iFixit - Answers With Device "HP Officejet"

hp Officejet Pro 8600 Plus: "There is a problem with the printer or ink system"

Sun, 28 Dec 2025 11:49:17 -0700

"Turn off, then on. If problem persists, contact HP.

I have unplugged the machine, removed the ink carrage and cartriges, does not help.

Any suggestions?

Dave

⟐ Commented December 28, 2025 at 11:49 MST

HP Officejet: How do I fix a printer head

Thu, 24 Nov 2022 10:44:41 -0700

my printer won't print. it says the printer head is broken. It is the kind that does not come out. can you tell me how if I'm able to fix this or do I need to buy a new printer? I just bought this a few months ago it's basically a new printer. I need help please help me!! :)

hp officejet pro 6830

⟐ Commented November 24, 2022 at 10:44 MST

HP Officejet 4500 Wireless: Why does my printer not recognize a new print cartridge?

Wed, 03 Dec 2025 23:14:35 -0700

The printer continually tells me my HP 901 color cartridge is empty -- even after I have just replaced it -- and refuses to print in color. The black cartridge gives it no trouble. Is it possible that the contacts for the color cartridge are fouled or damaged in some way?

⟐ Answered December 03, 2025 at 23:14 MST

HP Officejet 6600: Problem with Printhead so Printer is not working...

Thu, 11 Jun 2020 04:52:13 -0700

I bought this HP Officejet Pro 6830 e All-in One series in March 2015 and it worked very well...got new ink worked for awhile.....I do have kittens and they were jumping on it...I know the printer is sensitive....could they have caused this problem??? Now it will NOT PRINT....but says: "Problem with Printhead"???? What can be done???

⟐ Answer edited June 11, 2020 at 4:52 MST

HP Officejet 6500: How to replace the paper feed rollers

Sun, 14 Jul 2024 07:58:54 -0700

I have watched the video on cleaning the roller pick up and these tips did not work. As per the instructions I need to replace the rollers. I have searched the net to find the parts. Can someone help?

⟐ Answer accepted July 14, 2024 at 7:58 MST

HP Officejet 6500: How to fix Cartridge jam

Sun, 14 Jul 2024 07:58:45 -0700

Says cartridge jam? Ink cannot move

⟐ Answer accepted July 14, 2024 at 7:58 MST

HP Officejet 4620: Why is it not printing with a new black HP ink cartridge?

Sun, 10 Sep 2023 08:23:06 -0700

I installed a new HP 564 black ink cartridge, and nothing black printed. I ran the "clean print head" program, and the colors print brilliantly, but still no black. I put in a second new cartridge, still nothing, It printed fine yesterday, albeit a little dim.

⟐ Answered September 10, 2023 at 8:23 MST

HP Officejet Pro 8620: Printhead appears to be missing not detected or incorrectly installed

Wed, 01 Apr 2026 05:39:24 -0700

I’ve read through most of the other threads on the internet about this problem, but I’m still creating this one both for documentation purposes, and in case someone has a solution that I’ve not thought of! Text in bold are considered important for the troubleshooting.

I bought the HP OfficeJet Pro 8620 printer in 2015 and up until december 2019 it has worked perfectly. One day out of the blue, I recieved this error message: “The printhead appears to be missing, not detected, or incorrectly installed. Error code 0xc19a0023" . I reseated the printhead one time and the printer worked until next day, when the same error appeared. I followed HP’s troubleshooting steps 1. reset printer 2. reseat printhead 3 times 3. updating firmware, but no luck. I’ve disassembled the printhead and cleaned the contacts on PC board. I ordered this cleaning solution and cleaned the printhead, both soaking in the solution for some time and pushing the solution through. No luck. I then went on to buy this new print head from eBay, but the new one instantly gave the same error message.

Then I continued to troubleshoot some more. Since the new printhead failed I thought maybe the problem is in the printhead carriage inside the printer. I disassembled it and cleaned the contacts on the PC board. (This one is also possible to buy on aliexpress , but I’ve not done it). Everything looks ok. All the pins are undamaged. I’ve reset the CMOS battery on the main board, disconnected all cables and checked the cables specificly for the printhead carriage. I don’t have the equipment or knowledge to test if the cables actually work, but everything looks ok. Still getting the error message.

One last thing that I came by today on this page is that it might be the unoriginal ink that I installed for the first time last time I replaced my cartridges (about 3 months ago, I switched the last color from original HP to unoriginal). Could it really be the problem? Is it still worth a try to buy new original HP cartridges and will it even fix the problem? Or is the damage done already and not reversable? I’m a bit hesitant to invest more on this printer since I already blew up 72 EUR for the printhead…. Returning the printhead to China from where I live costs almost 40 EUR so it’s not worth the refund.

