iFixit - Answers With Device "Microsoft Surface Book Keyboard"

Microsoft Surface Book Keyboard: Can I replace the battery in the Surface Book Keyboard?

Thu, 14 Nov 2024 22:16:57 -0700

Can I replace the battery in the Surface Book Keyboard? or should I replace the battery in the screen portion?

⟐ Commented November 14, 2024 at 22:16 MST

Microsoft Surface Book Keyboard: Keyboard battery not charging

Tue, 09 Jan 2024 16:20:53 -0700

Out of the blue, battery 2 (the battery located in the keyboard) stopped charging and is now permanently at 0%. When the Surface book and the keyboard are connected bettery 1 (the battery located in the screen is charging normally).

I tried replacing the battery in the keyboard, but it didn't help. What do you think could be the solution? I tried to find a replacement GPU board without success.

⟐ Answered January 09, 2024 at 16:20 MST

Microsoft Surface Book Keyboard: Can we purchase a replacement keyboard Surface Book 2

Fri, 05 Jan 2024 08:05:27 -0700

My keyboard stopped functioning, tried all the software fixes, but several keys just will not work. Traded it out with a keyboard from our other surfacebook and it works fine. Just need the keyboard half.

Microsoft Surface Book Keyboard: screens terminals has small signs of corrosion , so gpu not found.

Tue, 07 Jun 2022 06:36:49 -0700

My partner has been disinfecting my surface book 2 during covid and started to show signs of small amount of corrosion in the screens port that connects the base/keyboard that also has to GPU in it as the nvidia GPU showing up and continuous connect/disconnect screen tone.

How can i repair or clean the port?

⟐ Answer edited June 07, 2022 at 6:36 MST

Microsoft Surface Book Keyboard: How can I replace the charging port?

Tue, 10 May 2022 16:19:03 -0700

the charging port on my surface book has a bent/broken pin, microsoft only offers to replace the entire unit for $900, obviously thats insane, is it possible to get my hands on a replacement and install it myself?

⟐ Commented May 10, 2022 at 16:19 MST

Microsoft Surface Book Keyboard: Trackpad ribbon cable replacement or part number

Tue, 02 Nov 2021 09:08:03 -0700

Where can I find the trackpad ribbon cable to buy for my surface book? My trackpad came unglued and ripped the ribbon cable.

⟐ Answer deleted November 02, 2021 at 9:08 MST

Microsoft Surface Book Keyboard: Where can I get the glue to reassembly the Keyboard?

Fri, 27 Aug 2021 05:52:22 -0700

Hey Guys, where can i get the glue to reassembly the keyboard? Which kind of glue has to be used? Can i use regular hot glue? Thanks!

⟐ Commented August 27, 2021 at 5:52 MST

Microsoft Surface Book Keyboard: Splashed water on the keyboard, some keys stopped working, fixes?

Sat, 26 Dec 2020 18:52:42 -0700

I used the laptop for a few minutes afterward before realizing I should disconnect. The dead keys seem to be in a vertical pattern down the keyboard (7+8, y+u, g+h, b+n, etc).

this happened a few hours ago and I’ve since bought some 91% isopropyl alcohol to soak it in since I heard that that is a strategy (I haven't been able to find 99%), but am having second thoughts about the risks+safety of that, especially since I don’t know whether the undetachable battery is a concern.

I've removed the keys and their spring mechanisms and was about to start scrubbing around with the alcohol+tips but am now busy with other things and have left it detached and upside down, but idk how time sensitive these things are, is there anything else I should try? thanks.

Microsoft Surface Book Keyboard: Keyboard section is not charging

Tue, 24 Nov 2020 16:11:19 -0700

I have a Microsoft Surface Book I (1703). The main battery in the keyboard section (1704) is not charging. Both batteries won’t charge if the two sections are together. Display section will charge on its own. Keyboard section will not charge on its own. Keyboard and trackpad work fine. Charging connector light will not come on when plugged into the keyboard section. No pins are bent/broken on charging port. Tried cleaning pins. Took off the bottom cover and reseated cables. Found that when main battery is disconnected (internally in keyboard section), the power adapter light will flash, when connected. Does this mean main battery is at fault? Not sure if video board in keyboard section has some smarts or just provides pass-thru for power, keyboard and trackpad. Any resets I could try?

⟐ Commented November 24, 2020 at 16:11 MST

Microsoft Surface Book Keyboard: Surface Book is not ejecting tablet

Wed, 07 Oct 2020 18:16:06 -0700

I just replaced my Surface Book keyboard battery, and now the Surface Book is reporting a “Surface Detach Hardware Failure”. I charged the battery for fours hours and the issue went away. I used the Surface Book on battery power and the failure warning came back.

Microsoft Surface Book Keyboard: Bent charging port - should I buy a $100 replacement keyboard case?

Mon, 07 Sep 2020 17:06:14 -0700

After a fall, the metal around my charging port got bent in (see the picture)

because the charging cable was plugged in and it hammered in a portion of the metal casing. The port works, you just have to fiddle with it quite a bit in order to make it connect.

I was thinking, is it worth it to buy the following replacement metal casing:

https://www.ebay.co.uk/itm/Replacement-B...

and transfer all the hardware into it?

