iFixit - Active Questions With Device "Fitbit Alta"

Fitbit Alta: Fit bit exclamation and no charge

Tue, 28 Feb 2023 16:16:00 -0700

Fitbit doesn't show anything but an exclamation mark. When off the charge port it is dark.

⟐ Commented February 28, 2023 at 16:16 MST

Fitbit Alta: How do I change the time and date?

Mon, 27 Feb 2023 07:00:11 -0700

how do i change the time and date on my fitbit alta?

⟐ Commented February 27, 2023 at 7:00 MST

Fitbit Alta: How do I fix dimmed Fitbit Alta screen?

Mon, 10 Aug 2020 06:37:22 -0700

I can’t see the screen in any light but in darkness it’s still hard but easier to read/see. I need a fix if anyone knows.

Fitbit Alta: Display is dead, how to repair?

Thu, 16 Jul 2020 08:00:32 -0700

The display became dimmer over time and now is completely black. The Fitbit continued to hold charge and track steps but the display is hosed. Accidentally unpaired it and now can’t pair it again without the display. Is there any way to repair the display?

⟐ Edited by author July 16, 2020 at 8:00 MST

Fitbit Alta: Why won’t my jyou smart bracelet turn on?

Sat, 11 Jan 2020 09:26:20 -0700

i powered off my Jyou smart bracelet and now it won’t turn back on, when I put it on charge it makes these long buzzes but still won’t turn on? What should I do?

Fitbit Alta: How to replace the battery

Wed, 08 Jan 2020 05:57:35 -0700

So a similar problem has been posted under FitBit Alta, but the solutions presented are simply to contact Fitbit and see if they can fix it or replace it. If your warranty is passed, they will not do either, but they will offer 25% off future purchases for a replacement. Cue the same thing happening in 3 years.

I would like to know if it is possible to replace the battery altogether. It breaks my heart to send one more thing to the landfill, and I would like to shove it to such a huge waste creating company because, honestly, why bother spending more money?

On a Fitbit forum, there was mention of melting the glue around the screen and lifting it off and replacing the battery. Does that even make sense?

⟐ Answer accepted January 08, 2020 at 5:57 MST

Fitbit Alta: Fitbit Alta wont stay charged when off the charger.

Sun, 17 Nov 2019 10:38:36 -0700

I charge my alta a good hour and the battery icon shows fully charged. When I disconnect it from the charger the power shuts off completely.

⟐ Answer accepted November 17, 2019 at 10:38 MST

Fitbit Alta: fitbit alta will not charge

Mon, 26 Aug 2019 10:39:40 -0700

i tried to charge my fitbit and when i connected the charger the display showed it needed charging but there was no vibration to indicate that it was connected. consequently it never charged. i do not have a button on my charge connector.

⟐ Answered August 26, 2019 at 10:39 MST

Fitbit Alta: The strap of watch comes off.

Sat, 03 Aug 2019 23:29:20 -0700

I bought the watch in Feb 2019 for my daughter from Bangkok airport & now the strap comes off. Please advise

Fitbit Alta: Where is the authorized customer service that handles repair

Wed, 31 Jul 2019 02:52:50 -0700

I had not been wearing my Alta fitbit for a month, and just this morning decided to wear it again. However, the device wont turn on while wearing it on my wrist. I chraged it this morning and while it does turn on when charging it, wearing it again on my wrist it would die on me. Where is the the authorized repair service in metro manila, philippines?

Fitbit Alta: strap replacement alta black

Mon, 22 Jul 2019 15:20:08 -0700

Where to I take it to to replace strap on my Alta - my dog chewed it

⟐ Answer accepted July 22, 2019 at 15:20 MST

Fitbit Alta: Where can I purchase a replacement lens?

Mon, 15 Jul 2019 15:36:58 -0700

I scratched my lens on my FitBit HR today. I was cheerfully informed that this wasn’t covered under warranty (didn’t expect it to be as I had scratched it) but they would offer me a 25% discount on a new one. All I need is a replacement lens. Where can I find the part?

⟐ Commented July 15, 2019 at 15:36 MST

Fitbit Alta: Is plastic catch on the connecting end of the wrist strap replaceable?

Thu, 13 Jun 2019 11:50:53 -0700

The plastic clip that attaches the wrist strap to the Fitbit has broken, are replacements available and where from?

⟐ Answered June 13, 2019 at 11:50 MST

Fitbit Alta: It suddenly turns off

Tue, 21 May 2019 03:33:49 -0700

My fitbit alta suddenly turns off. Needs to connect to charger to turn on again.

Fitbit Alta: Wrong time on display

Mon, 20 May 2019 19:09:31 -0700

Cannot get the time to change

⟐ Answered May 20, 2019 at 19:09 MST

Fitbit Alta: Cracked display replacement and where to obtain how to's - Fitbit Alta

Sat, 20 Apr 2019 11:07:25 -0700

Fitbit HR/Alta screen has crack. Where can I get it fixed?

Fitbit Alta: It won't pair with my phone.

Wed, 27 Mar 2019 05:33:44 -0700

Hi, is there a service center here in Philippines? I can’t pair my alta. Thanks!

⟐ Answered March 27, 2019 at 5:33 MST

Fitbit Alta: How to set date and time

Thu, 21 Feb 2019 09:40:50 -0700

How to set date and time

⟐ Answer accepted February 21, 2019 at 9:40 MST

Fitbit Alta: Cant charge my Fitbit Alta

Sun, 10 Feb 2019 02:44:46 -0700

My fitbit Alta does not charge. The shops say they cannot replace the battery, can this be possible?

Fitbit Alta: Why is my fitbit Alta randomly turning off like the battery just died?

Thu, 07 Feb 2019 13:46:46 -0700

I charge my fitbit Alta until fully charged but then after three or four hours of being used it shuts off like the battery just died. when I put it back on the charger it displays that the battery is only half drained. why is this happening and how can it be fixed. I have already tried the factory reset and the problem is still persisting.

⟐ Answer deleted February 07, 2019 at 13:46 MST