iFixit - Answers With Device "HP Printer"

HP Photosmart Premium e-All-in-One C310a: Paper feed rollers have stopped feeding paper?

Mon, 15 Dec 2025 10:47:54 -0700

The printer will print fine with one page at a time manual feed. The feed rollers drop down on the paper but will not turn when it touches the paper. Have looked for answers all through HP support and have only found that HP doesn't do anything about fixing this problem. Has anybody taken one of these apart yet to see how they can be repaired? Any good ideas about how to start?

⟐ Answered December 15, 2025 at 10:47 MST

hp Officejet Pro 8600 Plus: "There is a problem with the printer or ink system"

Sun, 28 Dec 2025 11:49:17 -0700

"Turn off, then on. If problem persists, contact HP.

I have unplugged the machine, removed the ink carrage and cartriges, does not help.

Any suggestions?

Dave

⟐ Commented December 28, 2025 at 11:49 MST

HP Officejet: How do I fix a printer head

Thu, 24 Nov 2022 10:44:41 -0700

my printer won't print. it says the printer head is broken. It is the kind that does not come out. can you tell me how if I'm able to fix this or do I need to buy a new printer? I just bought this a few months ago it's basically a new printer. I need help please help me!! :)

hp officejet pro 6830

⟐ Commented November 24, 2022 at 10:44 MST

HP Deskjet 842C: Printer cartridges stuck, wont move back to print location

Mon, 30 Oct 2023 15:58:20 -0700

Would love to ad a picture. When you install new printer cartridges they move to the right and then back to print mode when you close the lid. "They" are not moving back to print and "stuck" on the right hand side.

I love this printer and agree with the description you posted. I have extra ink cartridges so would love to fix the printer and keep using until my ink drys up!

⟐ Commented October 30, 2023 at 15:58 MST

HP Printer: Why are the copy/scan functions not working?

Thu, 22 Jan 2026 02:43:00 -0700

my HP Envy 5530 printer will print from computer but if I try to make copies or scan, the screen says " now copying" but doesn't do anything

⟐ Answered January 22, 2026 at 2:43 MST

HP Officejet 4500 Wireless: Why does my printer not recognize a new print cartridge?

Wed, 03 Dec 2025 23:14:35 -0700

The printer continually tells me my HP 901 color cartridge is empty -- even after I have just replaced it -- and refuses to print in color. The black cartridge gives it no trouble. Is it possible that the contacts for the color cartridge are fouled or damaged in some way?

⟐ Answered December 03, 2025 at 23:14 MST

HP Officejet 6600: Problem with Printhead so Printer is not working...

Thu, 11 Jun 2020 04:52:13 -0700

I bought this HP Officejet Pro 6830 e All-in One series in March 2015 and it worked very well...got new ink worked for awhile.....I do have kittens and they were jumping on it...I know the printer is sensitive....could they have caused this problem??? Now it will NOT PRINT....but says: "Problem with Printhead"???? What can be done???

⟐ Answer edited June 11, 2020 at 4:52 MST

HP Photosmart 5520: Why is it printing so small? Can't read the documents.

Sun, 08 Mar 2026 20:09:38 -0700

When I print a document it comes out extremely small. What needs to be adjusted

⟐ Answered March 08, 2026 at 20:09 MST

HP Photosmart Premium Fax C309a: Printer not picking up paper to feed

Tue, 28 Jun 2022 08:48:24 -0700

The printer will not pick up the paper to feed it into the printer. It displays the load paper into main tray message even though there is plenty of paper. It seems like it could be a paper sensor issue.

⟐ Commented June 28, 2022 at 8:48 MST

HP Officejet 6500: How to replace the paper feed rollers

Sun, 14 Jul 2024 07:58:54 -0700

I have watched the video on cleaning the roller pick up and these tips did not work. As per the instructions I need to replace the rollers. I have searched the net to find the parts. Can someone help?

⟐ Answer accepted July 14, 2024 at 7:58 MST

HP PSC 2410 Photosmart All In One Printer: once turned on, my photosmarts starts clicking and won't operate!

Thu, 08 Nov 2018 20:17:45 -0700

Once i turn on my photosmart, it starts clicking and won't operate!

⟐ Answered November 08, 2018 at 20:17 MST

HP Photosmart 5520: Printer stop printing black

Fri, 12 Nov 2021 01:21:41 -0700

My printer stop printing black

⟐ Answered November 12, 2021 at 1:21 MST

HP PSC 2410 Photosmart All In One Printer: error code remove and check print cartridges

Sat, 26 Jun 2021 09:42:25 -0700

error code remove and check print cartridges appearing on screen i have replaced cartridges nothing seems to be broken but error code remove and check print cartridges wont go away, what do i do next?

⟐ Commented June 26, 2021 at 9:42 MST

HP Photosmart c4780: How to replace a broken scanner glass?

