iFixit - Answers With Device "Microsoft Surface"

Microsoft Surface: charger light flashes and surface wont charge

Sun, 01 Feb 2026 05:54:22 -0700

I was using my surface and it got the low battery notification so I went to get a charger and when I plugged it in the light on the charger flickered and surface didn't charge. The problem isn't the charger (I tested it at Microsoft store). I then ordered a new power plug and opened surface and installed the new one. When I tested it again, it still didn't work. I have tried disconnecting the battery, still nothing. If anyone has any idea what the problem could be, help would be very much appreciated.

⟐ Commented February 01, 2026 at 5:54 MST

Microsoft Surface: Broken glass on Microsoft Surface

Wed, 02 Jan 2019 20:12:50 -0700

Do you know where I can buy a replacement glass for the Surface ? The glass is cracked but the screen is ok, I can still use it...

⟐ Commented January 02, 2019 at 20:12 MST

Microsoft Surface 2: (Plugged in, Not Charging) Error. Help?

Tue, 28 Nov 2023 06:24:39 -0700

I just bought a surface 2 last night and there is an issue, I plug in the power cable, but when I see the battery indicator, it shows "plugged in, not charging". The tablet turns off if I unplug the power cable..

I've tried the following workarounds that I found online:

1) shut down the tablet, unplug the power cable and leave it for few minutes, plug in back the power cable and let it charge for few minutes, turn it on.

2) shut down the tablet, press volume up + power button for 10 seconds, leave it charging for few minutes, turn it on.

3) Performed a full system recovery.

But sadly these didn't help. I would like to ask is there any other workaround I can try?

I have tried multiple outlets as well as multiple chargers.

Thank you.

⟐ Commented November 28, 2023 at 6:24 MST

Microsoft Surface: My screen isn't broke but the inside looks cracked.

Wed, 29 Dec 2021 15:06:12 -0700

Screen display is distorted but has cracked image near the magnetic plug site inside the screen.

⟐ Answered December 29, 2021 at 15:06 MST

Microsoft Surface: ZIF connector is broken, is there a way to replace it?

Thu, 05 Sep 2024 14:13:20 -0700

When I was taking the back cover of the tablet off, the ZIF connector was broken and that might have been part of the reason as to why my tablet screen wasn't turning on properly, is it possible to replace that part, if so, where would I be able to find a replacement?

⟐ Answered September 05, 2024 at 14:13 MST

Microsoft Surface 3: How to replace a charging port?

Thu, 11 Apr 2019 16:34:49 -0700

My cable fits loosely in the port, It must be racked to make contact to charge.

⟐ Commented April 11, 2019 at 16:34 MST

Microsoft Surface: My zif connecter on the motherboard, for the power ribbon, broke.

Tue, 29 Nov 2016 11:03:15 -0700

Was plugging in power ribbon to zif connector on motherboard when it (the ziff connector) broke off the motherboard. How can I get this fixed or is it bye-bye motherboard?

⟐ Commented November 29, 2016 at 11:03 MST

Microsoft Surface 3: How do I upgrade my ram?

Thu, 25 Jan 2024 13:24:24 -0700

I have the surface 3 64gb version and was wondering if I would be able to upgrade the ram on it.

⟐ Commented January 25, 2024 at 13:24 MST

Microsoft Surface: Fixing Phantom Touch Issue?

Tue, 30 Aug 2022 13:46:37 -0700

My problem:

2-3 stripes of the screen do not pick up touch input. Not only that, but they also freak out and receive phantom inputs, making it impossible to work with the thing without disabling the touchscreen.

Apparently, some part associated with the touch input is broken. But which one is it?

I could either replace the screen, together with the digitizer (Microsoft Surface RT (1st Gen) Screen), or I could replace what is called the Digitizer Board.([linked product missing or disabled: IF263-003])

Do you guys have any experience with this? Which part causes the trouble? I have yet to find the answer on the Internet. I see people with the same issue though.

⟐ Commented August 30, 2022 at 13:46 MST

Microsoft Surface 3: How do I unfreeze my screen?

Tue, 05 Dec 2017 11:57:17 -0700

My screen froze. The touch screen won't respond and the track pad won't move the mouse either.

⟐ Commented December 05, 2017 at 11:57 MST

Microsoft Surface: Can I charge my surface pro without the magnetic charger?

