I left it turned off for about 1 month and when i returned and tried to start, it didn't recognize the battery.

I also tried running UEFI component test as suggested in one of the other hp website pages but it was automatically cancelled after stating deep discharge as cause of it. It recommended me to charge for about 60 mins and then again run the test.

But I am not sure if and how I will be able to charge it even after turning off the pc. When running with plugged in, it always shows 0% plugged in but battery is not detected somehow any time and strangely if i remove power cord then laptop shuts down so it looks like it keeps bypassing the battery forever.

I also tried to do so called hard reboot after opening laptop back cover with screw driver and removing battery and every other things out from it and holding power button for about 20 seconds.

And after hard reset, when i tried to start again, i got cmos reset message but nothing was really changed after it automatically rebooted.

Btw My battery is already brand new and genuine only 1 month usage still I am stretching my head around for this weird thing. Please help....

⟐ Commented December 25, 2022 at 18:53 MST

Here are the Product details;

Product name: HP Notebook

Serial no: CND54560MG

⟐ Answered March 26, 2020 at 23:49 MST