iFixit - Answers With Device "Microsoft Laptop"

Microsoft Surface Book: I can't turn my surface book on

Sat, 10 Jan 2026 09:52:00 -0700

I used the surface book one evening and put it to sleep with the power adapter connected. The next morning I was unable to turn it back on again.

The detach button on the keyboard is constantly lit red and I can't detach the tablet from the keyboard.

I tried the one button and two button methods described by Microsoft to reset the device without success.

The device appears dead if it was not for the red detach light.

Is there another way to hard reset the device or to make it reboot?

⟐ Commented January 10, 2026 at 9:52 MST

Microsoft Surface Book: Yellow streak around edge of screen

Mon, 25 Sep 2023 08:14:42 -0700

The screen, when powered will display a long 4"dark yellow streak on the left side, a short streak on the top and right side. These streaks darken the longer the computer is on. I can press on the display and where my finger was will clear to normal but return to yellow quickly.

⟐ Answered September 25, 2023 at 8:14 MST

Microsoft Surface Book 2 15": How to reset account live password

Thu, 12 Mar 2026 12:41:08 -0700

I have forgotten my microsoft password and i don’t have access to my recovery phone or mail. What should i do to get my account back.

⟐ Commented March 12, 2026 at 12:41 MST

Microsoft Surface Book 2 15": Tablet battery won't charge via Keyboard

Fri, 17 Jan 2025 09:48:53 -0700

Hi, I have a surface book 2 15", it's 2.5 years old, it's heavily used, the keyboard battery won't charge, stays at 0%. (the Tablet battery is fine)

I understand the keyboard Battery may have died of age, if that's the case, I'll replace it.

but my problem is that the Tablet battery won't charge if I plug the charger in the keyboard port, though the indicator light comes on, the percentage won't increase.

it'll charge only if I eject the Tablet and plug it in directly,

My question is, Is it because of the faulty keyboard Battery or charger or something wrong with the keyboard base?

will replacing the keyboard battery fix it?

⟐ Commented January 17, 2025 at 9:48 MST

Microsoft Surface Book: Can I replace the SSD drive? (current one is defect)

Thu, 05 Dec 2019 08:51:10 -0700

Microsoft International Warranty doesn't work if you buy from USA and want to ask for warranty in Europe.

I have the option paying almost entire device cost as custom fee and shipping, throwing to the garbage bin, or repair it.

To repair I need to open it and replace the SSD drive. Would you recommend this route? How risky is... do you know the type of SSD used?

Many thanks,

Gia

⟐ Answered December 05, 2019 at 8:51 MST

Microsoft Surface Book: some keys on keybaord wont work

Wed, 16 Apr 2025 17:39:37 -0700

yeah, some of my keys on my laptop wont work e.g. 9, m, =, d, etc. i havent spilled anything and i tried checking for dust, crumbs and tried to rotate it on a 45 degree angle and tap to see anything would come out. i havent tried any softwares or anything to fix it. anyway to fix it?

thanks

⟐ Commented April 16, 2025 at 17:39 MST

Microsoft Surface Book: Resetting/replacing corrupted UEFI Bios?

Fri, 05 Sep 2025 20:04:55 -0700

Hi there

Recently my surface book downloaded an automatic firmware update which bricked my device. Microsoft are denying responsibilty so I am looking into alternative ways of fixing it (there’s a whole thread about the issue linked here, several others have the exact same issue)

So I have two questions:

Would it be possible to reset the bios by unplugging the main battery inside? (Similar to removing a cmos battery on a desktop motherboard)
If the above answer is no, or a reset does not work - which chip contains the bios on the surface book (As I saw there were several flash chips on the teardown guide) and where could I get a suitable replacement?

Thank you in advance!

⟐ Commented September 05, 2025 at 20:04 MST

Microsoft Surface Book: Tablet Battery Not Charging

Thu, 08 Jun 2023 21:12:01 -0700

My tablet battery was bloated but working. I have replaced the battery twice and it will not charge now.

The status in the lower right shows Battery 1: 0% and Battery 2: 100%.

If I go into the Microsoft Surface Diagnostic Toolkit and click on the battery section on the left side, it shows Battery 1 Discharging and 34% current charge. It shows Battery 2 Charged and 0% current charge. I think maybe the diagnostic has the batteries switched around. The fact that it thinks the battery is charged and yet it is at 0% makes me think maybe there is a software problem and the computer thinks the battery is charged when it isn’t.

The MS Battery Report does not show a manufacturer or serial number for Battery 1. It does show capacities in mWh. Battery 2 shows all information.

Any ideas would be greatly appreciated.

⟐ Commented June 08, 2023 at 21:12 MST

Microsoft Surface Book: Spilled coffee on keyboard now battery won't charge

Mon, 28 May 2018 14:49:24 -0700

I spilled coffee (fully loaded with all the goodies) on my Surface Book keyboard. I dried it off and rinsed it (upside down) with water to get the stickyness out of it. I let the keyboard battery fully discharge and put in a bag of rice (the big one from Costco) for a week. The clipboard still works fine and I can connect it to the base and the base trackpad and keyboard works but the base battery will no longer charge. I have heard that sending it in is a minimum $750 charge from MSFT. Willing to try and take it apart via your teardown video and ifixit kit, to see about drying the innards out but what adhesive do I use to put it back together?

⟐ Commented May 28, 2018 at 14:49 MST

Microsoft Surface Book 2 15": Constant Attaching/Detaching of Keyboard and tried obvious solutions

Thu, 25 Dec 2025 01:17:20 -0700

Recently I have come upon an issue where the keyboard keeps attaching and detaching intermittently.