Fri, 14 Sep 2018 21:40:23 -0700

i dont have the charger for the tablet and was wondering if somehow i can still get it charged ?

⟐ Answered September 14, 2018 at 21:40 MST

Microsoft Surface 3: Why will my Surface 3 not charge, but has the light

Mon, 15 Feb 2016 16:00:34 -0700

In school we got Surface 3 tablets and we got chargers with them, but i can't find my wall plug in/wall port. I have the charger.So I have tried to use other wall plug in/wall port, but it won't charge with them. See the light on the charger goes off, but it says not charging. At school i borrowed my friends wall plug in/wall port and it will charge just fine, but with other ones it won't! I have no idea what to do, my teachers just keep saying borrow from friends, but I feel bad doing that. Please help! P.S I can't go into settings because my school locked us out of there.

⟐ Answered February 15, 2016 at 16:00 MST

Microsoft Surface 2: Can I replace the hard drive?

Wed, 18 Oct 2017 12:33:45 -0700

I was wondering if the hard drive is replaceable on the surface 2 or is it attached to the motherboard. Thanks!

⟐ Commented October 18, 2017 at 12:33 MST

Microsoft Surface: Window Surface RT connector

Thu, 23 Mar 2017 11:43:14 -0700

I have a Window RT Surface 64GB that has connector where ribbon cable from battery connects is broken or came off. I need new connector so I can solder it on to the motherboard.

I need help in getting new connector.

Thanks

⟐ Commented March 23, 2017 at 11:43 MST

Microsoft Surface: Is it possible to upgrade the surface processor?

Tue, 13 Jul 2021 16:16:15 -0700

Hi I was looking at the specs of the Microsoft surface rt and the surface pro and the only really noticeable differences are the Operating System (8.1 rt vs 8.1 pro) and the processor (Nvidia Tegra 3 quad core vs intel i5 dual core). Is it possible to put a intel i5 processor into the surface rt allowing it to then download applications off the internet?

Thanks

⟐ Commented July 13, 2021 at 16:16 MST

Microsoft Surface 3: Wi-Fi antenna flex cable

Fri, 28 Jun 2019 10:30:31 -0700

I am needing a new Wi-Fi antenna flex cable for a Surface 3 (non-pro). I accidentally cut the left antenna cable ribbon during a screen replacement and need to get new one before putting on the screen. Does anyone know where I can get one? I can't seem to find one anywhere on the Internet. I've tried eBay, Amazon, Alibaba, parts4finder...

If anyone knows of a site where I can get this antenna I would really appreciate it if you could share it with me.

Or if someone has the antenna that would be willing to sell it to me that'd be great too.

The part number is:

x900910-003.ANT.WIFI.L

DATE CODE: 3115

REV B PV RELEASE

⟐ Answered June 28, 2019 at 10:30 MST

Microsoft Surface 2: Change Battery Microsoft Surface 2

Sat, 02 Mar 2019 04:20:39 -0700

How do I replace the Microsoft Surface 2 battery?

What material should I use to assemble the screen with the back cover?

⟐ Answer deleted March 02, 2019 at 4:20 MST

Microsoft Surface: My charger doesn't charge.

Wed, 11 Apr 2018 13:07:41 -0700

After going down from lack of battery, my tablet won't charge. The charger Light doesn't turn on, and I need some solution that doesn't involve buying a new one or throwing everything against the wall...

⟐ Commented April 11, 2018 at 13:07 MST

Microsoft Surface: Dropped my Surface RT and now screen has some sort of greenish static?

Sun, 28 Jun 2015 07:48:07 -0700

My Surface RT was dropped by my little boy, screen didnt break, but once any white page is displayed on screen, the tablet shows like some green static after i start touching screen. With that said, do you think i need a new lcd assembly? Or might it be a loose ribbon cable on the daughterboard or anywhere internally? Screen works fine with dark colors and shows that static with bright colors.

⟐ Commented June 28, 2015 at 7:48 MST

Microsoft Surface 2: Phantom Touches After Screen Replacement

Mon, 04 May 2015 20:56:36 -0700

I purchased it from Ebay. The seller had replaced the screen and now it has developed phantom touches until you disable the touch screen in the device manager.

⟐ Answered May 04, 2015 at 20:56 MST