iFixit - Answers With Device "HP envy touchsmart"

HP envy touchsmart: Perplexing, persistant pointer problem

Tue, 06 Aug 2024 19:53:03 -0700

Sorry. I just had to go for the alliteration in the title! Anyways, I've got an HP ENVY Touchsmart 27 from a friend right now, which is a humongous all in one machine. When my friend brought it to me, it had two problems: It was very slow, because of an HDD, and the mouse had this funny habit of jumping all over the place, and a strange attraction to the bottom right hand corner of the screen. So I bought an SSD, and cloned his old drive to it, solving the speed problem, but the mouse problem was rather intermittent. I figured it just had something to do with radio interference with the included wireless mouse, so I ordered a corded mouse, thinking that would solve the problem. However, after I sent it back to him, he kept telling me the problem was just getting worse to the point where even entering the password became impossible because the errant mouse kept clicking that corner. The internal keyboard and mouse are paired to the computer with a USB dongle like most wireless peripherals, but to preserve aesthetics, HP decided to put this dongle in a hidden internal USB port. We removed the dongle and switched to a 100% wired setup, and the problem persisted. I told him to bring it back to me, thinking I could try changing a few settings, and if that didn't work, assume it was a classic case of Windows getting all borked up, back up his data, through a Linux USB if necessary, and start from a fresh copy. This morning I tinkered around with it a little, but I couldn't get anything to work in Windows. Fed up, I found my trusty Ubuntu USB stick, booted the machine from that, and prepared myself for problem-free bliss. Or not. Once it booted, I was bamboozled to find the mouse jumping around, especially to that bottom right-hand corner, just like in Windows. Does this mean it's a hardware problem? If so, what would need to be replaced if the problem persisted with two separate mice in Windows? I'm completely at my wit's end here, so any help would be greatly appreciated.

Thank you!

⟐ Answer accepted August 06, 2024 at 19:53 MST

HP envy touchsmart: My laptop is making very loud sound when I start it

Thu, 12 Jun 2025 12:59:02 -0700

so can anyone help find it out

⟐ Answered June 12, 2025 at 12:59 MST

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⟐ Commented September 13, 2025 at 18:42 MST

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Sat, 17 May 2025 12:12:25 -0700

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⟐ Commented May 17, 2025 at 12:12 MST