iFixit - Answers With Device "HyperX Gaming Headset"

Kingston HyperX Cloud II: Can I fix the Headphone 3.5mm that only works in Certain positions

Wed, 25 Mar 2026 09:22:49 -0700

My Hyper X Cloud 2 Gaming Headset has a 3.5mm plug that only works when the cable is bent in a certain direction implying that the connection has come loose and can only make a connection in a certain direction. It is plugged into the included 7.1 surrond remote but I have confirmed this happens in multiple ports i.e my phone, computer, other phones etc. This creates a situation where 1 ear is always working and the second is flakey. To solve this I have been bending the cable a using a clip to keep it in the sweet spot as best as I can for the longest amount of time (It never holds). The "ideal spot" does change and requires a lot of playing because I guess the cable shifts around not sure.

The Fix:

The jack is covered in plastic as well as some anti-bend plastic design like layered rings, you know. The cable is also braided which could run into some interesting problems. Does anyone think it would be possible to cut open the plastic and resolder the connection to stop this from happening or not? These are just my backup since my main are RMA right now (whoops). Bottom line I don't really care if I have to cover it up with electrical tape if it works. I really want to try to repair if possible I have a good amount of electronic tools and knowledge but I am worried what I find won't be as simple as a little loose solder connection of some sort.

Thanks in advance iFixit Community you guys are the best!

⟐ Commented March 25, 2026 at 9:22 MST

HyperX Cloud III: Why does the right side of my headphones keep turning off?

Mon, 16 Mar 2026 17:58:16 -0700

Why does the right side of my headphones keep turning off? Randomly turns back on when i fiddle with it

Cloud orbit s: HyperX Cloud Orbit S Broken Connection

Sat, 13 Dec 2025 10:36:53 -0700

The connection between the R earpad and the headband is broken. Since it is out of warranty, the HyperX support team won't have it fixed. However, when I ask if I can purchase a replacement for that part, they told me they won't sell any of the replacement parts. What should I do now to fix my headphone?

⟐ Commented December 13, 2025 at 10:36 MST

Kingston HyperX Cloud II: For gaming left hear from right and right side from left.

Sat, 08 Nov 2025 13:14:21 -0700

Well, I have to tell you that I have Kingston's HyperX Cloud II and among them I have to say that the headphones I have are fine. The sound etc. are all fine for me, but the problem arises when I am playing a game. The sound on the left side comes from the right side of the footstep and the sound on the right side comes from the left side.Tell me the solution to this problem so that I can fix it myself. Thank you.

⟐ Commented November 08, 2025 at 13:14 MST

Kingston HyperX Cloud II: How to fix the volume wheel and buttons (Cloud ii Wireless)?

Sat, 16 Aug 2025 11:30:27 -0700

Currently my headset’s volume wheel still spins but does not register volume adjustments correctly: trying to turn volume down makes volume fluctuate and rise slowly instead and turning volume up is not a smooth action (not the hardware, but software). My headset’s power button is very “creaky” and does not feel like it will last. The former is not a serious issue since I have media keys but disappointing nonetheless and the later concern is something I feel will break down the road making the headset useless.

⟐ Answered August 16, 2025 at 11:30 MST

Kingston HyperX Cloud II: Old/New Cables dont fit

Fri, 07 Mar 2025 11:44:37 -0700

Hi guys my headphones cord is broken. I bought a new 4 pole cable for cable replacement. But when i cut new cable for soldering to board i saw just 3+1 silver cable. Original cable got 5 cable. How can i fix it? Old cable and new cable are here:

⟐ Edited by author March 07, 2025 at 11:44 MST

Cloud orbit s: Really screwed the pooch here...

Sun, 09 Feb 2025 19:20:40 -0700

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Long story short, one ear cup became…detatched…from the headphone wiring (and also the pads on the PCB) before note was taken of original placement. Now if the pads on the pcbs were the same we wouldnt be having this conversation. The original wires(from top to bottom of yellow PCB) are red/blue/white/red-gold/green.

There are no inner wires in any of them, just the cloth strings for strength. The markings on the pads (blue pcb) read(from top to bottom:): Batt/TS/GND/speaker-/speaker+.

Yellow pcb reads Batt/what im pretty sure reads 'mic'/GND/

Amp_r_n/amp_r_p

Now intitially i soldered it together as shown here

But it left a horrible buzz in the left ear and no mic. Any

⟐ Commented February 09, 2025 at 19:20 MST

Kingston HyperX Cloud II: My mic does not work well I have to get it realy near my mouth

Fri, 10 Jan 2025 13:20:12 -0700

So my headphone is working very well but the mic is realy bad i have to put it up my mouth just for it to work properly

⟐ Commented January 10, 2025 at 13:20 MST

Kingston HyperX Cloud II: Right Ear Very low on my PC "only"

Tue, 31 Dec 2024 10:33:47 -0700

Electricity went off & then came back, after that when I tried to complete my work I found out the right ear cup wasn't making any sound "when I tested it it's just very low" I thought it was dead then I unplugged it and try on the phone with the 3.5 mm jack and it's just fine, I also tried it with the USB plug on another PC and it worked, just on PC the right ear is super low like it's dead, I tested all my USB ports and they're working fine, what could be the problem ?

