iFixit - Answers With Device "HP ZBook"

HP HP ZBook 15 G3: How to install fingerprint driver?

Sun, 23 Apr 2023 12:12:44 -0700

my fingerprint on laptop is not working , when i go to the sitting it says Windows hello can not identify any fingerprint sensor ..

⟐ Answered April 23, 2023 at 12:12 MST

HP ZBook 17 G3: Caps Lock button blinking 5 times and black screen

Mon, 24 Jul 2023 03:45:48 -0700

The caps lock buttons blinks 5 times and does not boot. While the caps lock button is blinking the fans are very load and the screen stays black.

Note: the laptop does boot sometimes, if I don't try to power it on for maybe an hour it will boot. When it boots after maybe two minutes I get a blue screen: DPC WATCHDOG VIOLATION. I also can get into BIOS.

I await your responses, I will clarify whatever questions you may have, friends.

⟐ Commented July 24, 2023 at 3:45 MST

HP ZBook 15: Why won't my computer connect to the Wi-Fi?

Fri, 01 May 2020 14:41:27 -0700

I need to access the internet but my laptop just won't connect to it. The wi-fi is working on my phone but not my computer. What is wrong with my computer?

⟐ Answer edited May 01, 2020 at 14:41 MST

HP ZBook 17 G2: BIOS password on HP ZBook 17 G2

Fri, 23 Jun 2023 06:26:10 -0700

I have a BIOS password on my HP Zbook 17 G2, which I do not know the password for. Any ideas? It will not let me boot into a DVD or USB, and as such I cannot do a fresh install of Windows 10. I also cannot do dual booting either.

Any ideas on how to get this rectified would be appreciated as these laptops are not cheap, and having a BIOS password is not ideal!

Thanks everyone for your suggestions so far! :) I no longer have this HP Zbook G2, but hopefully these steps will go some way to helping other people that have this issue!

@ruggb - HP’s BIOS passwords are stored in non volatile memory that isn’t cleared once you’ve reset the BIOS battery (yes I did check this). HP themselves are useless and no longer supply the files required to reset the BIOS. They recommend an entire new motherboard, which obviously isn’t going to happen.

Now if you have the correct tools for the job, you can use a hot air/reflow station to remove the BIOS chips from the motherboard, and use a programmer to re-program the BIOS, but I don’t have the equipment to do this at present.

@sunflowerthomas removing the CMOS battery didn’t work for me. I tried that, to no avail.

Guy Fawkes - I would have tried this if I still had the laptop. Unfortunately I don’t have the laptop anymore, and I would alos have to load two operating systems onto the machine (windows 7 & 10). Having a M.2 adapter definitely helps (but I didn’t have one when I had the laptop). It might work - I’ll bear this in mind if I ever come across a BIOS locked laptop in the future. (The laptop still booted, but I couldn’t change the boot order, or boot off any external device.)

⟐ Commented June 23, 2023 at 6:26 MST

HP ZBook 15: Why does my laptop overheat so quickly?

Wed, 08 Apr 2020 01:49:38 -0700

After using my laptop for about 45 minutes it gets extremely hot and I have to shut it down for at least an hour to let it cool off again before I can continue using it. Why is it doing this?

⟐ Answered April 08, 2020 at 1:49 MST

HP ZBook Studio G4: How can I make this laptop compatible with Windows 11?

Fri, 19 Sep 2025 19:42:16 -0700

Unfortunately, this laptop is not compatible with Windows 11 because of the processor:

Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz

I would like to change some hardware to continue using Windows even after Windows 10's support ends. Is this possible? What do I need?

Thanks!

⟐ Answer edited September 19, 2025 at 19:42 MST

HP ZBook 15: ZBook only charges the battery when it is switched off

Mon, 05 Oct 2020 05:48:01 -0700

Hello, my ZBook only charges the battery when it is switched off. As soon as Windows (or Linux) starts, the loading process stops. The light on the charging socket lights up. Bios has been updated. Battery and power supply driver removed and reinstalled. Power supply was exchanged. The device won't start without a battery (is that normal with the ZBook?) Would swap the charging socket next. Does anyone have any other idea?

⟐ Answer edited October 05, 2020 at 5:48 MST

HP ZBook 14: Why does my laptop won't turn on?

Fri, 12 Dec 2025 09:33:51 -0700

I have spilled water on my laptop after closing it. after I wiped the laptop I turned it on but after that my laptop started to recover or reboot Idk so then my laptop was normal and I shut down the laptop and kept it in my bag in the morning when I switched on the power button it won’t turn even after several times. By the way I have a HP

⟐ Commented December 12, 2025 at 9:33 MST

HP ZBook: Keyboard needs to be replaced

Sun, 04 May 2025 12:25:51 -0700

Hello,

I have a HP ZBook Power G8 laptop (33D89AV), with keyboard problems, out of warranty. I plan to replace the keyboard myslef, found a lot of sites where you can order replacement parts.

