iFixit - Answers With Device "Microsoft Surface Book 2"

Microsoft Surface Book 2: request teardown of surfacebook 15"

Sat, 14 Nov 2020 21:28:31 -0700

who do i reach to get that?

the sb2 13” is primitive, and as far as i can tell (from showcase images of sb15 with glass frame), 15” has more complex layout

⟐ Commented November 14, 2020 at 21:28 MST

Microsoft Surface Book 2: Individual key makes a "click" sound when pressed harder/faster

Sun, 08 Nov 2020 15:28:32 -0700

The A-key is affected on the surface book 2 keyboard, but only when pressing it harder than usual. It makes a "click" sound and as if it got stuck a couple of milliseconds. Not sure if this is a major problem as the button is still working and sounding not unusually when typing 'normally'.

Is it an issue with the rubber cup or key hinge/cap, or rather an issue with the key mount/ mounting clips, which are not easily replaceable with a key kit?

⟐ Answer accepted November 08, 2020 at 15:28 MST

Microsoft Surface Book 2: PCB board touch controller

Mon, 28 Aug 2023 17:38:44 -0700

Is there a replacement part for the PCB board on the back of the screen? It wasn't included with a replacement screen I ordered & I do not see it available anywhere online.

Thanks!!

⟐ Answer accepted August 28, 2023 at 17:38 MST

Microsoft Surface Book 2: Surface book 2 not turing on

Tue, 29 Sep 2020 02:35:14 -0700

I have a new Surface book 3 and my old surface book 2 has not been used for a couple of weeks. In order to access some old file, I need to open my old surface book 2, but it didn’t turn on. Tried to charge for hours and tried to turn on, but no luck. Tried press and hold buttons (or combinations), no luck as well. Need to know anything else I could try. Thanks very much.

Microsoft Surface Book 2: Are batteries compatible between model 1832 and 1834

Wed, 09 Oct 2024 10:06:09 -0700

My surface book 2 Model 1832 keyboard stopped charging. Is the model 1834 battery compatible with model 1832? I am not finding an 1832 battery anywhere! Please help!

⟐ Answered October 09, 2024 at 10:06 MST

Microsoft Surface Book 2: Is there a way to getback data from a un-responding surface book 2?

Wed, 09 Oct 2024 02:50:00 -0700

I was thinking of tearing it down (damages expected, ofc) to plug it in a M5 SSD reader. would it work ?

⟐ Answered October 09, 2024 at 2:50 MST

Microsoft Surface Book 2: Water seeped into the magnetic charging port, and it wont charge. :(

Wed, 27 Mar 2024 23:30:54 -0700

I had my laptop (in a case), the charger, and a cup of water and some other stuff in my backpack. I dropped my backpack and the cup of water exploded and wet the bottom of the bag. I didn’t realise it was a huge issue cuz i kinda forgot my laptop was in there- it was wet for probably 2 hours and water seeped into the charging port and it wouldn’t charge! I turned it on its side with a paper towel underneath it for 10 mins so gravity can draw out the water. I then used a blow dryer (on the cool setting) to help dry the port, and it still wont charge! I can use the C-port but its extremely slow. Its been abt 36ish hours, is it a lost cause?

⟐ Answered March 27, 2024 at 23:30 MST

Microsoft Surface Book 2: How to repair the battery

Thu, 15 Feb 2024 07:42:06 -0700

Hi,

The battery on my surface book is dead. How can i replace the battery

⟐ Answer edited February 15, 2024 at 7:42 MST

Microsoft Surface Book 2: Are base battaries compatible between 1835 and 1832?

Fri, 26 Aug 2022 07:39:02 -0700

I own a SB2 13.5 model 1832 and the base battery doesn’t hold any charge. it won’t turn on without a charger.

The only replacement base battery I can find is for the 1835 model. would it work with the 1832 model?

⟐ Commented August 26, 2022 at 7:39 MST

Microsoft Surface Book 2: Sticky Keys from Drink Spillage (Surface Book 2)

Thu, 08 Nov 2018 15:21:55 -0700

Recently, I opened a Pepsi can and it sprayed over the left side of my keyboard. My computer is fine, but the left side has sticky keys and the trackpad doesn’t click as much as well. What is the best way to clean the keyboard?

⟐ Answered November 08, 2018 at 15:21 MST

Microsoft Surface Book 2: Black mesh in speaker

Tue, 11 Sep 2018 08:23:18 -0700

Somehow I pulled out the black mesh in the speaker slot. Where can I get a new one?