Specifically, I have three doubts/questions:

From the ebay listing, can you guys figure out whether they're selling the whole casing (back and front) or only the front/keyboard part?
Does the ebay item linked above look to you 100% equivalent to the original Microsoft part (same metal alloy, same quality keys etc.)? If not, where can I find an adequate replacement (I didn't find the piece on ifixit)?
Is the replacement really hard? I see the device is rated 1 out of 10 in ifixit's repairability rating,and I don't want to damage it further…

Thanks and all the best!

⟐ Answered September 07, 2020 at 17:06 MST

Microsoft Surface Book Keyboard: Were can I find a replacement for the gpu?

Sun, 19 Jul 2020 09:31:38 -0700

I am trying to find a GPU replacement and can't seem to know where to look?

Microsoft Surface Book Keyboard: Keyboard base - water damage

Tue, 14 Jul 2020 10:22:42 -0700

Hey guys,

i got a Surface Book 1704 with “water damage”. For some reason i´ll never understand, my buddy left it at a window… in winter. He then left for work and when he came home, there were a few centimeters snow on the keyboard part.

Since then, the keyboard won´t work. Im not tooo tech savvy but i can do minor stuff. Display changes etc. were no problem in the past.

So my plan now was, to open the keyboard (allready done, holy sh*t, that was glued in like !&&*) and look if i´ll see something suspicous on some contacts.

Symptoms are:

- when i put the charger to the base with no screen on it, the LED on the display button blinks one, no matter if battery is in or out.

- when the tablet is on the keyboard base, it does not do anything. Keyboard / trackpad won´t work and display button is glowing red all the time, no matter the battery percentage of the tablet.

Can anybody make something out of these symptoms and / or guide me to a specific part where i should look for corrosion?

Gotta wait for my torx t3 now anyways, since my old set from displaychanges did not have one.

Thanks in advance, Schnoinsch

Microsoft Surface Book Keyboard: Cover material is detaching.

Wed, 10 Jun 2020 15:34:01 -0700

The thin cover material is detaching in the corners of the keyboard.

Microsoft Surface Book Keyboard: Replacement Battery Pack for Performance Base

Wed, 15 Apr 2020 12:29:28 -0700

Followed the iFixit guide to disassembling the performance base. At least one of the battery cells in the pack is bad. Where can I purchase a replacement battery pack?

⟐ Commented April 15, 2020 at 12:29 MST

Microsoft Surface Book Keyboard: Spilled drink over keyboard and now the fan is always at full speed

Sat, 11 Apr 2020 20:03:01 -0700

2 days ago I spilled accidentally a drink over my Surface Book keyboard (i5 with performance base) covering almost the left half of it. I tried my best to suck as much drink as I could. Unfortunately the drink had some coke or Pepsi on it, so that probably didn't help.

Right after this happened, the backlight stopped working, the USB were trying to connect and disconnect to a non existing device and the keyboard stopped working for a few minutes, then worked again, and so on. I turned it off and then tried it again yesterday. These last 2 days, there are no longer any of the issues mentioned before and the keyboard seems to be working fine besides the fact that there are some sticky keys, although I can manage living with it all things considered.

However, since yesterday the keyboard fan kicks in as soon as I turn on the laptop. Even when I detach the screen from the keyboard, it is working until I turn the device off. I measured the temp of the GPU and it's never over 30 as I'm not using it (just some browsing), so I wonder what's making the fan be at full speed at all times.

I would have no problema on taking it to Microsoft for repair and pay whatever they charge, but I live in Argentina so it'll be a while until I go back to the US. So anyone know what might be going on and if there's a chance to repair it myself?

Fun (?) fact. I bought it 5 days ago. Kill me now.

⟐ Commented April 11, 2020 at 20:03 MST

Microsoft Surface Book Keyboard: Does anyone know a good place to get Surface Book Keyboard adhesives?

Tue, 19 Nov 2019 17:26:05 -0700

In the middle of replacing the battery. My new battery comes in less than one week. I’m unsure if I can just reuse the adhesive somehow or if I can use a substitute. What can I use or where can I get replacement adhesives?

⟐ Commented November 19, 2019 at 17:26 MST

Microsoft Surface Book Keyboard: Has anyone found a simpler/easier way of opening this up?

Tue, 19 Nov 2019 02:31:14 -0700

I’m trying to open the keyboard up which is proving difficult. I need only to replace the battery, so this is really my only obstacle. Any help is appreciated.

⟐ Commented November 19, 2019 at 2:31 MST

Microsoft Surface Book Keyboard: Accidentally spilled bleach to the keyboard

Fri, 08 Nov 2019 08:01:07 -0700

I was cleaning a table with bleach and I forget it, then I place the keyboard on that table and when I took it out, the attached botton and the trackpad stopped working, I have the model that doesn't have the GPU

Microsoft Surface Book Keyboard: Is it possible to buy a replacement hinge cable?

Sat, 28 Sep 2019 23:32:22 -0700

Hello, I have a 15” Surfacebook 2 (i7 16GB) and after getting constantly connecting/disconnecting issues with the keyboard/base, I took the base apart to find that one of the cables had broken/fried. It is the cable that connects the GPU board to the external connector that you would dock your Surfacebook on.

I verified that the base is the issue by connecting my SB2 the dock on a display model at Best Buy. This is the cable that flexes inside the hinge as you open and close the SB2.