iFixit - Answers With Device "Fitbit Alta"

Fitbit Alta: Replacement Screen Fitbit Alta HR

Sun, 14 Jun 2026 14:11:10 -0700

Is there a replacement screen for a Fitbit Alta HR

⟐ Commented June 14, 2026 at 14:11 MST

Fitbit Alta: How do I fix dimmed Fitbit Alta screen?

Mon, 10 Aug 2020 06:37:22 -0700

I can’t see the screen in any light but in darkness it’s still hard but easier to read/see. I need a fix if anyone knows.

Fitbit Alta: Display is dead, how to repair?

Thu, 16 Jul 2020 08:00:32 -0700

The display became dimmer over time and now is completely black. The Fitbit continued to hold charge and track steps but the display is hosed. Accidentally unpaired it and now can’t pair it again without the display. Is there any way to repair the display?

⟐ Edited by author July 16, 2020 at 8:00 MST

Fitbit Alta: Why won’t my jyou smart bracelet turn on?

Sat, 11 Jan 2020 09:26:20 -0700

i powered off my Jyou smart bracelet and now it won’t turn back on, when I put it on charge it makes these long buzzes but still won’t turn on? What should I do?

Fitbit Alta: The strap of watch comes off.

Sat, 03 Aug 2019 23:29:20 -0700

I bought the watch in Feb 2019 for my daughter from Bangkok airport & now the strap comes off. Please advise

Fitbit Alta: Where is the authorized customer service that handles repair

Wed, 31 Jul 2019 02:52:50 -0700

I had not been wearing my Alta fitbit for a month, and just this morning decided to wear it again. However, the device wont turn on while wearing it on my wrist. I chraged it this morning and while it does turn on when charging it, wearing it again on my wrist it would die on me. Where is the the authorized repair service in metro manila, philippines?

Fitbit Alta: Where can I purchase a replacement lens?

Mon, 15 Jul 2019 15:36:58 -0700

I scratched my lens on my FitBit HR today. I was cheerfully informed that this wasn’t covered under warranty (didn’t expect it to be as I had scratched it) but they would offer me a 25% discount on a new one. All I need is a replacement lens. Where can I find the part?

⟐ Commented July 15, 2019 at 15:36 MST

Fitbit Alta: It suddenly turns off

Tue, 21 May 2019 03:33:49 -0700

My fitbit alta suddenly turns off. Needs to connect to charger to turn on again.

Fitbit Alta: Cracked display replacement and where to obtain how to's - Fitbit Alta

Sat, 20 Apr 2019 11:07:25 -0700

Fitbit HR/Alta screen has crack. Where can I get it fixed?

Fitbit Alta: Cant charge my Fitbit Alta

Sun, 10 Feb 2019 02:44:46 -0700

My fitbit Alta does not charge. The shops say they cannot replace the battery, can this be possible?

Fitbit Alta: Why is my fitbit Alta randomly turning off like the battery just died?

Thu, 07 Feb 2019 13:46:46 -0700

I charge my fitbit Alta until fully charged but then after three or four hours of being used it shuts off like the battery just died. when I put it back on the charger it displays that the battery is only half drained. why is this happening and how can it be fixed. I have already tried the factory reset and the problem is still persisting.

⟐ Answer deleted February 07, 2019 at 13:46 MST

Fitbit Alta: I scratched my fitbit face, any solutions

Wed, 03 Oct 2018 18:09:22 -0700

I scratched my fitbit lens any solutions

Fitbit Alta: Constant scrolling thru features and not connecting to phone

Fri, 31 Aug 2018 20:27:37 -0700

My Fitbit Alta just keeps scrolling thru the functions and it won’t sync either. I got it wet yesterday, and that’s when it started. I’ve tried resyncing many times by pushing the cord button three times, having the search feature on my phone activated. It won’t stop. Just constantly scrolling since yesterday?? Hep

Fitbit Alta: repair turns on/ off

Sun, 12 Aug 2018 09:09:47 -0700

it just shuts off and I have to plug it in to get it back on I would like to get it repaired if they repair them

Fitbit Alta: Fitbit keeps needing to be reset.

Wed, 04 Jul 2018 10:39:19 -0700

My fitbit Alta keeps stopping even when it is fully charged. I have tried to reset it and this clears the problem for about half an hour. I tried to find an error code as described in a previous post but nothing appeared.

Fitbit Alta: Broken data screen repair

Tue, 22 May 2018 08:25:23 -0700

I fell and data screen not showing info although you can see the green light that it is still tracking, can this be fixed and where?

Fitbit Alta: The Bluetooth ability is not functioning

Wed, 09 May 2018 02:36:59 -0700

Dear Sir,

My FITBIT ALTA stoped the connection through the Bluetooth to my IPHONE.

can you advise which repair laboatory in Manhattan/New York can fix it.

thanks and best rgds

Malka Koniak

Fitbit Alta: Fitbit only displaying logo and website

Fri, 13 Apr 2018 23:56:47 -0700

When I plug my fitbit it first shows the logo and then display the website www.fitbit.com/setup. Then When I try to pair with my phone it gets paired but no 4 digit number displayed. I tried to reset but no change. Please Help me what should I do ?

Fitbit Alta: How do I fill in a scratch on my Fitbit Alta HR?

Sun, 04 Mar 2018 22:11:49 -0700

Fairly deep scratch in my Fitbit Alta HR while putting together a piece of equipment. Very disappointed. Any help?

Fitbit Alta: Not counting my steps.

Wed, 08 Nov 2017 04:43:55 -0700

My wife’s Fitbit Alta has been having some problems of not connecting to our new phone at first. Once it has connected it is not counting all the steps it is she is taking. Is there a way we can fix this problem or is this a common issue that people are having.

⟐ Answer deleted November 08, 2017 at 4:43 MST