⟐ Commented February 17, 2023 at 9:11 MST

⟐ Answered September 07, 2021 at 7:43 MST

⟐ Commented March 20, 2023 at 6:24 MST

⟐ Commented January 17, 2019 at 16:46 MST

⟐ Answered June 06, 2024 at 2:50 MST

⟐ Commented December 15, 2020 at 21:25 MST

⟐ Commented December 17, 2024 at 11:42 MST

Please is there anyway to get the bluetooth back or is it a hardware problem? Thanks.

⟐ Answered June 27, 2023 at 0:25 MST

⟐ Answered February 08, 2023 at 13:42 MST

Product Number: 9VT59UA#ABL

I need help to find the correct parts to buy (shipping to Canada) and I am unsure if simply buying a screen replacement will do the job to adjust hinge correctly.

Will it be possible to have a repair guide to replace broken hinge/screen please?

I was also looking to possibly replace the battery for a new one.

Let me know if you need more information.

Thank you in advance for your time and help!

P.S. Here is a video showcasing the issue on my laptop: https://www.dropbox.com/scl/fi/5epcs2fx2...

⟐ Commented January 04, 2026 at 20:33 MST

The computer will not post. It shows signs of booting such as fans spinning, and the optical drive audibly initializing.

Symptoms:

With the factory issued charger inserted, I get a white charge-light for about a second, then it turns orange. The power indicator is also lit, however the HDD light is not. If the charger is removed when the computer is “booted” (I.E. Fans spinning) the light flashes white every second.

Things I’ve Tried:

• Different chargers, universal, and brand name. I get the same results.
• Unplugging the battery and CMOS and holding the power button for 30 seconds.
• Tried and external HDMI monitor.
• Swapping RAM with test sticks
• Booting without the HDD
• Booting with the battery disconnected

Notes:

The battery was swapped in November because it was dead.

The heatsink was swapped in November because one of the fans stopped spinning.

Windows was reinstalled because of a drive issue

Conclusion:

If anyone has any insight, I’d love some assistance. The service manual should be linked on the device page if that helps anyone. Thank you!

⟐ Commented January 22, 2019 at 15:02 MST

⟐ Commented November 05, 2017 at 14:53 MST

⟐ Answer accepted November 13, 2015 at 10:09 MST

⟐ Commented October 14, 2015 at 19:40 MST

⟐ Commented September 28, 2015 at 20:30 MST

⟐ Answer accepted September 25, 2015 at 10:01 MST

HP ENVY Laptop

Model 13-ba0006a

ProdID 133S7EA3#ABU

Product No: 00325-96694-87351-AAOEM (not sure if this is the part)

⟐ Commented May 08, 2025 at 15:38 MST

yesterday I tried to upgrade the RAM in my Laptop. It had previously installed 16GB DDR5-5200 and I wanted to upgrade to 32GB DDR5-5200. The procedure was simple:

1. Remove the back cover,

2. Unplug the battery from the motherboard,

3. Remove the RAM metal cover,

4. Change the RAM sticks.

After reassembling my Laptop, it did not turn on. The power button lights up and the fan starts spinning for about 5 seconds. After that, the fan stops and nothing more happens. I cannot even go into the BIOS or boot menu.

After I reinstalled the old RAM, the problem was not fixed. I tried to swap the RAM's slot positions (since the laptop has 2 RAM slots), but that also did not help. Before working on my laptop, I electrically grounded myself and I was really careful during the whole procedure. And since it is not really hard to do the steps above, I shouldn't have broken anything on the mainboard.

Can anyone tell me how I could fix the damage?

UPDATE: I was able to boot up the Laptop after I pressed the Power button for 3 seconds and holding Win + B simultaniously for 40 sec, then releasing all keys and doing the same procedure again after 1 sec.

This was with the original RAM installed. I will try it with the new RAM tomorrow. I‘ll post an Update then.

⟐ Commented March 09, 2025 at 22:51 MST

A few days ago, I put my laptop into hibernation.  It seemed to shut down nicely.   Later that day, I pressed the power button to turn it on, but nothing happened.

The next day, I opened it up and found the power button had broken from the power button board.  So, I purchased a new power button board, part 774599-001 and installed it.    Still, when I press the power button, nothing happens.   No lights, no sounds, no clicks -- nothing.

So, I may have one of these three conditions:
1.  Something on the system board has failed.  When it didn't power up, I may have pressed the power button with too much force and that is what broke the button.  Now I have a new power button board, but the m/b is still faulty.
2.  The power button board that I installed is faulty. I can get a replacement for the replacement.
3.  I somehow caused a new issue while I was working on it.

I have tried powering up with and without the power adapter, performing a power drain, starting without the battery connected, and holding the Windows-B keys.  Nothing has helped.

What should I try next?
Does anybody know which of the 6 pins in the power board cable can be shorted together to start the computer?  If that works, I will know that the power button board is bad, and the system board is good.
Where can I find a schematic for my system board?

⟐ Commented September 03, 2023 at 7:06 MST

my battery has a dead cell and will only take a 66% charge and i have been unable to find one.

⟐ Answer edited March 02, 2018 at 12:46 MST