Microsoft Surface Book 2: My surfacebook 2 13.5" 's dock battery is swelling up

Mon, 30 Jan 2023 09:42:21 -0700

I have a surfacebook 2 13.5”. The battery in the keyboard swelled up and I want to replace the battery — but I only see batteries for the 15” surfacebook. The 13.5” length is 31 cm while the 15” length is 34 cm. I cannot find a 13.5 “ battery .. only the 15” one on your IFIXIT site. Any suggestions please? If I replace the battery, do I need to buy a new keyboard casing too?

⟐ Answered January 30, 2023 at 9:42 MST

Microsoft Surface Book 2: My charger is not charging my laptop

Mon, 02 Feb 2026 17:26:57 -0700

There is a teared part near the the 6-pin,and every time I try to charge it doesn't work

⟐ Commented February 02, 2026 at 17:26 MST

Microsoft Surface Book 2: What model is my battery for the Surface Book 2 13.5" keyboard base?

Thu, 01 May 2025 22:26:40 -0700

I am in need of assistance in determining the right battery model for the Surface Book 2 13.5"

Device name: DESKTOP-D6RJN6O
Processor: Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed RAM: 8.00 GB
Device ID:
Product ID:
System type: 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

When I check my display adapters it indicates both

Intel(R) UHD Graphics 620
NVDIA GeForce GTX 1050

Under System Information this is the information.

OS Name: Microsoft Windows 11 Pro
Version: 10.0.22631 Build 22631
System Manufacturer: Microsoft Corporation
System Model: Surface Book 2
System Type: x64-based PC
System SKU: Surface_Book_1832
Processor: Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)

Which battery is the right one for my Surface Book 2?

1) Surface Book 2 13.5" 1835 Keyboard Base Battery

Surface Book 2 (1835) and 3 13.5" Keyboard Base Battery

2) Surface Book 2 13.5" 1834/ 1832 Keyboard Base Battery

https://www.batterymall.com/products/g3h...

Thanks for your help.

⟐ Commented May 01, 2025 at 22:26 MST

Microsoft Surface Book 2: Hello I need to replace batteries of my Surface Book 2

Tue, 17 Dec 2024 20:42:28 -0700

Hello, I need to replace the batteries of my Surface Book 2. Is there an iFixit store in Newfoundland? Canada?

⟐ Answer edited December 17, 2024 at 20:42 MST

Microsoft Surface Book 2: 3d Modell for 3d printing missing Keycaps

Sun, 26 May 2024 07:42:41 -0700

Hello,

i have a surface book 2 13.5" with two missing keycaps (1 and ALT (right)). i was wondering if anyone has acces to 3d models for the keycaps i would like to 3d print replacewments to avoid the enviromental impact of shipping such small items.

Thank you

Niclas

⟐ Answer accepted May 26, 2024 at 7:42 MST

Microsoft Surface Book 2: Touchscreen Replacement part supply

Thu, 16 Nov 2023 12:00:07 -0700

I inherited two Surface Book 2 computers, Model 1724 and 1832/1834. Both need touch screen replacements. I can find parts for the 1832/1824 but I cannot find a part source for the 1724 model. Anyone have a suggestion where to find the part? Thanks-

⟐ Answered November 16, 2023 at 12:00 MST

Microsoft Surface Book 2: Microsoft Store live tile stopped working

Thu, 23 Feb 2023 02:51:14 -0700

The live tile does not display the products on the current version or release of the MS Store. Is there anything wrong?

⟐ Answered February 23, 2023 at 2:51 MST

Microsoft Surface Book 2: How to replace thermal paste

Fri, 13 May 2022 10:02:04 -0700

My Surface Book 2 is overheating and I think it might need new thermal paste, is it possible to replace?

⟐ Answered May 13, 2022 at 10:02 MST

Microsoft Surface Book 2: Sprite can exploded on my Surface Book 2

Fri, 06 Aug 2021 23:36:48 -0700

It was a bad day for my laptop. I had it in the trunk of my car to keep it hidden while I ran errands after work, and when I got home, I found a Sprite can had exploded and drenched EVERYTHING back there. Including my laptop. I ran inside and wiped the excess fluid off and grabbed some isopropyl to wash off as much as I could, but the speakers are messed up, as well as some of the keys on the keyboard and the touch pad. It looks like it's a pain to get this laptop apart, but are there other ways I could clean those components?

⟐ Answer edited August 06, 2021 at 23:36 MST