However, I have a few questions, which I need to clarify before pulling the trigger.

How can I figure out the exact part number of my keyboard? I found quite a few replacement parts, which look identical to me, but their part numbers are different: M26110-001, M26111-001, M26112-001, M26113-001. Maybe there are even more... What is the difference between them? Which one I need?
I assume there is no real (hardware) difference between keyboard layouts. I assume the difference is only the printed letters on the keys, and I can replace my current CH-DE keyboard with an EN-US for example, right?

Thanks a lot in advance for your help.

⟐ Commented May 04, 2025 at 12:25 MST

HP ZBook Firefly 15 G8: Replacing Keyboard, how to remove kb top cover? Firefly G7

Tue, 04 Feb 2025 06:23:08 -0700

Hi all, I actually have the FF G7 first off but that's not an option.. I am trying to replace the keyboard, but there is a metal top cover that seems to be attached to the body of the laptop. Anyone know how to get this off?

Thanks!

⟐ Answered February 04, 2025 at 6:23 MST

HP ZBook 14: Battery not charging it is 0,%

Sun, 22 Oct 2023 19:16:32 -0700

HP zbook 6050a2559101-mb-a03 battery not charging 0% solution

⟐ Answered October 22, 2023 at 19:16 MST

HP ZBook 15 G4: How do I instal a new SSD with a heatsink in my laptop

Sun, 13 Aug 2023 07:29:45 -0700

I bought a new SSD, but I don't want to just install only the SSD. I'll like to install it together with a heatsink for the SSD. Is this possible for my laptop? Is there enough space in my laptop to install the SSD with a heatsink?

If the answer is yes:

a). How do I go about this?

b). What is the best heatsink you'll recommend for the job?

If the answer is no, any ideas on how to keep the SSD running cool and not overheat?

Also, what is the best thermal paste you will recommend for my laptop processor and Graphics card?

The laptop is HP ZBook 15 G4 Mobile Workstation

⟐ Answer edited August 13, 2023 at 7:29 MST

HP ZBook 15: Phillips 2.0 × 2.5 screwdriver, which ifixit kit has it

Tue, 13 Sep 2022 16:58:33 -0700

Hi, I don't understand what Phillips 2.0 × 2.5 means besides it's a Phillips screwdriver. I am trying to remove the ram from a HP zBook 15 fury. Thank you!

⟐ Commented September 13, 2022 at 16:58 MST

HP HP ZBook 15 G3: My laptop turned off when I plugged in charger, now not working

Sun, 26 May 2024 03:42:38 -0700

I plugged in charger, laptop shut down, then i plug out charger, on the laptop its working but not charging, then i turned off it, after one day i try to turn on but it was not working,

Tell me any solution

Thanks

HP ZBook 15: Ssd drive not recognized

Mon, 13 Jul 2020 17:20:27 -0700

Installed a ssd drive in the cd drive but its not reading the drive.

⟐ Commented July 13, 2020 at 17:20 MST

HP ZBook Fury 15 G8: How to activate keyboard backlight

Wed, 11 Mar 2026 05:22:26 -0700

my keyboard backlight is always off, how do i permanently activate it

⟐ Answered March 11, 2026 at 5:22 MST

HP ZBook Fury 15 G8: Install new RAM problem

Fri, 12 Dec 2025 18:57:27 -0700

⟐ Commented December 12, 2025 at 18:57 MST

HP zBook 15u G3: How to install ram in it

Thu, 18 Apr 2024 09:56:22 -0700

i want to install more ram and want to know which maximum powerfull ram i can install in it

⟐ Answered April 18, 2024 at 9:56 MST

HP ZBook STUDIO G5: How replace screen of this computer?

Thu, 12 Aug 2021 06:35:01 -0700

Where I could buy a new screen for this computer as my screen is broken. Its a UHD screen no Touch for HP Zbook Studio G5.

⟐ Answered August 12, 2021 at 6:35 MST

HP ZBook Studio G3: keyboard typing wrong letters

Thu, 18 May 2017 04:43:38 -0700

My keyboard is typing incorrect letters in some cases. Also the trackpad is not working. However in Windows 7 device manager, there are no errors being shown. I did open the laptop to change to a M.2 drive. I may have hit something by accident. Perhaps a ribbon or cable is out. I looked at the maintenance and service guide for answers. They suggest that a keyboard flex cable may have come loose or is not lined up properly. There is no good picture of this in the service guide. Can someone help me? Is there something else that could be wrong? I played with the shift, ctrl, alt, etc. keys and that made no difference.

⟐ Answer accepted May 18, 2017 at 4:43 MST