⟐ Edited April 03, 2024 at 15:17 MST

⟐ Answered September 20, 2025 at 18:36 MST

I've had my Amazon Fire HD 10 plus (11th Gen) Tablet for a while, i don't quite remember when i bought it, and alongside that got a keyboard case, i was going to use this for fun, watching movies, playing the occasional game, and more.

the events are described to the best of my ability, forgive the steady march of time and its effect of warping memories.

I'm now well outside the return window, i had sent my initial tablet back after experiencing this, they got my old one and sent me a refurbished one, and it experienced the same issues.. again.

to give a description of the issue in more detail: the tablet when in use, (unsure of what triggers this) the screen goes black, and immediately the color and brightness fades back in, the touch screen digitizer seems to also blank out of detecting and assumes my finger is still holding the direction it was in, ( used Minecraft as a example, see attached video), the tablet is on a wooden flat surface, with even footing, and securely in place, and is plugged in via a usbc charger.

against my better judgment, i kept it because i didn't want to go thru the process of another return, this seems to be a unique issue that hasn't been discussed anywhere assumed by me, upon considerable effort on my part researching this before asking my question.

the video in question was shortened for the sake of size, as well as time.

⟐ Commented August 12, 2025 at 4:05 MST

⟐ Answered December 27, 2024 at 0:21 MST

⟐ Answered May 04, 2024 at 16:25 MST

⟐ Answer edited February 12, 2023 at 14:34 MST

Now the screen display divided into 2 parts

One part is partially showing while the other part is blank

And the torch is not responding

I'm wondering if there is a possibility they could have done this on purpose by disconnecting something?

I looked extremely carefully and saw no evidence of scratches which there should have been if they dropped it hard enough to make it go black screen. And the box did not have any crinkles in it which should have been the case if the delivery person dropped it. If anyone can give me any info please email larryskithandkin@gmail.com. I would like to fix it cheaply myself or pay someone very cheaply and donate it to a family with kids without money. THANKS.