Kingston HyperX Cloud II: What is the pinout for the provided headset microphone?

Thu, 23 May 2024 22:16:07 -0700

As the title asks, i am working on connecting the microphone to a dedicated wire for a project.

⟐ Answered May 23, 2024 at 22:16 MST

Kingston HyperX Cloud II: How to open the sound card

Thu, 18 Apr 2024 06:00:03 -0700

My female 3.5mm jack on the sound card control panel of the headphones seems to be busted and I need to open it to fix it but am unaware of where the pins holding the lid are located, since i want to avoid breaking them. I cannot find any information on it on the web.

Kingston HyperX Cloud II: How to remove end of microphone jack

Fri, 05 Apr 2024 19:33:09 -0700

I applied too much sideways pressure to my mic jack when I was putting it into headset so the end snapped off. I am not sure how to remove it.

⟐ Answered April 05, 2024 at 19:33 MST

Kingston HyperX Cloud II: Hyper x cloud 2 jack diagram problem

Mon, 18 Dec 2023 03:50:29 -0700

I have been using my HyperX Cloud 2 for several weeks now. However, a few days ago, the cable got stuck, bent and the tip of the 3.5mm TRRS headphone jack split in two.

I have ordered a replacement 3.5mm TRRS jack, but haven't yet figured out the correct connections to solder on the jack.

Could anyone offer help in finding these and possibly give some advice on the soldering?

Kind regards

CABLE COLOR

Mic color: Red and gold

Speaker color: GREEN, BLUE, RED AND GREEN

⟐ Answer edited December 18, 2023 at 3:50 MST

Kingston HyperX Cloud II: I am missing a screw in the headphone bracket?

Mon, 04 Dec 2023 19:29:34 -0700

I am missing a screw in the headphone bracket. What size screw do i need? can i get it from a regular hardware store?

Kingston HyperX Cloud II: Cloud core headphone Left ear stopped working

Tue, 26 Sep 2023 14:46:55 -0700

my hyper x cloud core left ear stopped working how to fix?

Kingston HyperX Cloud II: Right ear quit working

Fri, 25 Aug 2023 09:23:12 -0700

Out of nowhere the right here stopped working so i wiggled the wire a little it gave a little sound for a couple minutes. Then just stopped completely. I couldn't find my receipt so the warranty is out of thee question. So i decided id take the thing apart and try to fix it myself. I got inside and im not sure what to do now. There are no videos on how to do it so i need some help. The wires seem to be soldered in place but im not sure if they need to be connected to something else. Here is what the wires look like now: http://imgur.com/a/AVEv1

⟐ Commented August 25, 2023 at 9:23 MST

HyperX Cloud Alpha: Sound in 1 ear is muffled.

Sat, 08 Jul 2023 07:54:19 -0700

Sound from the ear cup where the printplate is located is muffled when tapping the earcup the sound briefly returns. upon inspection of the connections and all the components of the print plate I see nothing lose/damaged. What could be the cause ?

⟐ Answered July 08, 2023 at 7:54 MST

hyperx cloud revolver s: Right side stopped working.

Thu, 25 May 2023 10:59:14 -0700

On the first days of the right side failing it would fail for some time and when I Shaked it, it would go back to working. But now it doesn't work at all on the right side. Help please.

Hyper X Cloud Mix: A PCB Component Fell Out upon Modification

Wed, 15 Feb 2023 19:27:47 -0700

Can someone help me on what component fell off?I attached the original image of the opened HyperX Cloud MIX before the accidental removal and the edited image, encircled part which is the component that fell off.

⟐ Commented February 15, 2023 at 19:27 MST

HyperX Cloud Alpha: Microphone doesn't pick up any sound

Sat, 10 Dec 2022 13:18:51 -0700

I bought a second hand pair of Hyperx Cloud Alpha headphones. First thing that I observed was, the microphone wasn't picking any sound.

I tried different types of solutions online but with no result.

I plugged the microphone directly into the microphone jack and it worked. After that I verified if the microphone line on the cable was continuous, it was.

In the end I took apart the headphones and found this:

There wasn't any resistor where it's showing on the board, the question is, does someone know the value of that resistor?

Or if a dirrect connection will work without affecting the microphone/headphones.

Edit:

These are the photos for the pcb backside:

⟐ Commented December 10, 2022 at 13:18 MST