About a couple of months ago i was away from home and my Macbook randomly shut itself down. It kept on doing this so i did a bit of googling and thought it may of been the heatsink not keeping the CPU cool enough so it went into protect mode and shut down. I took my mac apart and saw that the heatsink wasn't looking too great so i decided to change it just incase that was the problem.

After fitting the new heat sink the problem went away. Since then I've been using my macbook pro as a desktop. Connected to an external display with a keyboard and mouse. The problem hasn't been happening. Great! Or so i thought until the other evening when i removed my laptop from my desk and tried using it elsewhere.

I've troubleshooted the SMC, reinstalled OSX, tried it in safe mode (Which worked), tried a new user account, disconnected everything one by one to see whether something triggers it... Nothing but disconnecting the external display seems to trigger it to happen.

So in brief. My macbook will only run for about 10 seconds without an external display before the screen goes black and the keyboard lights and fans stay on then turns off.

Please help if you can.

Thanks,

Dom

Hi

I ve been having this issue for 3 months since theirs no apple store near me i have no other solution

My macbook pro keep on shuting down randomly , i ve suspected the motherboard but since last month i ve used it connected to a 32" monitor via hdmi it havent shutdown since works fine

Can anybody help ?

⟐ Commented November 04, 2022 at 20:55 MST

Added image: Coconut app showing my current battery status

The battery life on my Macbook Pro (15", mid-2014, retina) has decreased significantly over the past few years, from about 8 hours of charge to barely 2, and I want to replace it, but don't want to pay $200+ at the apple store.

How does the replacement battery ifixit sells compare to the original battery that my laptop came with? I could not find any mention of a brand- what manufacturer is it coming from?

Also, some repair shops have told me that the top case may also need to be replaced along with the battery. Is there any truth to this? Will replacing my battery damage the trackpad since the battery is glued in? Any suggestions on how to avoid damaging these other parts while replacing my battery?

⟐ Commented September 08, 2022 at 16:44 MST

This is my progress on removing the anti-glare coating after 2 hours. I tried Listerine, 90% alcohol, Peek Metal Polish, anti-bacterial wipes, bleach, and nail polish remover w/ acetone (before I read that someone else damaged the glass itself because of acetone). Luckily, my glass is still fine. Unfortunately, I haven't made much progress as you can see from the picture. I'm confused to why none of the solutions isn't working for me. Some said that Listerine alone worked well along with a microfiber cloth. I tried that but since it didn't work I moved on to try all the other solutions I mentioned. Is anyone else having this issue dispite of trying all kinds of solutions? And is there any other alternatives that would make it simple to remove w/o much time being spent?

⟐ Commented August 29, 2024 at 7:10 MST

So, my MacBook Pro has had this issue for a good while. I just picked it up again after 4 months of collecting dust, to see if its possible to fix it.

We´ve tried changing the heatsink without results. Or at least positive results.

I can be surfing in safari or playing CIV V which is the hardest thing this machine has ever done - and it suddenly shuts down without warning. I tried stresstesting it today both CPU and RAM and nothing happened, until the stresstest was finished, then it shut down. And then i can start the MacBook again, and it shuts down after a minute, or it can take an hour.

I´m kinda lost here, all help or propositions will be appreciated.

It is a 2.5GHz with 16GB and 256GB SSD

So, I sent it to Apple.

They switched out the motherboard(In February), and it hasn't crashed once since!

Yay!

⟐ Commented November 27, 2020 at 7:58 MST

Among other Mac stuff, recently was opening Air Early 2014 by using P5 Pentalobe bit. But today I was trying to unscrew MBP 15" Retina Mid 2014 and found out that P5/1.2 bit from a set doesn't fit! How is that possible? The bit itself just doesn't dive into the screw, staying above.

⟐ Answer edited November 24, 2020 at 21:28 MST

⟐ Answer deleted September 29, 2020 at 2:14 MST

https://imgur.com/a/ZfaU5xC

Not sure what's wrong with my macbook screen.

It's showing green stuff on dark screen.

But they are perfectly fine on white / light colors.

Also the green goes out on it's own after 1 hour or 2.

⟐ Answered January 09, 2024 at 15:42 MST

It might have something to do with battery, as the computer was not used in almost a month. A service provider has tested every component and they said it is a faulty battery.

