iFixit - Answers With Device "Kindle Paperwhite 2nd Generation"

Kindle Paperwhite 2nd Generation: Paperwhite refuses to turn on, LED blinks 4 times.

Tue, 26 Nov 2024 04:26:25 -0700

Hi, my Kindle Paperwhite suddenly stopped turning on after a full charge.

I tried resetting it (long-press power for 10, 20, 40, even up to 80 seconds) but it doesn't work.

I tried removing the battery and leaving it overnight and re-inserting. Doesn't work.

Here's the weird thing - the battery seems fine (doesn't drain overnight at 3.8V), but when it's in the device it seems to be draining quickly. The kindle isn't charging it fully even though I've left it for nearly 2 days.

When I keep the power button pressed for around 10 seconds, this happens:

https://youtu.be/VoGxAfrIzug

But nothing after.

⟐ Commented November 26, 2024 at 4:26 MST

Kindle Paperwhite 2nd Generation: Why is my screen unresponsive to touch?

Tue, 09 Jul 2019 10:35:15 -0700

My device is frequently not responding to touch, sometimes it works when i press hard on the screen.

⟐ Answered July 09, 2019 at 10:35 MST

Kindle Paperwhite 2nd Generation: kindle paperwhite 2nd generation screen frozen at battery empty

Fri, 05 Aug 2022 00:53:24 -0700

As the title the kindle is frozen at the charge battery screen. I tried charging it for more than 24 hours without any result. I also noticed that the notification light does not turn on at all the hard reset also did not do anything. Could it be the battery or the screen ?I tested the charging port and it seems to be ok.

This is how the screen looks btw.

Thanks

⟐ Commented August 05, 2022 at 0:53 MST

Kindle Paperwhite 2nd Generation: Why is my device not charging?

Sun, 31 Dec 2017 08:38:03 -0700

I tried playing with the charging cable and using different outlets but my device is still not charging

⟐ Answered December 31, 2017 at 8:38 MST

Kindle Paperwhite 2nd Generation: Wifi - connects but immediately drops connection

Thu, 25 Apr 2024 00:51:40 -0700

In settings -> wireless -> wi-fi networks -> choose my wlan and enter the password:

Kindle connects but drops the connection in about 10 seconds.

Notes:

local library OK; date & time correct; all functions appear OK except wi-fi connectivity
no error message
no error report in the router log
other devices on the same wlan have no issues
- called Amazon support
on instruction from Amazon support, did a factory reset - didn't fix the problem
tried connection to a hot-spot using my mobile phone - same result

Guess I'll have to buy a new one? Would like to troubleshoot it myself though. Any help/guidance appreciated - Steve

⟐ Answer accepted April 25, 2024 at 0:51 MST

Kindle Paperwhite 2nd Generation: After switching on my Kindle goes down

Fri, 13 Sep 2019 09:49:31 -0700

After I switch on the Kindle, the screen lits up and shows the progress bar. When the progress bar is full the device goes down. The battery is fully charged. Reseting the device doesn't help. The memory is only 5% used. Any idea what can I do?

The situation with my Kindle is not described in the Kindle Paperwhite 2nd Generation Troubleshooting.

I have tried to reset the device by pushing the start button for 20 seconds and by removing the battery for some time, but the situation remained the same. It seems to me that the operating system can not load.

When connected to PC, I can see the files and the directories. After disconnecting from PC I can see the first page of the device for a second and then it goes off. Actually I can make a video clip of my Kindle's behaviour.

I have loaded a video on youtube - https://www.youtube.com/watch?v=_1DgU5Js...

⟐ Answer deleted September 13, 2019 at 9:49 MST

Kindle Paperwhite 2nd Generation: Replacing a cracked screen.

Tue, 09 Jul 2019 10:30:51 -0700

Hi!

I am replacing the cracked screen on my Kindle Paperwhite (gen.2)

Which do I need: 'display' or ‘display assembly’part?

⟐ Answer accepted July 09, 2019 at 10:30 MST

Kindle Paperwhite 2nd Generation: Why is my battery draining quickly?

Thu, 06 Oct 2016 20:00:12 -0700

My device is draining really fast, I haven't been able to keep it on for more than a couple of hours without having to connect it to the charger.

⟐ Answer accepted October 06, 2016 at 20:00 MST

Kindle Paperwhite 2nd Generation: Kindle USB connector lose

Wed, 02 Jul 2025 12:32:06 -0700

My kindle 6th generation works fine when charged but I can’t charge it anymore because of loose contact of the USB inlet. How can I fix it?

