My rear camera glassy shield has been broken, and I want to change this shield

I contacted HP support and they asked for 400$, to replace the phone entirely, actually they said because of IP67 standard, we can not replace the shield, and we will replace your phone

I canot afford that, and yet I want to fix the rear camera shield, what should I do?

⟐ Answer edited April 04, 2026 at 7:02 MST

• Maintenance and Service Guide
• Replacement Demo Video

All appears straightforward enough, and it has been done before (by a chain store) on a device I have (screen removal is also required in order to replace the battery), but now when doing this battery replacement myself something is happening when I reassemble the device that causes the screen to (apparently permanently) stop working.

I am not new to working with electronics, and replacement screens work when attached loosely and test booting, but once the device is fully reassembled, the display is dead and no longer works.

The device is otherwise still fully functional, as it works as expected when connected to an external monitor. I now have three dead displays. Everything appears to align with the video and service guide, so I wouldn’t think anything shorted out.

• There is a small section on the that is not covered/insulated by tape, but it came this way and seems to be fairly standard across these displays (c.f. top red ellipse in image).
• Is there something that happens or gets loosened with the cable that is attached to the back of the display (c.f. yellow circle in image)?

I’m normally not hesitant to work with electronics, but I’m afraid to try much more with these at the moment because I have no idea what is causing them to fail, and displays aren’t exactly a cheap part.

Any assistance would be greatly appreciated

Thanks

⟐ Answer accepted July 28, 2019 at 12:42 MST

So apparently HP isn't yet selling any sort of damage protection plan OR replacement screen. Day three of owning the HP Elite X3, it slid off my lap to the dirt and the supposedly "shatter resistant" screen shattered into a thousand shards. I think this should be considered a product defect and they should repair it for me, but they want to replace it for half the original cost. Is there ANY way I can just get the glass replaced? This gizmo is so new, I can't find a local who will do it.

⟐ Commented May 02, 2019 at 8:24 MST

⟐ Answered April 22, 2019 at 19:53 MST

⟐ Commented February 27, 2019 at 10:45 MST

⟐ Answer accepted December 18, 2018 at 5:09 MST

All good, just a crack in the end cap. It needs to be replaced!!!

Part description: End cap, chrome.

Spare part number is: 903689-001

Where would I find one that I may order online?.

My area’s hp distributer can’t help.

I’d really appreciate your support.

⟐ Answer accepted November 02, 2018 at 17:51 MST

⟐ Answered May 06, 2018 at 20:21 MST

Is it a setting?

⟐ Commented November 23, 2016 at 21:45 MST