I have replaced the toner detection sensor yet still get this error code and it states that the toner cartridges need replacing yet they are new. any help/advice would be much appreciated.

⟐ Answer accepted April 11, 2024 at 17:24 MST

Hi, I've been getting white streaks on my color copies that vary in width and tried several things.

1- cleaned the glass lens with a soft cloth.

2 - swiped a clean cloth across the fuser bristles.

3 -Reinstalled the driver.

4- purchased a new drum but the problem remains.

Suggestions?

I scanned a sheet illustrating the problem so it someone supplies a email address I'll forward the copy file. A picture is worth a thousand words. Thanks (bt97128@gmail.com)

⟐ Answer accepted April 11, 2024 at 7:42 MST