I am no stranger to this issue over my 2 years of using this computer. Usually I have to just clean the connectors and it works again. If that doesn’t solve the problem right there, a hard reset (power + volume up held for 30 seconds) usually resolves this. Also I can tell it’s the connectors because moving the laptop around or adjusting the screen pivot usually triggers the issue reliably before I clean it.

However this time I am stumped. I have cleaned the connectors (both the keyboard and computer side) thoroughly with rubbing alcohol. The screen can attach fine no problem and everything is working. Moving the monitor around, shaking the laptop, gentle taps, don’t trigger any upset to the connection. However the computer is now attaching and detaching constantly regardless of the conditions (moving or not moving).

The timing of this can be as fast as 10 seconds apart and as slow as 5 minutes apart between attaching/detaching interruptions. When it is ‘detached’ on many occasions the keyboard and mouse still work. Other times it actually interrupts their functionality.

Things I tried:

hard reset multiple times
cleaning thoroughly the connectors
making sure windows is updated
making sure drivers are updated

Only thing I haven’t done yet is a full hard reset. Looking to get my files/programs in order to do a full wipe and hope for the best.

The computer was working perfectly until after one quick site visit where I reattached the keyboard and used it as a bulky tablet. Right after I put it back into it’s original laptop form, the issue popped up. I keep thinking it’s physical but I am not sure what the cause could be. My highest suspicion revolves around the cable that runs along the hinge of the keyboard, connecting it to the pins (only a suspicion, I am not sure as tilting the monitor doesn’t cause any detaching issues directly). But I am at a loss as to how to check or deal with that.

Sorry for the long description but if there are any thoughts I can try I would love to hear them. I am out of warranty so dealing with Microsoft is a no go.

Thank you!

⟐ Commented December 25, 2025 at 1:17 MST

Microsoft Surface Book: Are there any replacement keys for the keyboard?

Fri, 07 Feb 2020 21:38:02 -0700

My [1/!] Key and [Ctrl] key are broken. I removed them to clean after I spilled a little juice on it, but as I was putting it in the pins that would lock them into the clip broke. The clip and rubber piece is fix on the actual keyboard but the key itself no longer has anything to "snap" it in place.

Is there anyway I can replace the keys? Microsoft doesn't sell them and they want me to send it in to fix for $500.

⟐ Answer deleted February 07, 2020 at 21:38 MST

Microsoft Surface Book 2: request teardown of surfacebook 15"

Sat, 14 Nov 2020 21:28:31 -0700

who do i reach to get that?

the sb2 13” is primitive, and as far as i can tell (from showcase images of sb15 with glass frame), 15” has more complex layout

⟐ Commented November 14, 2020 at 21:28 MST

Microsoft Surface Book Keyboard: Keyboard battery not charging

Tue, 09 Jan 2024 16:20:53 -0700

Out of the blue, battery 2 (the battery located in the keyboard) stopped charging and is now permanently at 0%. When the Surface book and the keyboard are connected bettery 1 (the battery located in the screen is charging normally).

I tried replacing the battery in the keyboard, but it didn't help. What do you think could be the solution? I tried to find a replacement GPU board without success.

⟐ Answered January 09, 2024 at 16:20 MST

Microsoft Surface Laptop 3: What kind of SSD?

Tue, 21 Feb 2023 13:07:52 -0700

What kind of SSD does the Surface Laptop 3 support? 42mm? is it NVME?

⟐ Answered February 21, 2023 at 13:07 MST

Microsoft Surface Book Keyboard: Can I replace the battery in the Surface Book Keyboard?

Thu, 14 Nov 2024 22:16:57 -0700

Can I replace the battery in the Surface Book Keyboard? or should I replace the battery in the screen portion?

⟐ Commented November 14, 2024 at 22:16 MST

Microsoft Surface Book 2: Individual key makes a "click" sound when pressed harder/faster

Sun, 08 Nov 2020 15:28:32 -0700

The A-key is affected on the surface book 2 keyboard, but only when pressing it harder than usual. It makes a "click" sound and as if it got stuck a couple of milliseconds. Not sure if this is a major problem as the button is still working and sounding not unusually when typing 'normally'.

Is it an issue with the rubber cup or key hinge/cap, or rather an issue with the key mount/ mounting clips, which are not easily replaceable with a key kit?

⟐ Answer accepted November 08, 2020 at 15:28 MST

Microsoft Surface Book: Replace swollen surface book batteries

Thu, 24 Sep 2020 20:52:17 -0700

Looking for a qualified resource to replace swollen batteries behind screen of first gen surface book. Thanks in advance. Michael

⟐ Commented September 24, 2020 at 20:52 MST

Microsoft Surface Laptop: Trackpad popped out at the bottom

Tue, 17 Mar 2026 19:30:26 -0700

I accidentally dropped something and my trackpad popped out at the bottom. Hard clicks are now not registered. I tried to pop it back in but it won’t stick. What do I do? My nearest Microsoft store is really far away.

⟐ Commented March 17, 2026 at 19:30 MST

Microsoft Surface Book Keyboard: How can I replace the charging port?

Tue, 10 May 2022 16:19:03 -0700

the charging port on my surface book has a bent/broken pin, microsoft only offers to replace the entire unit for $900, obviously thats insane, is it possible to get my hands on a replacement and install it myself?

⟐ Commented May 10, 2022 at 16:19 MST

Microsoft Surface Laptop: Four times flashes, no logo, black screen

Sun, 29 Jun 2025 15:06:38 -0700

Suddenly black screen while using normally, and four times flashes, no logo. I have already checked the motherboard. Please tell me the meaning of the flashes on the screen.

⟐ Commented June 29, 2025 at 15:06 MST