iFixit - Answers With Device "HP Envy TouchSmart 15"

HP Envy TouchSmart 15: Updated to Windows 10 and bluetooth driver is missing.

Tue, 27 Jun 2023 00:25:39 -0700

Hi, i updated my system to windows 10 and noticed that the bluetooth wasn't there in device manager or showing in settings. I went to HP's site to download the drivers (i tested all that i could get my hands on) but none worked, i even tried driver booster but still nothing. My wifi still works tho.

Please is there anyway to get the bluetooth back or is it a hardware problem? Thanks.

⟐ Answered June 27, 2023 at 0:25 MST

HP Envy TouchSmart 15: Why does my computer beep at me when I turn it on?

Tue, 07 Sep 2021 07:43:16 -0700

When the power button is pressed the computer beeps repeatedly and does not turn on.

⟐ Answered September 07, 2021 at 7:43 MST

HP Envy TouchSmart 15: My nvidia geforce graphics is missing after updating to windows 10

Sun, 18 Jul 2021 06:41:21 -0700

Why is the graphic card missing after updating to windows 10

⟐ Commented July 18, 2021 at 6:41 MST

HP Envy TouchSmart 15: Where can I find Replacement battery? Hp envy 15-u010dx

Tue, 04 Aug 2020 02:20:33 -0700

I have a

HP 15 x360

model: 15-u010dx

looking to buy a great replacement battery .

can someone help please

⟐ Answered August 04, 2020 at 2:20 MST

HP Envy TouchSmart 15: Plastic ventilation on side of case broken, fixable or replaceable?

Sun, 29 Jul 2018 17:34:03 -0700

I have an HP Envy TouchSmart 15 laptop, and recently the plastic (bottom) left the side of the computer started parting from the metal top part. Every time I open my computer the gap between the two surfaces will get larger. I was wondering whether it's possible to replace the bottom of the computer (I assume that know one would create such a thing) or whether I'm stuck with it. The picture shows a mild case of partage.

Thanks for your input.

⟐ Commented July 29, 2018 at 17:34 MST

HP Envy TouchSmart 15: HP Envy battery not charging

Tue, 26 Jun 2018 06:59:09 -0700

Hi,

I have HP Envy Notebook (Model:15-q667nr).

It was working perfectly since this morning it stopped charging battery. When connected to charger the charging light on laptop keeps changing to orange, white and then off.

Charging icon keeps circling between charger connected to charger disconnected.

I tried to remove battery and the laptop works fine on charger without battery.

Please can someone suggest what possible issue this could be?

Thanks

HP Envy TouchSmart 15: What type of ssd does my HP ENVY TS 15 Notebook PC use?

Sat, 14 Apr 2018 11:21:19 -0700

Hi, I have an HP ENVY TS 15 Notebook PC and I want to know what type of SSD it uses because I want to get one for my laptop since it didn’t ship with it.

Here is a link to the ifixit site showing the type of SSD.

HP Envy TouchSmart 15 Solid State Drive Replacement

Thanks.

⟐ Commented April 14, 2018 at 11:21 MST

HP Envy TouchSmart 15: Sound not working after hinge broken

Mon, 12 Mar 2018 02:55:00 -0700

The left hinge on my HP Envy J184sa has become loose then broken altogether.. This has resulted in the sound being extremely choppy or outright cutting off until I jiggle the hinge around... Is there a way to perhaps replace the sound card, etc? I think it may be in close proximity to the hinge itself?

⟐ Answered March 12, 2018 at 2:55 MST

HP Envy TouchSmart 15: wont boot except with (windows key, v, and power button)

Sat, 09 Dec 2017 12:28:40 -0700

i have a newer HP ENVY, still under warranty and the company is being less than useful at addressing my problem

the computer got a screen crack when opening on the 1st week of having it. im guessing it got damaged in shipping and i hadnt noticed because i was not deeply inspecting anything. but im a tiny girl and opening a laptop shouldnt crack the screen that much.

anyway this is now the second problem to have cropped up and im making sure its not a result of the first problem. i disabled the touchscreen driver at request of hp so my screen didnt keep flickering and thinking the mouse was clicking everywhere because of the crack.

after about a month of use like this with no issues, my laptop now wont boot occassionally. it'll have a charged battery or be plugged in (the led indicator is on) but the power button will essentially do nothing. ive ran through some troubleshooting with HP cause i thought it might be the battery since they had some battery recalls. however supposedly they checked that once we finally got the computer to boot.

the only way i can get it to come on is by holding the windows key, v, and the power button. then it will slowly come on with a checksum cmos 502 error. but then it'll boot like normal and work perfectly fine until it goes into sleep mode or powers down and then 90% of the time i'll have to repeat this.

any help would be appreciated

⟐ Answer accepted December 09, 2017 at 12:28 MST

HP Envy TouchSmart 15: No power in laptop, possibly shorted chipset

Sat, 25 Nov 2017 09:02:01 -0700

I open up my laptop quite frequently as I go from new owner to upgrader, gradually replacing the wireless or storage space. On time I got lazy and left the battery plugged in while I went in and poked around. Now the laptop won't turn on.