⟐ Edited July 02, 2025 at 12:32 MST

Kindle Paperwhite 2nd Generation: Kindle unresponsive to everything

Sun, 26 Nov 2023 11:16:27 -0700

My kindle won’t turn on. The “off” screen with the book advertisement still shows, but I can’t turn it on/off, touch the screen or anything. Holding down the power button does nothing either. The orange light turns on when I plug it in but nothing else happens.

Kindle Paperwhite 2nd Generation: Kindle requires restart to turn on screen after staying idle 5-10 min.

Fri, 10 Apr 2020 03:19:45 -0700

Hi,

I have kind of a unique problem with my kindle. My kindle does not turn on after staying idle or in lock screen for 5 - 10 min. It does not respond when I push the power button to turn on the screen. However, I can only restart it by pushing the power button 7 seconds. I can continue to read after the restart but then when I leave it idle for 10 min then I cannot open the screen again. I need to restart again to open. I have already tried 2 different battery and also hard reset.

Thanks,

Kindle Paperwhite 2nd Generation: light not working ON KINDLE

Wed, 02 Oct 2019 13:20:33 -0700

what can I do to get light to work on my kindle?

⟐ Answer deleted October 02, 2019 at 13:20 MST

Kindle Paperwhite 2nd Generation: Screen will not change, stuck on one image

Thu, 02 May 2019 00:06:17 -0700

I have a kindle paperwhite, I believe it's actually the third Gen, but in the same family.

The screen is stuck with the words “upgrade and save on a new kindle device” and some girl is riding a bus staring off into space in the picture below the text

-I have tried a hard reset(both on USB power and off) : power light just blinked a few times both on and off USB power

-I have let it charge for over 5-6 hours and the light just stayed orange, even though it was recently fully charged within a few days prior - tried to hard reset again, power light blinked a few times

-I have taken out the battery and placed it back in, screen stuck still.. hard reset lead to the LED just blinking agian

-I have disconnected the entire motherboard from the screen, disconnected the battery and let the device just sit for a day, replugged everything in, same story

The screen will remain regardless of power being fed to device or if no power fed to device….

Even with all of these things done, the device has never rebooted and the screen still remains constant. I have purchased another Kindle in the time being since I have work trips coming up asap, but was wondering if anyone else has expierenced this.

Is it the battery? The motherboard? Is the internal memory corrupt?

Thanks a ton in advance!!!

Kindle Paperwhite 2nd Generation: Changed broken Display, now bootloop

Thu, 07 Feb 2019 11:22:23 -0700

I got an Kindle PW2 with broken display. I have another display and when I tried it, the Kindle is stuck in bootloop. It connects to PC and there‘s a device with no medium. When I put the pcb on the broken display, it boots straight into system. I tried another known working pcb on the spare display and it‘s also in bootloop. I can‘t figure why a display can cause this issue.

Kindle Paperwhite 2nd Generation: Jumping pages not happy

Sat, 07 Jul 2018 10:14:28 -0700

Why all of a sudden has my kindle started jumping 4 pages

Kindle Paperwhite 2nd Generation: Is it possible to completely reinstall firmware?

Sun, 03 Jun 2018 23:59:29 -0700

Kindle Paperwhite 2nd gen. History: (1) would not get past screen-saver although charged (2) would not perform factory reset (screen saver flickered momentarily) (3) software "repair" found via Google and downloaded to Kindle from PC (4) Now totally unresponsive and white "grid-lines" have appeared towards bottom of screen saver.

Q1: Were/are (1) and (2) repairable?

Q2: can I remove (3) and fix (4) by completely reinstalling the firmware?

Thanks for any practical help you can give.

Kindle Paperwhite 2nd Generation: Kindle locked during update - no change to screen

Mon, 14 Aug 2017 15:22:25 -0700

I think my Kindle paperwhite is 'bricked' - it stopped during the 'update' process. No type of rebooting 7 seconds or 40 seconds makes it work. It is not 'seen' by the PC if attached with USB. Does anyone offer a repair service for this issue (from what I've seen on youtube it needs a technical expert)

Kindle Paperwhite 2nd Generation: The touchscreen is not responding.

Sat, 15 Jul 2017 10:25:37 -0700

Tried rebooting by holding on to power switch for few seconds, after getting display box asking to restart, screen does not respond after touching it. Allowed battery to completely drain. Post which put the Kindly on charging, after initial charge the screen responded. But once it was fully charged stopped responding as before.