iFixit - Answers With Device "Kingston HyperX Cloud II"

Kingston HyperX Cloud II: Hyper x cloud 2 jack diagram problem

Mon, 18 Dec 2023 03:50:29 -0700

I have been using my HyperX Cloud 2 for several weeks now. However, a few days ago, the cable got stuck, bent and the tip of the 3.5mm TRRS headphone jack split in two.

I have ordered a replacement 3.5mm TRRS jack, but haven't yet figured out the correct connections to solder on the jack.

Could anyone offer help in finding these and possibly give some advice on the soldering?

Kind regards

CABLE COLOR

Mic color: Red and gold

Speaker color: GREEN, BLUE, RED AND GREEN

⟐ Answer edited December 18, 2023 at 3:50 MST

Kingston HyperX Cloud II: Can I fix the Headphone 3.5mm that only works in Certain positions

Wed, 25 Mar 2026 09:22:49 -0700

My Hyper X Cloud 2 Gaming Headset has a 3.5mm plug that only works when the cable is bent in a certain direction implying that the connection has come loose and can only make a connection in a certain direction. It is plugged into the included 7.1 surrond remote but I have confirmed this happens in multiple ports i.e my phone, computer, other phones etc. This creates a situation where 1 ear is always working and the second is flakey. To solve this I have been bending the cable a using a clip to keep it in the sweet spot as best as I can for the longest amount of time (It never holds). The "ideal spot" does change and requires a lot of playing because I guess the cable shifts around not sure.

The Fix:

The jack is covered in plastic as well as some anti-bend plastic design like layered rings, you know. The cable is also braided which could run into some interesting problems. Does anyone think it would be possible to cut open the plastic and resolder the connection to stop this from happening or not? These are just my backup since my main are RMA right now (whoops). Bottom line I don't really care if I have to cover it up with electrical tape if it works. I really want to try to repair if possible I have a good amount of electronic tools and knowledge but I am worried what I find won't be as simple as a little loose solder connection of some sort.

Thanks in advance iFixit Community you guys are the best!

⟐ Commented March 25, 2026 at 9:22 MST

Kingston HyperX Cloud II: Right ear quit working

Fri, 25 Aug 2023 09:23:12 -0700

Out of nowhere the right here stopped working so i wiggled the wire a little it gave a little sound for a couple minutes. Then just stopped completely. I couldn't find my receipt so the warranty is out of thee question. So i decided id take the thing apart and try to fix it myself. I got inside and im not sure what to do now. There are no videos on how to do it so i need some help. The wires seem to be soldered in place but im not sure if they need to be connected to something else. Here is what the wires look like now: http://imgur.com/a/AVEv1

⟐ Commented August 25, 2023 at 9:23 MST

Kingston HyperX Cloud II: Can anyone help me identify which wires go to the left, Right,Ground

Mon, 05 Apr 2021 14:39:26 -0700

For Reference : This is the Left Earpad .The Mic has the gold and red wire leading to it on the bottom right

⟐ Answered April 05, 2021 at 14:39 MST

Kingston HyperX Cloud II: Broken wire - hyper x cloud 2

Sun, 15 Jul 2018 17:20:14 -0700

Hello, the tip of my wire at the jack is broken. Is there anyway that I can fix it, or is there anywhere I can get it repaired? Thanks.

⟐ Answered July 15, 2018 at 17:20 MST

Kingston HyperX Cloud II: My ear part got taken out (not the leather cup part)

Sun, 28 Jul 2019 04:35:05 -0700

The ear piece which is connected to the metal band got disconnected from the band itself and I’m having a problem getting it back in

⟐ Commented July 28, 2019 at 4:35 MST

Kingston HyperX Cloud II: anywhere I can get a replacement left speaker?

Mon, 17 Aug 2020 09:46:02 -0700

my left speaker is blown, anywhere I can get a replacement?

⟐ Answered August 17, 2020 at 9:46 MST

Kingston HyperX Cloud II: HyperX Cloud Core, Left ear not working

Sun, 18 Oct 2020 04:30:40 -0700

The left ear on my HyperX Cloud Core stopped working, when i wiggle the wire sometimes it does return the sound for a second. I haven't noticed any problems with the wires which is why this seems weird to me. http://imgur.com/lDjHv6i here is a picture of the left ear inside.

⟐ Answer edited October 18, 2020 at 4:30 MST

Kingston HyperX Cloud II: Broken HyperX Cloud II 3.5mm TRRS audio connector. Wiring diagram?

Sat, 29 Apr 2017 05:39:06 -0700

I have been using my HyperX Cloud 2 for several weeks now. However, a few days ago, the cable got stuck, bent and the tip of the 3.5mm TRRS headphone jack split in two.

I have ordered a replacement 3.5mm TRRS jack, but haven't yet figured out the correct connections to solder on the jack.

Could anyone offer help in finding these and possibly give some advice on the soldering?

Any help is greatly appreciated!