PROBLEM: Laptop does not power on, unresponsive in general.

CAUSED BY (?): I might have shorted out a component by leaving the battery in while tinkering.

OTHER INFO: The charging light comes on when plugged into the wall adapter, but if on battery mode no lights come on when the power button is depressed (no light codes to read)

POSSIBLE SOLUTIONS: I replaced the power button which unsurprisingly did not work. Before purchasing any more components I need to isolate the issue. I need to use some multimeter tricks to identify the full damage to my components before continuing.

REQUESTING: A helpful tip, guide, link to an existing guide resource, etc. for how to correctly use a multimeter to indetify dead components, how to visually ID dead circuit components, etc.

Thank you for any response!

⟐ Answer accepted November 25, 2017 at 9:02 MST

HP Envy TouchSmart 15: How do I get a broken headphone plug out of my jack?

Wed, 22 Nov 2017 19:54:17 -0700

A few months ago the plug to my headphones bent. I didn't think it was too serious of an issue so I continued to use them in my laptop. Eventually, though, the plug snapped in half while in my laptop's headphone jack and I still haven't gotten around to taking it in to get fixed. I've read all the DIY hacks that involve the risk of getting glue stuck in the jack as well as the plug, so that's not what I'm looking for anymore. In the meantime until I have the time to get the plug removed, I was wondering if there's an easy way to disable my headphones so I can listen to music and watch movies with the normal volume. I've tried a few methods, but none of them have worked so far. I'd really like to get back to using my laptop as normally as I can at the moment. Thanks :)

⟐ Commented November 22, 2017 at 19:54 MST

HP Envy TouchSmart 15: What size screws are used for the Laptop?

Sun, 05 Nov 2017 14:53:27 -0700

What screw size is used by this Laptops body and or case?

⟐ Commented November 05, 2017 at 14:53 MST

HP Envy TouchSmart 15: Changing speaker defaults when connecting Bose Color Soundlik

Thu, 12 Oct 2017 17:00:52 -0700

When I connect my Bose Colorlink via bluetooth it connect with the headphones speaker which is set as the default.

How can I get it to connect to the Realtek speakers?

HP Envy TouchSmart 15: hp 15 touchsmart replacement ribbon wire pin clamp

Mon, 25 Sep 2017 15:41:59 -0700

replace 6 pin ribbon cable clamp 5 mm in length

HP Envy TouchSmart 15: Screen Replacement broken screen

Tue, 22 Aug 2017 15:25:11 -0700

My screen is cracked and I need it fixed, is this something you can do?, if so, how much would it cost?

⟐ Answer edited August 22, 2017 at 15:25 MST

HP Envy TouchSmart 15: Why is my screen fading to white?

Tue, 11 Jul 2017 00:37:14 -0700

Hi! My laptop screen has been randomly fading to white lately. It doesn't seem to happen at any particular instance but just randomly fades to white. Once I move the screen back and forth the picture will kick back on and it will work fine. What could be the issue?

⟐ Commented July 11, 2017 at 0:37 MST

HP Envy TouchSmart 15: LCD has a growing line of dead pixels in screen

Thu, 04 May 2017 04:58:36 -0700

This started as one small pixel and has continuously grown over the course of 3-4 weeks. is this a bad LCD screen that needs to be replaced or another issue?

⟐ Answer accepted May 04, 2017 at 4:58 MST

HP Envy TouchSmart 15: webcam connector on motherboard is broken

Wed, 12 Apr 2017 07:07:01 -0700

Can the plastic cable connector that is on the motherboard be repaired. The little plastic connector which holds the cable for the webcam is broken. Can it be repaired at a reasonable cost.

Thanks Jeff

⟐ Commented April 12, 2017 at 7:07 MST

HP Envy TouchSmart 15: Why does my laptop not startup

Sat, 20 Aug 2016 05:08:45 -0700

Whenever I start up my laptop,the led light just keeps on blinking and does not boot the computer up.i have to urgently use my laptop so I would appreciate any advice on how to fix my laptop

⟐ Answer edited August 20, 2016 at 5:08 MST

HP Envy TouchSmart 15: touchscreen stopped working for good this time

Tue, 24 May 2016 04:12:06 -0700

This is 2nd time it stopped..last time i uninstalled the compliant touchscreen driver,rebooted and touch worked....this time uninstalled driver same as before but no amount of reboots finds it....just missing...all available device detectors don't find it.. system restore no luck...no luck at HP + out of warranty.

Think its a hardware problem,maybe simple as a connection failure,

2013 model...upgraded toW10....is it worth fixing? I can use it this way,but would really like to get touch back.

u have any way to determine if is hardware?

⟐ Answer accepted May 24, 2016 at 4:12 MST