Have any of you had this problem? What did you do to fix it?

Apparently, the problem is within the logic board, the computer was dropped before and I guess some connections could have broken.

⟐ Commented April 13, 2023 at 22:03 MST

a couple of days ago I suddenly noticed white dots randomly appearing on my MBP's display.

See:

https://youtu.be/nj5WNlZksUw

It's even more noticable on dark areas.

My first thought was GPU-related. But since my Mac has two of them (Intel Iris + GeForce 750M), I downloaded gfxCardStatus to switch between them and to my surprise, the issue persists.

Resetting SMC and PRAM didn't help.

Today I connected the MacBook to another display via HDMI and while I'm still getting these flickering dots on the MBP, the screen is perfectly fine on the external display.

Looks like the display is affected.

But since 400 dollars for a new display is a lot, I'd like to see what you guys think. Have you ever had this issue? Could it be anything else than the display?

Thank you.

⟐ Commented July 13, 2021 at 7:32 MST

1. erased hard drive, reinstalled OS X, updated completely

2. reset NVram/pram and reset SMC through various methods, including the official method (10 second hold with charger unplugged), and including disconnecting battery and holding power button for 2 full minutes.

3. discharged battery to 1% twice using Safe Mode.

4. ran D diagnostics at startup, it found no problems

I am trying to meet deadlines for my Master's Thesis, which is why I'm posting this now, instead of waiting until after my Apple Store appointment, or waiting until after my battery cycle experiment. I'm not optimistic that either of these will be the solution that works. I'm not replacing the logic board! I'll much sooner sell this thing for parts on eBay and buy another lightly used one. Mine has seen very heavy use for 3 years. But I'd rather just fix it!

Oh, one more thing... when I log in to my administrator account, the screen flashes with horizontal white bars covering about 25% of the screen. This seems quite odd to me.

⟐ Commented February 14, 2023 at 8:53 MST

⟐ Commented February 27, 2019 at 13:28 MST

It scrolls fine. Gestures work fine. Moving the cursor around is fine. The keyboard is working fine - responds very well. No issues there.

I’m noticing issues when I click and hold trackpad to do things like in Photoshop; to make multiple selections; to hold and select multiple words/lines of text; that sort of thing.

Occasionally just single-clicking is not as responsive. I have to click/hold with much more firmer pressure at times to make a selection.

Another example. Clicking and dragging an icon from the desktop; whether to the trash; or when I dragged the coconut battery screenshot to the image window of this forum... those are the kind of trackpad issues I am having.

I have not opened up my laptop to see if I see anything physical yet. I have no problem doing that. Coconut Battery says my battery is functioning at 99% capacity.

Is response issue common with this model or just normal wear and tear?

I don’t mind replacing/repairing myself (have done quite a few); or should Apple look at it?

Thx for answers.

Coconut Battery Screenshot

⟐ Commented April 27, 2021 at 11:51 MST

My macbook pro becomes un responsive (the track pad is moving slow and bumpy, and keys work slow )

and then i get a crash report as follows

Anonymous UUID: AAE26628-70A3-BD18-2408-9D60A61DAB91

Wed Jun 12 17:49:29 2019

• Panic Report ***

panic(cpu 2 caller 0xffffff7f8c8f9c0c): nvme: "Fatal error occurred. CSTS=0xffffffff US[1]=0x0 US[0]=0x8 VID/DID=0x2260126f

. FW Revision=C2.3.23A\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-387.260.15/IONVMeController.cpp:5334

Backtrace (CPU 2), Frame : Return Address

0xffffff921e8abae0 : 0xffffff80097aea2d

0xffffff921e8abb30 : 0xffffff80098e9e95

0xffffff921e8abb70 : 0xffffff80098db70a

0xffffff921e8abbe0 : 0xffffff800975bb40

0xffffff921e8abc00 : 0xffffff80097ae447

0xffffff921e8abd20 : 0xffffff80097ae293

0xffffff921e8abd90 : 0xffffff7f8c8f9c0c

0xffffff921e8abef0 : 0xffffff7f8c8f9e93

0xffffff921e8abf30 : 0xffffff8009ebc6ae

0xffffff921e8abf70 : 0xffffff8009ebc428

0xffffff921e8abfa0 : 0xffffff800975b0ce

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[FAFF8EA6-B8EF-314D-886A-DEAB39FF3EA9]@0xffffff7f8c8ec000->0xffffff7f8c92bfff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[A367CF6B-B3EA-36FE-86E6-03B771CA8A69]@0xffffff7f8a594000

