The Wi-Fi was and is working fine, as I could access it on my desktop without problem. The normal options for her to select or add a network or connect Bluetooth were missing completely. The "Plane Mode" option was there, but grayed out. I looked up the error message online and performed the fixes I found, all to no avail. I reloaded all the network drivers as well, but nothing worked.

I contacted Microsoft tech support who walked me through some other procedures without success. They suspected it might have had something to do with the last Windows update, but that was loaded before the problem began, so there was a period under the latest update when everything was working fine. Unfortunately the restore point option had been disabled at some point in the past, so a rollback wasn't possible. However, I was able to do a Windows 11 re-installation just to try everything. This also failed to solve the issue.

I let the Microsoft tech know and they feel they had exhausted all the system fixes and wondered if it was a hardware problem. It was just sitting on her desk, so it wasn't dropped or physically damaged. However, they advised to look for HP forums to see if anyone has any further suggestions, so here I am!

I am not experienced with this stuff, but I can follow directions. I was hoping someone out there would have some ideas for me to try to fix this for her. Perhaps some physical network card is broken, for instance, and could be replaced cheaper than a new laptop or professional repair.

Thanks in advance for any assistance and please let me know if you need further details.

--Gordon

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⟐ Commented March 20, 2026 at 6:21 MST

⟐ Answered March 20, 2026 at 5:32 MST

wouldn't i be able to hear the voice message in the bluetooth headset as well as the gaming headset as am using obs but unable to so why is this occurring

⟐ Answered March 16, 2026 at 7:57 MST

⟐ Commented March 06, 2026 at 23:20 MST

After waiting for all the parts to be shipped I finally got to replacing the back cover and the screen, I transferred all the cables and components to the new back cover, but when I connected the screen and power the laptop back on the new screen wouldn’t turn on. When I tried putting the old screen back just to see if it lights up it also didn’t work.

An important thing to note is that during the replacement of the screen this small (same size as the one in the screen bezel) magnet just appeared out of nowhere and I don’t know where it came from. Anyway I trued restarting the laptop, resetting the BIOS, even updating the graphics drivers and nothing seems to help. I also wanna mention that with an external monitor the laptop works fine and everything else is working.

i came across a post on Reddit talking about the hall sensor cutoff switch for the screen, that’s normally used to detect when the laptop is closed to turn of the screen, and that it might be stuck in the off position and that’s why the screen isn’t working. However I haven’t been able to locate the hall sensor, even though I know where the magnet in the screen bezel is. Would anytime be able to help me fix this issue?

⟐ Commented March 06, 2026 at 20:32 MST

It always acts slow and weird right when updates become available. It started acting weird again a few days ago, so I had decided to update as soon as I saw the update option. I selected "update and shutdown", left my laptop open, and went to bed.

When I woke up, it was off, but when I attempted to turn it on, it didn't respond to me in any way at all. Typically, the battery light blinks if the battery is dead, and this time, the battery wouldn't even change - no light indicator, nothing. I was able to get a charge for like 5 seconds, before the lights just went off entirely. So the battery was not charging, nor was it near dead before the update.

I decided to purchase a new battery (despite running system diagnostics and a battery test less than 10 days before this problem began, and it said my battery was good). Using the charger with the new battery, it was slow blinking orange for the first maybe 10 or so minutes. Eventually it stopped doing that, I guess and turned white - indicating a full charge.

After installing battery #2, Now, I see that the battery is fully charged, but yet the power button is still not working at all. I cannot seem to turn the device on. The power button doesn't light up either. I don't remember what the updste was called, unfortunately either 😕.

Idk if it's the screen, but I also plugged it into a monitor with hdmi and nothing is displaying, so I need help diagnosing the issue. I dont mind taking it to a shop, but if I can fix something on my own, I would really prefer that instead.

Also, I am having a hard time finding information about my specific model online as well. If you have anything, I would GREATLY appreciate it. I am not prepared for a new laptops just yet.

⟐ Commented February 27, 2026 at 15:20 MST

⟐ Answered February 26, 2026 at 1:36 MST

is it for better stability in movie maker or is it for faster editing

⟐ Commented February 12, 2026 at 2:42 MST

Would love to get a guide as I opened it up and it doesn’t seem a simple fix

⟐ Commented February 06, 2026 at 20:52 MST

⟐ Answered January 28, 2026 at 8:42 MST

keeps occuring and i do not know why

any suggestion on why this keeps on occurring

⟐ Commented January 27, 2026 at 1:25 MST

i did go through the same process a while back but it did nothing again no further instructions on what to do next and the keyboard still kept having issues so now i need assistance as i did what the others have suggested and nothing so what to do as i have no idea well not no idea i have a idea but i would rather avoid dismantling a 699 laptop if am able to assist it as i have not found the keyboard ribbon cable and i did check google images but they confused the &&^& out of me so what next

any actual suggestions rather than the ones that have already been tried and failed

⟐ Answered January 21, 2026 at 2:29 MST

everytime i type a long name for the file name it cuts the rest out why is this

⟐ Answer accepted January 15, 2026 at 8:14 MST