iFixit - Answers With Device "HP OMEN 15-dc0000"

HP OMEN 15-dc0000: keys (especially around wasd) dont work after replacing the battery

Fri, 09 Jun 2023 09:42:46 -0700

So yesterday i replaced my old battery with a new one it worked fine for the first day,
today some of the keys especially on the left side of the keyboard sometimes just stop working.
restart doesn't fix this, switching back to the new battery does fix it but that is not an option since its pretty much dead.
I'd love to know if i can fix this issue since i'm not sure if i can get a refund on the new battery.
thanks in advance.

⟐ Answered June 09, 2023 at 9:42 MST

HP OMEN 15-dc0000: Does the motherboard turn on by itself?

Wed, 07 Jun 2023 00:56:59 -0700

More precisely, does the motherboard for this model still turn on if it has trackpad, keyboard flex cables and other devices removed except only for power switch and fans? So that the motherboard can be used as more like an desktop?

⟐ Answer accepted June 07, 2023 at 0:56 MST

HP OMEN 15-dc0000: What is the size of the four screws holding battery in

Sat, 02 May 2026 08:31:17 -0700

Hi folks

Replaced the battery of my 2019 bought new Omen 15-dc1007na as cells badly swollen but puzzled the battery screws from new just sit in holes and do not screw in, they are 2 mm screw thread length and 1.6 mm thread OD by micrometer.

Are they an M size, if so what is the spec required as the range differ by only 0.2 mm. The back plate screws look to be 2 mm OD.

Thanks
David

⟐ Commented May 02, 2026 at 8:31 MST

HP OMEN 15-dc0000: My laptop heats up

Mon, 16 Feb 2026 20:25:00 -0700

My laptop becomes very hot when gaming

⟐ Answered February 16, 2026 at 20:25 MST

HP OMEN 15-dc0000: No power light and not turning on

Thu, 24 Aug 2023 16:32:06 -0700

After I opened my pc to check the monitor cable, turns out it's not getting any power anymore. The power light is not on anymore, i double checked every connection, and is all well connected. What could be the issue ? The power suplly is good, i didn't touched it.

⟐ Edited August 24, 2023 at 16:32 MST

HP OMEN 15-dc0000: Opened my laptop up to repaste, now no display (water)

Thu, 02 Feb 2023 19:29:47 -0700

My HP-dc1000ne was overheating. I looked online and the most recommended tip I saw was repasting, so that's what i did. I opened the computer up removed the cooling and saw the old paste, I used saline water and a qtip to get the old paste out, I poured some on the gpu and the cpu then some on the qtip, during this I insured there was no power going to it but the battery was still plugged in. I turned on my laptop hoping to see better performance and lower temperatures only to be greeted with a black screen, keyboard powers and lights up, so does the power button. Fans spin but they become quiet 4 seconds in, no sort of light from the display and nothing from an external monitor. This happened at the start of the year and I've left it hidden in a dark part of my desk. I really need to use it, please help

⟐ Commented February 02, 2023 at 19:29 MST

HP OMEN 15-dc0000: My HP Omen 15 will not completely shut down

Fri, 20 Sep 2024 19:53:29 -0700

Hi guys,

A year ago i bought a used HP Omen 15 (specifically HP Omen 15-dc1002tx) with Windows 11 running on it. The main issue is that sometimes (and lately most of the time) when i try to shut it down the screen will go black but the keyboard will still remain lit and the fans will still go. This means i have to long press the power button each time i need to shut it down and it gets really frustrating (or let the battery go out)
Here are some fixes i tried that yielded no results:
-disabling Fast Startup and Hibernation
-reinstalling Windows
-unchecked the 'Allow the computer to turn off this device to save power' in the Power Management tab for the usb controllers in Device Manager
-edited the power plan so that the power savings to the pcie express is set to off
-tried disabling the battery devices in Device Manager
-i think there was one more but i cant remember it was something very niche either way
-tried letting the laptop cool after loads (though this has worked a bunch of times but not always)
-let in the partially shut down state for 5 hours to see if something would happen
-the Event Viewer and Reliability Monitor show that Windows was not properly shut down but not always, but at one point i did get a bunch of a Live Event ID 141 regarding nvlddmkm.sys but that hasn't happened in like 9 months so idk
-tried removing the battery and performing a hardware reset

I did try to boot off a usb flash drive with Ubuntu on it and it actually shut down even after some mild usage but i can't tell if it's consistent or not.

All my drivers are up to date including Bios. I dont know if this is a hardware issue or windows issue because other than not shutting down properly, the laptop works and performs well. It is also worth mentioning that this issue arrises after the machine has done some sort of load. For example, when i open the laptop just for watching youtube, there's a high chance it will shut down normally (though it happened to also not completely shut down even after doing menial task on it for the duration of runtime), but when i try to play a game the laptop gets hot and loud and if i try to shut it down it will fail most of the time.

my specs are:
-Intel Core I5 8300H
-Nvidia RTX 2060
-16gb of RAM (i added a mismatched frequency 8gb stick but my problem was already present way before this 'upgrade')

⟐ Commented September 20, 2024 at 19:53 MST

HP OMEN 15-dc0000: Why the screen goes black while playing

Sun, 28 Jul 2024 11:47:02 -0700

When I play cs2 or gtaV or any other game that requires higher performance, after a while the screen goes black but the laptop still works, what could it be?

⟐ Commented July 28, 2024 at 11:47 MST