⟐ Commented September 11, 2018 at 11:17 MST

⟐ Answered February 16, 2018 at 8:57 MST

Thanks if there is a solution.

⟐ Answer accepted April 08, 2016 at 4:33 MST

⟐ Answered May 28, 2018 at 7:12 MST

Prevention:

-You should try to avoid tensional stress of the phone (eg. phone in pocket while cycling).

-Also heat could have caused this problem, which my phone was exposed to when the problem occured.

Fix?

I heard that the problem could be (temporarily) fixed using an electrostatic discharge from a lighter igniter.

Why should this work? Is it influencing the static potential of that area, since it is a capacitive touchscreen?

Has anyone damaged his phone due to the high Voltage and electric field?

Are there other solutions without replacing the whole screen?

⟐ Commented July 31, 2019 at 11:20 MST

when the charger is in the phone the red led light on the front is on, but that is even on when the battery is out.

is this a problem with the battery or a problem with the phone? My phone is only 1 month old.

⟐ Answered February 19, 2018 at 5:08 MST

⟐ Commented March 08, 2023 at 13:35 MST

I am pretty sure that it has nothing to do with any app, since I haven't installed something in a long time, and it doesn't seem to matter if I use it or not, or what feature I use, it freezez regardlessly.

I bought the phone this summer and it has been fully functional until now.

Any advice?

⟐ Commented September 11, 2017 at 2:38 MST

⟐ Commented September 17, 2016 at 12:47 MST

⟐ Answer accepted March 19, 2022 at 20:28 MST

⟐ Answered September 30, 2020 at 8:12 MST

ive got my fairphone 2 since july/August. After one month it begun to restart every day for 3 till 5 times. I dont get any answer oft my Problem since four weeks from The fairphone Team... Can anybody help me?

Groetjes

⟐ Commented March 18, 2026 at 8:38 MST

To the more experienced among you,

My phone fell into the water just 3/4 days ago, but it is still working. What I've already done:

- Took everything apart, including the motherboard.
- Cleaned everything with isopropyl alcohol

At that time, the screen still worked (although water stains are visible), but at first not the “touch” feature.

Then, 1 day later, the "touch" feature worked again.

At that time, I left it unplugged and let it dry one more day.

But since then, complete black screen, even after many tries, plugging/unplugging/cleaning/etc.

So, I let it again dry for another 4/5 hours at 45°C (max). But it still doesn’t works.

I know the problem is with the screen, because I'm using a replacement screen that works very well. But I hate to throw away electronics and would do everything to fix it.

My question:

What are my chances of fixing it (I don't have that much tools)? And what else can I try?

- Dip it completely in an isopropyl alcohol bath?
- Disassemble it (but how?)
- Wait 1 full week?

Thank you very much for the opinions of experienced people.


PS: I couldn’t open the 2 small EMI shields on the bottom, to clean the underlying electronic components. Maybe they are soldered(?)

Thank you guys for the quick replies.

I would be pleased to hear other opinions. This is not my first repair, so I feel comfortable with trying advanced repairing, even if difficult. (And, I have not much to loose on this display)

>seems like fairphone is pretty good about repairability so i wouldn’t feel too bad about having to chuck it in the trash.

This is not the point. I repair everything I own, and usually with success. (And, yes, Fairphone are great about repairability !)

PS: I’m surprised that a quick search didn’t reveal any advanced display disassembly (youtube have a few things about it). Did I miss anything?

⟐ Edited by author December 21, 2021 at 21:17 MST

⟐ Answer accepted June 16, 2021 at 17:20 MST

After I have interrupted the call by hanging up the phone works properly again for a while.

⟐ Answer accepted August 27, 2017 at 9:55 MST

⟐ Answered September 14, 2016 at 4:58 MST

Since a couple of days ago my FP2 can't handle being put on the table. It restarts immediately. It's had problems with shocks/pressure before, but not to that point. E.g. when I had it in my pocket and would lean on a table thus squeezing it, it would restart. Now simply putting it down on a hard surface already makes it reboot.

Any ideas how I can fix this?

Thanks in advance!

Clara

⟐ Answer accepted April 26, 2018 at 9:17 MST

⟐ Commented December 18, 2019 at 2:00 MST

Was kann ich tun, damit der touchscreen wieder funktioniert?

Ich hatte mein Fairphone einen Tag lang nicht benutzt und jetzt funktioniert es nicht mehr.

⟐ Answered July 31, 2019 at 11:24 MST

I stupidly managed to drop my Fairphone2 down the toilet last night and now I cannot click on anything on the right handside of the screen or only with extreme difficulty.

I don’t know if there is anything I can try and do myself to fixit or if I just order a new display module.

Any thoughts?

⟐ Answered July 31, 2019 at 11:31 MST