Kind regards

Kingston HyperX Cloud II: Could someone tell me what these threads belong to?

Tue, 12 Oct 2021 14:37:07 -0700

Hello everyone, for a hyper x CLOUD 2, I currently have 4 sons which are:

1 green

1 blue

1 Red surrounded by copper

1 white surrounded by copper.

Could someone tell me what these threads belong to? Please

⟐ Commented October 12, 2021 at 14:37 MST

Kingston HyperX Cloud II: plug/jack on end of cord broke off.

Tue, 15 Oct 2019 04:19:35 -0700

it broke in my pc, but got the part out.

⟐ Answer accepted October 15, 2019 at 4:19 MST

Kingston HyperX Cloud II: How can I re attach the left speaker

Tue, 27 Aug 2019 02:15:06 -0700

My headset fell off my head and the left speaker just popped out! Everything is still plugged into the speaker its just the speaker being out of place. I can't bend it back into place because its metal. HELP MEEE

⟐ Answer edited August 27, 2019 at 2:15 MST

Kingston HyperX Cloud II: Which replacement 3.5mm jack should I buy?

Thu, 28 Mar 2019 19:45:57 -0700

My cloud stinger has the 3.5mm jack broken in half and i would like to know what replacement part is the best for this fix.

⟐ Answered March 28, 2019 at 19:45 MST

Kingston HyperX Cloud II: What cable to use as a replacement?

Thu, 03 Jan 2019 19:02:42 -0700

I’ve been reading the answers to other questions on this item and I’ve figured out what is wrong with my hyperx cloud 2 headset with a broken mic. I determined that the problem with my headset wasn’t the mic at all but the cable going from the left ear to the 3.5 mm jack. The problem is that my cable didn’t break at the jack nor did it break at the ear. Instead it seems to be shorting right at the middle where the cable has had a stubborn bend in it since it came out of the box. I’d like to replace the cable altogether but I’m having trouble sourcing a reliable replacement as most of the ctia 4 pole cables on amazon and the like a) have only 4 wires on the inside (instead of 5) and b) have a reputation for failing. Somebody posted that they had success bridging the two grounds together but I worry that that might mess with sound and or mic quality. Ideally I’d like to source a cable that has the same setup as the hyperx cables with the left, right and ground separated from mic and ground but I have no idea how to even specify that that is what I’m looking for in a google search. I contacted hyperx and they couldn’t give me any help other than to say their cable was a standard ctia. Should I instead just order a diy trss plug and a 5 or six wire cable from aliexpress and make my own cable? If so what gauge wire should I pick? Any help would be appreciated.

⟐ Commented January 03, 2019 at 19:02 MST

Kingston HyperX Cloud II: Hyperx cloud core rewire

Sun, 25 Feb 2018 15:02:48 -0700

My hyperx cloud cores cord got ripped out of the headset. Can you do repairs of this sort, rewire in the headset?

⟐ Answered February 25, 2018 at 15:02 MST

Kingston HyperX Cloud II: How do I open the the control panel of the headset

Wed, 11 Oct 2017 03:28:50 -0700

i need to open the panel that controls the sound and the microphone but how do i do that?

⟐ Answered October 11, 2017 at 3:28 MST

Kingston HyperX Cloud II: Left and center channel swapped

Fri, 05 May 2017 11:14:36 -0700

Hello, I am having a problem with my HyperX Cloud 2. I had to buy a new jack, and now I am having an issue with the sound channels. The right one is fine but the left channel is played like the center and center is played only from the left speaker. Microphone and right channel work perfectly. Any ideas?

Thank you.

⟐ Commented May 05, 2017 at 11:14 MST

Kingston HyperX Cloud II: Wiring diagram for HyperX Cloud PS4

Sat, 01 Aug 2020 16:39:40 -0700

I tried scraping off the hot glue from the broken jack and ended up cutting the wires off of the solder points. I have no idea where they are supposed to go. The colors I have are Red, Green, Blue and White(copper wrapped around it). Where does each color go on the new jack? Picture shown with numbers

⟐ Answer deleted August 01, 2020 at 16:39 MST

Kingston HyperX Cloud II: Right ear doesnt work without 7.1 turned on

Sun, 06 Jan 2019 13:42:33 -0700

Hi, before few minutes my right ear stopped working out of nowhere, it works only with 7.1 turned on on the control panel but that sounds awful for music etc. i tried using another usb connector or changing the quality of the device. Nothing works, any tips?

⟐ Comment deleted January 06, 2019 at 13:42 MST

Kingston HyperX Cloud II: Left ear not working on normal mode, but works on 7.1

Mon, 04 Jun 2018 11:14:10 -0700

Hi , i just got home and wanted to play something but i noticed left ear stopped working , when i press the 7.1 it does. but i dont like that for listening to music etc. I have a headphones holder so i am not someone that throws them on the desk everytime he goes away. The jack is not bent, everything looks as new. Any ideas what it might be?

Thank you

⟐ Commented June 04, 2018 at 11:14 MST