dependency: com.apple.iokit.IOPCIFamily(2.9)[CC6A465F-5A24-304D-B9DF-8C27819CC214]@0xffffff7f8a095000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[C3C74D36-E06B-3753-A373-5BC9D486DD9C]@0xffffff7f8a76a000

dependency: com.apple.iokit.IOStorageFamily(2.1)[D43332F2-2D40-3DF1-8F77-D633BCDAE660]@0xffffff7f8a38e000

dependency: com.apple.iokit.IOReportFamily(47)[5772C11C-ED28-322A-910F-874583B23101]@0xffffff7f8a8b9000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

18F132

Kernel version:

Darwin Kernel Version 18.6.0: Thu Apr 25 23:16:27 PDT 2019; root:xnu-4903.261.4~2/RELEASE_X86_64

Kernel UUID: 7C8BB636-E593-3CE4-8528-9BD24A688851

Kernel slide: 0x0000000009400000

Kernel text base: 0xffffff8009600000

__HIB text base: 0xffffff8009500000

System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

System uptime in nanoseconds: 26210459757980

last loaded kext at 4285922678455: com.apple.driver.usb.cdc.acm 5.0.0 (addr 0xffffff7f8ce8b000, size 32768)

last unloaded kext at 540576924657: com.apple.driver.AppleIntelLpssGspi 3.0.60 (addr 0xffffff7f8c673000, size 45056)

loaded kexts:

com.getdropbox.dropbox.kext 1.9.3

com.apple.driver.AudioAUUC 1.70

com.apple.fileutil 20.036.15

com.apple.driver.AGPM 110.25.10

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 282.54

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleGraphicsDevicePolicy 3.40.16

com.apple.AGDCPluginDisplayMetrics 3.40.16

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.12f1

com.apple.driver.pmtelemetry 1

com.apple.driver.eficheck 1

com.apple.driver.AppleBacklight 170.12.11

com.apple.driver.AppleOSXWatchdog 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD5000Graphics 12.0.9

com.apple.driver.AppleThunderboltIP 3.1.2

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMCCSControl 1.5.9

com.apple.driver.AppleSMCLMU 212

com.apple.driver.AppleCameraInterface 6.8.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelFramebufferAzul 12.0.9

com.apple.driver.AppleUSBCardReader 456.260.3

com.apple.driver.AppleUSBTCButtons 255

com.apple.driver.AppleUSBTCKeyboard 255

com.apple.driver.AppleVirtIO 2.1.3

com.apple.filesystems.hfs.kext 407.200.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.filesystems.apfs 945.260.7

com.apple.private.KextAudit 1.0

com.apple.driver.AirPort.BrcmNIC 1400.1.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 201

com.apple.security.TMSafetyNet 8

com.apple.driver.usb.cdc.acm 5.0.0

com.apple.driver.usb.serial 6.0.0

com.apple.driver.usb.cdc.ecm 5.0.0

com.apple.driver.AppleUSBMergeNub 900.4.2

com.apple.driver.AppleUSBAudio 315.6

com.apple.driver.DspFuncLib 282.54

com.apple.kext.OSvKernDSPLib 528

com.apple.kext.triggers 1.0

com.apple.iokit.IOAVBFamily 740.1

com.apple.plugin.IOgPTPPlugin 740.2

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleHDAController 282.54

com.apple.iokit.IOHDAFamily 282.54

com.apple.iokit.IONDRVSupport 530.51

com.apple.driver.AppleGraphicsControl 3.40.16

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.AppleGPUWrangler 3.40.16

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.40.16

com.apple.iokit.IOAcceleratorFamily2 404.9

com.apple.iokit.IOGraphicsFamily 530.66

com.apple.iokit.IOSurface 255.5.4

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.12f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.12f1

