jack, and I can't get a consistent charge. If I wiggle around the connector for a bit, sometimes the charging light flickers, but it never stays for very long, which leads me to believe that maybe the whole thing isn't busted and it's just the dent that's preventing the contact points from really touching.

Picture is right here: https://imgur.com/a/JV1D4

I took it the Microsoft store and they told me that my warranty doesn't cover physical damage and that I needed to pay $599 for a replacement model, which means I'd lose everything that's currently on my SSD. I said screw that and took it to a repair shop, and they told me there wasn't a way to manually separate the clipboard from the base (which by then the Surface Book was dead and could not detach anything) and they couldn't do anything to help me. Lo and behold, I poked around online and found a way to release the magnetic lock manually, so now I have just the clipboard charging and I'm SOL with the keyboard base.

I was wondering if there was anything I could do to remedy this, because there's next to no one that sells just the base for the Surface Book. Thanks!

⟐ Answered February 14, 2017 at 14:41 MST

Microsoft Surface Book Keyboard: Why won't the screen detach from the keyboard?

Sun, 23 Oct 2016 17:58:24 -0700

I press the detach button on the keyboard, but I can't remove the screen. Why can't I remove it, and what can I do fix it?

⟐ Answer unaccepted October 23, 2016 at 17:58 MST

Microsoft Surface Book Keyboard: Why isn't the trackpad working?

Sun, 23 Oct 2016 17:57:59 -0700

My keyboard says my trackpad is on yet it is still unresponsive. What can I do to get it to work?

⟐ Answer unaccepted October 23, 2016 at 17:57 MST

Microsoft Surface Book Keyboard: Can we purchase a replacement keyboard Surface Book 2

Fri, 05 Jan 2024 08:05:27 -0700

My keyboard stopped functioning, tried all the software fixes, but several keys just will not work. Traded it out with a keyboard from our other surfacebook and it works fine. Just need the keyboard half.