Sun, 31 Mar 2024 10:28:53 -0700

A picture frame fell on top of the printer and cracked the scanner glass, scanner not working. Is there a replacement glass and how do i replace it?

⟐ Answer accepted March 31, 2024 at 10:28 MST

HP Printer: Why will printer not turn on?

Wed, 23 Nov 2022 00:07:39 -0700

Power of correct voltage is being provided at printer power input terminal. Printer on/off button has no effect. Printer appears "dead". HP Customer Service FAQ not helpful for this problem.

⟐ Answered November 23, 2022 at 0:07 MST

HP Photosmart: Photosmart 7510e - Paper not feeding automatically, Will feed Manually

Tue, 18 Mar 2025 23:18:30 -0700

With paper in the printer "No Paper Error" keeps coming up. When the printer status page it printed the feed rollers move down to the paper however they do not roll or move at all to pull the paper through the printer. All of the additional rollers after the feed rollers are working properly because when you push just one sheet of paper through the feed rollers the second rollers will grab the paper and pull through the duplexer rollers.

I am looking for a guide to the teardown process to get to the feed rollers to see if a gear is broken.

Thank you for any help.

⟐ Answered March 18, 2025 at 23:18 MST

HP Deskjet 3050A: Instructions for dismantling the printer.

Wed, 11 Nov 2020 00:14:01 -0700

Need help or instruction for dismantling the printer. He fell into a small object, and does not feed paper.Stef

⟐ Answer deleted November 11, 2020 at 0:14 MST

HP Officejet 6500: How to fix Cartridge jam

Sun, 14 Jul 2024 07:58:45 -0700

Says cartridge jam? Ink cannot move

⟐ Answer accepted July 14, 2024 at 7:58 MST

HP Officejet 4620: Why is it not printing with a new black HP ink cartridge?

Sun, 10 Sep 2023 08:23:06 -0700

I installed a new HP 564 black ink cartridge, and nothing black printed. I ran the "clean print head" program, and the colors print brilliantly, but still no black. I put in a second new cartridge, still nothing, It printed fine yesterday, albeit a little dim.

⟐ Answered September 10, 2023 at 8:23 MST

HP Officejet Pro 8620: Printhead appears to be missing not detected or incorrectly installed

Wed, 01 Apr 2026 05:39:24 -0700

I’ve read through most of the other threads on the internet about this problem, but I’m still creating this one both for documentation purposes, and in case someone has a solution that I’ve not thought of! Text in bold are considered important for the troubleshooting.

I bought the HP OfficeJet Pro 8620 printer in 2015 and up until december 2019 it has worked perfectly. One day out of the blue, I recieved this error message: “The printhead appears to be missing, not detected, or incorrectly installed. Error code 0xc19a0023" . I reseated the printhead one time and the printer worked until next day, when the same error appeared. I followed HP’s troubleshooting steps 1. reset printer 2. reseat printhead 3 times 3. updating firmware, but no luck. I’ve disassembled the printhead and cleaned the contacts on PC board. I ordered this cleaning solution and cleaned the printhead, both soaking in the solution for some time and pushing the solution through. No luck. I then went on to buy this new print head from eBay, but the new one instantly gave the same error message.

Then I continued to troubleshoot some more. Since the new printhead failed I thought maybe the problem is in the printhead carriage inside the printer. I disassembled it and cleaned the contacts on the PC board. (This one is also possible to buy on aliexpress , but I’ve not done it). Everything looks ok. All the pins are undamaged. I’ve reset the CMOS battery on the main board, disconnected all cables and checked the cables specificly for the printhead carriage. I don’t have the equipment or knowledge to test if the cables actually work, but everything looks ok. Still getting the error message.

One last thing that I came by today on this page is that it might be the unoriginal ink that I installed for the first time last time I replaced my cartridges (about 3 months ago, I switched the last color from original HP to unoriginal). Could it really be the problem? Is it still worth a try to buy new original HP cartridges and will it even fix the problem? Or is the damage done already and not reversable? I’m a bit hesitant to invest more on this printer since I already blew up 72 EUR for the printhead…. Returning the printhead to China from where I live costs almost 40 EUR so it’s not worth the refund.

EDIT: I found an official statement from HP about a new firmware update removing Dynamic Security Feature which makes the printer fail when unoriginal ink is installed. However they explicitly say it’s only connected to a cartridge error message. Other error messages are not related. So in theory I’ve already solved this issue, when I updated my printer to the newest firmware early in the troubleshooting process. Both printheads give the same error message. This decreses my belief in buying new original ink to fix the problem…

EDIT 2: I found the old original HP empty cartridges I had before and installed them just to see if it would remove the error, but it didn’t. So now I don’t have to waste money on buying new ink at least…

Or am I missing something else? Thanks for helping out!

⟐ Commented April 01, 2026 at 5:39 MST