⟐ Answered May 02, 2025 at 6:18 MST

M/N: G-UF13

P/N: 863247-0000

Circuit board: E-P03-M566PA7.5

I need help identifying possible causes and solutions.

1. It stopped being usable on Windows 8.1: when plugged, Windows would attempt to install its drivers (although it's plug and play) and return the balloon message of not installed properly and/or unrecognized device. Wouldn't even show up in printers and other hardware like it used to. It would flash the light for about 1 second (apparently when I pressed the vibration button to make it react).
2. Plugging it into another USB port would not change.
3. Now it does not even make Windows try to install anything and the light does not flash.
4. It seems to conflict with USB mouse and USB keyboard, making it stop working and having to restart Windows to make those peripherals function again.
5. Tested also in another computer where it used to work, in Windows 7, and there is no reaction.
6. Tested with Linux Mint to make sure the problem is not the operating system and it does not work either and it is not even detected (tried the lsusb command).
7. The cable seems fine (visually) and in the circuit board cannot notice (visually) any damage, only:
   1. some dirt;
   2. some excessive glue;
   3. some varnish-looking coating (transparent glue?) around some solder;
   4. some rust (or is it just dirt) on the vibration and analog parts.
8. I tried the official website (https://support.logi.com/hc/en-us/articl...) and there is no documentation about this old product. I asked for any offline documents they could have through chat costumer support but was left with void after the human member told me I would be transferred to my region's chat.
9. I have searched for anything I could find and there is only these pages that can be used for comparing my photos with a working and clean device (the links are from the translated pages):
   1. https://blog-goo-ne-jp.translate.goog/vi...
   2. https://www-elektroda-pl.translate.goog/...

⟐ Commented May 07, 2025 at 3:31 MST

It's unresponsive even though the computer has read it.

When you connect it to the computer, the computer makes a sound indicating that it has been read, but it doesn't work.

⟐ Answered November 21, 2025 at 13:20 MST

Why is it not working

⟐ Commented May 02, 2025 at 6:30 MST