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.12f1

com.apple.iokit.IOBluetoothFamily 6.0.12f1

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.AppleUSBMultitouch 263

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.iokit.IOSerialFamily 11

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltDPInAdapter 5.6.4

com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.4

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.4

com.apple.driver.AppleThunderboltNHI 4.7.6

com.apple.iokit.IOThunderboltFamily 6.8.4

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.quarantine 3

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 493.0.0

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 456.260.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 145.200.2

com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3

com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3

com.apple.iokit.IOStorageFamily 2.1

com.apple.kext.CoreTrust 1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 47

com.apple.iokit.IOTimeSyncFamily 740.2

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro11,2, BootROM 149.0.0.0.0, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f15

Graphics: kHW_IntelIrisProItem, Intel Iris Pro, spdisplays_builtin

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)

Bluetooth: Version 6.0.12f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

___________________

I had called apple about this, after trying several things they told me to erase and reinstall the OS but it helped just for a few weeks then same issue happened again,

Apple told me to go to a apple store they said since i upgraded my SSD they cant see if their is an hardwere issue

————————-

does anyone understand the crash report? can anyone help me out in this situation that is happening once in a day about?

Thank you in advance

⟐ Answer edited August 01, 2022 at 6:12 MST

Is there a way to make the external display the primary display or to mirror display using some keyboard shortcuts, as I cannot see whats on the screen at all?

⟐ Commented December 17, 2024 at 0:41 MST

A couple of days ago, the left hinge of my MacBook Pro started to be very stiff. If I try to close my screen, it pops back open. I first thought that there was something stuck in the hinge, but I didn’t see anything. I tried wiggling the screen a bit, but it only made it worse. I am also a bit worried that if I open the case, the hinge will be broken and instead of being stiff, it will be very loose.

I tried searching the web, but I can only find MacBooks with loose hinges instead of (1) really stiff hinge.

Has anyone seen this problem before? I hope someone can help!

⟐ Commented November 25, 2024 at 5:49 MST

⟐ Commented October 03, 2024 at 11:04 MST

Thanks for wonderful resource

Hope you're well

I know I'm not supposed to but I did it anyway and (forcably) removed the trackpad setting screw (i.e. the magnetic screw which, I assume, helps depress the trackpad and register clicks) and in the process I've cammed out the screw and possibly ruined the thread which is part of the top case

Thankfully I've managed to source a couple of new screws: one in case I cam it out again attempting to put it back in and two so I have a spare once I know what I'm contending with. I'm now less worried about the screw and more about the thread issue which could be a (costly) top case replacement.

Here's hoping the big THUDS while removing the screw were the screw camming out and not me demolishing the thread

Has anyone else successfully replaced this screw?:

• If yes then how was putting it back
• If no then how did you resolve

If I have ruined the thread what are my options?

I presume Apple screwed the screw in to begin with and it wouldn't be sold as a spare part if one couldn't simply screw it back in..?

If you have any insight into how this screw and/or thread works I'd love to hear!

[F]YI I've done a keyboard replacement on this machine - probably the most difficult repair - so not scared of getting my hands dirty

Lastly, can anyone confirm which torx bit correctly fits this screw?

Keep up great work!

Yours hopefully

⟐ Commented October 12, 2020 at 23:09 MST

I then put the display assembly on another MBP to confirm the screen is working and it is on that MBP. So I know the display assembly is 100% ok.

To confirm there is no problem with the MBP itself I put back the cracked display assembly and it is working (although cracked).

So it seems I have a working MBP and a working display assembly. However when they are combined the screen stays black.

What am I missing here? Does anyone have a suggestion or idea?

⟐ Commented September 14, 2020 at 11:47 MST

What works:

External displays work. Both HDMI and DisplayPort. All other functions, like airport, keyboard backlight, FaceTime video, and all work.

What I tried:

• I've reset PRam, SMC. Tried safe mode and recovery.
• Cleaned any dust/dirt away from connectors with dry, soft toothbrush

One of the steps says be very careful not to touch the cable connector after removing it. Could it be that I did, and this is the result? I've tried reseating it several times and I see no change. Do I need to clean it, with what?

Images:

Login page. Internal display glitched. Functioning external display (in mirror mode) above laptop.

The display connector looks clean. What's a cheap/easy way to clean it more?

⟐ Commented December 07, 2024 at 13:36 MST

I connected to a external monitor and works perfectly.

I’m not sure if it's the LCD or the iDP (eDP) cable is bad. The computer was never dropped or the screen is cracked.

⟐ Commented July 10, 2022 at 20:50 MST