I've had this issue for a few months and haven't been able to identify a cause. A few days ago it stopped happening, but this morning it started again, both times without any obvious trigger.

Some solutions/tests I've tried:

• Restarting (several times)
• Restarting and not opening programs I typically have open (Google Chrome, Discord, Discord Canary)
• Restarting and launching to a different, unused profile
• Uninstalling and/or disabling various startup programs (e.g. Adobe software, f.lux, Copilot)
• Disconnecting all peripherals, including power cord
• Disabling Windows Game Mode/Xbox Mode
• Checking performance graphs in Task Manager: no noticeable changes before, during, or after freezes
• Checking more advanced performance graphs using WinDirStat and CrystalDiskInfo: no noticeable changes

The freeze does appear when taking screen recordings, so I've been able to capture some examples of it happening:

Freeze while watching a video

Freeze while playing a game

My specifications:

Device name: Samothrace
Processor: AMD Ryzen 7 8845HS w/ Radeon 780M Graphics (3.80 GHz)
Installed RAM: 32.0 GB (31.3 GB usable)
Device ID: 4CD4757B-257C-4B45-A18E-BB93FE5FAD56
Product ID: 00342-22361-29331-AAOEM
System type: 64-bit operating system, x64-based processor
Pen and touch: No pen or touch input is available for this display

Edition: Windows 11 Home
Version: 25H2
Installed on: ‎2/‎15/‎2025
OS build: 26200.8655
Experience: Windows Feature Experience Pack 1000.26100.315.0

⟐ Commented July 07, 2026 at 0:54 MST

⟐ Answer edited September 14, 2024 at 22:45 MST

FYI - The upgrade is to obtain better performance, as my PC is suffering from slower performance, I feel due to insufficient RAM storage.

Thanks - Marcellus

⟐ Answer accepted December 01, 2021 at 13:43 MST

Thanks for your time and patience

⟐ Answer accepted June 07, 2018 at 9:46 MST

⟐ Commented January 29, 2019 at 12:42 MST

⟐ Answered June 27, 2025 at 2:30 MST

This may happen twice in one day.

I believe it's a battery problem because I have seen an error message regarding the power supply or something like that.

Also the unit won't run longer than 90mins on the battery alone.

Are there any batteries still out there?

⟐ Answered August 22, 2024 at 2:43 MST

has anyone managed to replace this?

(or even find a connector)

⟐ Answer edited October 25, 2023 at 14:45 MST

I removed both screws holding the optical drive in place, but when I gently tried to wiggle the optical drive out, the bezel broke off. I think it broke the clip off one side of the bezel. I can put it back on but it's not strong enough to use to pull out the drive. I've removed drives before and they've always come out very easily. But this drive will not budge. There were only 2 screws holding it in and it's a new 2018 computer. (I'm outside the US so returning it is prohibitively expensive. My best option is to just order a new fan and replace it myself.)

Can anyone offer any advice on how to get the optical drive out so I can open it up to get to the fan?

Thanks.

I followed the instructions on page 33, but my issue is that with this laptop, the optical drive will not slide out. I've removed the screw pictured in the manual and there is a second screw right next to the drive that I've also removed - so nothing should be holding the drive onto the lapatop. I've removed the optical drive from other laptops and they've always slid right out - but with this one it's stuck tightly inside the laptop. When I tried to wiggle the bezel (which is all you can hold onto to pull out the drive), the bezel detached from the drive - and in the process, I think it broke the clip on one side. So now I can loosely reconnect the bezel to the drive on one side - but it's not strong enough to pull the drive out. I've turned the laptop on its side hoping gravity would help it slide out - but it does not budge. And with the bezel off, I can find anything on the drive itself to get a grip on so that I can slide out the drive. Of course I can't get inside the laptop either (to see what else might be holding it in place) because I need to remove the optical drive before it can be opened up. I've searched online for this problem - but I can't find anyone who's ever had this same problem.

Any suggestions? Thanks so much.

⟐ Answer accepted September 30, 2018 at 20:38 MST

⟐ Answered July 28, 2026 at 19:48 MST

⟐ Answered July 28, 2026 at 18:44 MST

⟐ Answered June 03, 2026 at 2:33 MST

May I know the steps on how I can upgrade the ram of my laptop?

Core i3 n305

8 GB Ram.

I would like to install one for 16, but I do not wanna mess it up.

Thanks!

⟐ Answered May 23, 2026 at 21:51 MST

⟐ Commented March 14, 2026 at 15:39 MST

⟐ Answer edited February 12, 2026 at 14:38 MST

⟐ Answer accepted October 22, 2025 at 23:52 MST

⟐ Answered March 24, 2024 at 11:45 MST

I need help changing the internal hard drive and swap it out for a ssd, please help.

⟐ Answered January 04, 2024 at 21:24 MST

⟐ Answered May 12, 2021 at 18:04 MST

⟐ Answered July 29, 2019 at 19:19 MST