I’m looking for help with an Astro A50 and base station that has stopped connecting properly.

At first, the headset’s orange charging light stayed on even when the headset was not sitting on the base station. I completed the Dolby + Game hard reset, which cleared that particular orange-light issue.

However, the underlying problem remains: the headset will physically charge when placed on the base station, but the base’s charge/status indicator keeps searching/cycling rather than settling into a normal connected state.

When I remove the headset from the base and turn it on, it does not connect to the base station and produces no audio.

On Windows, the base station is still detected as “Astro A50 Game” under Sound settings. But Astro Command Center says:

“Please connect an Astro gaming device or switch the connected device to PC mode.”

The base station is set to PC mode.

I have already tried:

Direct USB connection to the laptop, without a hub

A different USB port

Power-cycling the base station for around 30 seconds

Confirming PC mode on the base

Reseating the headset and checking the charging contacts

Letting the headset charge on the base

Headset hard reset by holding Dolby + Game for around 20–30 seconds

The hard reset fixed the orange light remaining on while undocked, but it did not restore the headset-to-base connection or audio. Astro Command Center still cannot detect the device, so I cannot perform a normal firmware update.

Has anyone experienced this exact issue, charging works, the orange-light fault clears after reset, but the headset still will not sync to the base or output any audio? Did you find a safe pairing/firmware recovery method, or did it turn out to be a base station or headset hardware failure?

I decided to try to fix the SteelSeries Arctis 7 (2019 Edition) wireless headphones.

The microUSB charging connector was broken and I couldn't charge the headphones.

The connector broke off from the PCB and caused some damage there. I gave up on soldering a new connector in advance, I decided to just use two wires for charging only.

When I opened the headphones, I immediately put a new battery in them - Maybe I didn't do that smartly because I did two things at once.

I soldered the wires where the connector was and applied hot glue around it so the wires wouldn't break right away.

First day - headphones looked fine. New battery seemed to be charging (LED gradually changed color from yellow to green).

test a few hours of operation - no problems.

The next day - the headphones won't turn on.

They only turn on when they are connected to the charger. When I disconnect them from the charger, they turn off after a few seconds and won't turn on. I tried the HW reset button.

I don't know if it's a problem with the new battery or a repair on the connector. It seems strange to me that they worked on the first day.
My main question:

The first day when I was soldering the wires for charging, I momentarily mixed up the polarity of +5V.

So I connected the charger with the polarity reversed, but after I realized it and put it in correctly, the headphones worked and I did the test for a few hours from battery.

Do you think the damage caused by reversed polarity would only become apparent the next day?

Do you have any tips on what I can try, let's say in amateur conditions?

Currently, the battery voltage is 4.1 V. They won't turn on unless I plug them into the charger. Then I can turn them on.

When they are connected to the charger, I can turn them on and pair them with the PC and they work - but they are not "wireless" then.

Thank you for any response, I hope you are doing well and have a lot of success with your work on YouTube.

Adam

My headset is a Turtle Beach model.

I can currently hear sound from only one side.

Nature of the fault: Audio output from one side only.

⟐ Edited July 04, 2026 at 0:41 MST

Any solutions to fixing it? I do own WD-40 contact cleaner which works well on my meta quest 2 joysticks, but skeptical of using it on my headphones because it seized up my switch pro controller joysticks, making them very hard to move and not fluid anymore.

⟐ Edited by author June 26, 2026 at 11:05 MST

If I put my finger on the button and leave it there, it will toggle the on/off but once I release my finger it toggles back again.

Sometimes when I move the headset hard enough the mute will toggle on or off as well.

Images show what it should look like, and what has happened to the broken way. Looking if anyone has a fix for this, whether its a replacement part I need or more of a DIY type fix

⟐ Edited by author April 16, 2026 at 9:11 MST

I have an Arctis Pro Wireless (White) headset and the Bluetooth function suddenly stopped working.

Symptoms:

• When I hold the Bluetooth button, the blue LED flashes 10 times, then shuts off.
• It never enters pairing mode.
• The headset itself works normally with the base station.
• Firmware is fully updated through SteelSeries GG.
• Factory reset did not help.
• Bluetooth memory clear did not help.

Important note:

The headset fell to the ground right before the issue started.

Volume wheel info:

The volume wheel works up/down normally — and I know it does not click inward (normal for this model).

What I want to know:

• Is this symptom caused by a damaged Bluetooth module?
• Could it be a loose connector or antenna cable inside the right earcup after the fall?
• Has anyone fixed this by reseating the BT board or replacing it?
• Is there a known part name/number for the Bluetooth daughterboard?

*

If anyone has experience opening the right earcup or repairing this exact issue, please let me know what to check.

Thanks!

⟐ Commented November 08, 2025 at 13:14 MST

FYI, I received this headset today, it's brand new out of the box.

⟐ Edited December 01, 2025 at 14:54 MST