EDIT: I found an official statement from HP about a new firmware update removing Dynamic Security Feature which makes the printer fail when unoriginal ink is installed. However they explicitly say it’s only connected to a cartridge error message. Other error messages are not related. So in theory I’ve already solved this issue, when I updated my printer to the newest firmware early in the troubleshooting process. Both printheads give the same error message. This decreses my belief in buying new original ink to fix the problem…

EDIT 2: I found the old original HP empty cartridges I had before and installed them just to see if it would remove the error, but it didn’t. So now I don’t have to waste money on buying new ink at least…

Or am I missing something else? Thanks for helping out!

⟐ Commented April 01, 2026 at 5:39 MST

HP Officejet Pro 6230: How do I made a hard reset of this printer?

Mon, 26 Jul 2021 19:05:28 -0700

I've seen searching and there's no info about it. Thank you in advance.

⟐ Answer accepted July 26, 2021 at 19:05 MST

HP Officejet 6700: How to fix a fake / false paperjam

Thu, 04 Jan 2024 06:16:06 -0700

We did have a paper jam in our HP Officejet 6700.

Every Paper has been removed and we thoroughly triple checked it with a LED-lamp.

It still returns a "Paper Jam" on the display and even resetting the printer does not make it go away.

I removed the back and front lids. Opened the back lid. Even used a fine vacuum cleaner to dust wipe the printer.

Where the :-D are the sensors for the paper jam?

The printer not even tries to load a sheet.

I checked all the wheels and was looking for some broken parts but nothing to find.

Any help appreciated.

⟐ Commented January 04, 2024 at 6:16 MST

HP Officejet 6500: Paper will not feeding

Wed, 25 Sep 2024 10:16:12 -0700

Cleaned all paper feed rollers.

Pick-up rollers not picking up the paper

⟐ Answer edited September 25, 2024 at 10:16 MST

HP Officejet 6500: not picking up paper

Sun, 14 Jul 2024 07:58:29 -0700

it's not picking up the paper to print. Mine is a HP inkjet 6500A. The answers I found in this page was for Canon printer. What should I do? If I can't fix it myself, is there a HP inkjet printer repair location in San Antonio?

⟐ Answer accepted July 14, 2024 at 7:58 MST

HP Officejet 6600: Why will my printer not go off paper jam?

Thu, 07 Mar 2024 20:41:52 -0700

Is says there's a paper jam to take off rear and front panel. I've done both those no paper anywhere. Still says that.

⟐ Commented March 07, 2024 at 20:41 MST

HP Officejet 6600: Why is my printer only showing up to print faxes and not printing?

Sun, 24 Feb 2019 17:28:07 -0700

My printer doesn't allow me to print. I downloaded it again and all it does is show up as print faxes. What do I do?

⟐ Answered February 24, 2019 at 17:28 MST

HP Officejet 6500: Pickup rollers not working

Mon, 15 Jul 2024 11:02:16 -0700

Hi, the pickup rollers on my printer are not picking up paper and feeding it to the other rollers. They are not turning at all. I removed them and cleaned them but this did not fix the problem. The HP website has no other suggestions. Though the printer isn't new, it's seldom used, so user stress isn't the problem. Suggestions? Ideas?

Thanks

Dee

⟐ Answer accepted July 15, 2024 at 11:02 MST

HP Officejet 4500 Wireless: Computer does not communicate with printer after 5 yrs!

Wed, 25 Aug 2021 21:47:02 -0700

I have an HP laptop I bought about 4 yrs ago with an HP office jet 4500 wireless. After working ok for yrs, the computer now cannot communicate with the printer. I have checked connection, checked printers and devices. When I click on HP solutions it says 'printer not connected' when it obviously is. What now? I'm really not in the mood to buy another device. Can I repair the wireless card on the printer if that is the issue?

⟐ Commented August 25, 2021 at 21:47 MST

HP Officejet 6600: What is printer fault ref ox61011bed

Fri, 12 Feb 2021 20:11:15 -0700

the printer will not print and says there is an error - there is hp ink in the device and loaded with paper - but it keeps giving the error message ox61011bed

⟐ Commented February 12, 2021 at 20:11 MST

HP Officejet 6500: Where can I get service-repair manual

Sun, 14 Jul 2024 07:57:41 -0700

where can I get service-repair manual for hp officejet 6500 series

⟐ Answer accepted July 14, 2024 at 7:57 MST

hp Officejet Pro 8600 Plus: Error message- unable to copy, scan or fax.

Sat, 02 Feb 2019 04:21:18 -0700

Error message- unable to copy, scan or fax.

⟐ Answer deleted February 02, 2019 at 4:21 MST

HP Officejet 6600: Printer states print head is bad, what do I do

Thu, 22 Dec 2016 15:35:33 -0700

Printer won't print. Says print head is bad or unplugged. It is not unplugged. I have unplugged the cords in the back, but I still get this error message. Please advise what I need to do.

Thank you.

⟐ Answered December 22, 2016 at 15:35 MST