ive got my fairphone 2 since july/August. After one month it begun to restart every day for 3 till 5 times. I dont get any answer oft my Problem since four weeks from The fairphone Team... Can anybody help me?

Groetjes

⟐ Commented March 18, 2026 at 8:38 MST

⟐ Commented March 08, 2023 at 13:35 MST

⟐ Answer accepted March 19, 2022 at 20:28 MST

To the more experienced among you,

My phone fell into the water just 3/4 days ago, but it is still working. What I've already done:

- Took everything apart, including the motherboard.
- Cleaned everything with isopropyl alcohol

At that time, the screen still worked (although water stains are visible), but at first not the “touch” feature.

Then, 1 day later, the "touch" feature worked again.

At that time, I left it unplugged and let it dry one more day.

But since then, complete black screen, even after many tries, plugging/unplugging/cleaning/etc.

So, I let it again dry for another 4/5 hours at 45°C (max). But it still doesn’t works.

I know the problem is with the screen, because I'm using a replacement screen that works very well. But I hate to throw away electronics and would do everything to fix it.

My question:

What are my chances of fixing it (I don't have that much tools)? And what else can I try?

- Dip it completely in an isopropyl alcohol bath?
- Disassemble it (but how?)
- Wait 1 full week?

Thank you very much for the opinions of experienced people.


PS: I couldn’t open the 2 small EMI shields on the bottom, to clean the underlying electronic components. Maybe they are soldered(?)

Thank you guys for the quick replies.

I would be pleased to hear other opinions. This is not my first repair, so I feel comfortable with trying advanced repairing, even if difficult. (And, I have not much to loose on this display)

>seems like fairphone is pretty good about repairability so i wouldn’t feel too bad about having to chuck it in the trash.

This is not the point. I repair everything I own, and usually with success. (And, yes, Fairphone are great about repairability !)

PS: I’m surprised that a quick search didn’t reveal any advanced display disassembly (youtube have a few things about it). Did I miss anything?

⟐ Edited by author December 21, 2021 at 21:17 MST

⟐ Answer accepted June 16, 2021 at 17:20 MST

(English) for months now, I have had a serious problem with my fairphone. Whenever I try to call someone, the reception indicator switches from 4G (or whatever good reception it showed before) to H or worse & then my calls rarely go through - often my phone just tells me “call ended”, because the reception was too bad. Calls from other people rarely reach me - they just get a notification that I’m not available & I don’t even get notified that they tried to reach me. All this happens in areas where everybody else has regular reception without problems… Interestingly, the internet isn’t affected at all, I can surf anywhere without problems.

My initial thought was that the antenna within the phone (which goes from the bottom to the top) must be broken or slipped out of its mounting. However, I’ve now finally found the time to open the phone & unscrew the tiny screws around the antenna to have a look & everything seems fine. Do you have any ideas what I can do?

Thank you!

(German) Ihr Lieben, ich hoffe, ihr könnnt mir helfen…

schon seit Monaten habe ich ein ernsthaftes Problem mit meinem Fairphone. Immer wenn ich versuche jemanden anzurufen, schaltet die Anzeige für den Empfang von 4G (oder was da sonst an gutem Empfang angezeigt wurde) zu H oder schlechter & dann kommen meine Anrufe einfach nicht durch. Oft sagt mir mein Handy einfach “Call ended“, weil der Empfang zu schlecht war. Anrufe von anderen Menschen erreichen mit kaum - sie kriegen dann einfach eine Nachricht, dass ich nicht erreichbar bin & ich kriege noch nicht einmal mit, dass sie versucht haben, mich anzurufen. All das passiert in Gegenden, wo alle anderen ganz normalen Empfang ohne Probleme haben. Interessanterweise ist das Internet nicht davon betroffen, ich kann ohne Probleme überall surfen.

Zuerst dachte ich, dass die Antenne im Handy (die ja von unten nach oben geht) irgendwie gebrochen oder aus der Halterung gerutscht sein müsste. Ich habe aber jetzt endlich die Zeit gefunden, das Handy auseinanderzunehmen & auch die Halterung um die Antenne auseinanderzuschrauben & alles scheint dort in Ordnung zu sein. Habt ihr irgendeine Idee, was ich noch machen kann?

Danke!

⟐ Answered September 30, 2020 at 8:12 MST

⟐ Answer edited February 03, 2020 at 0:11 MST

⟐ Commented December 18, 2019 at 2:00 MST

I stupidly managed to drop my Fairphone2 down the toilet last night and now I cannot click on anything on the right handside of the screen or only with extreme difficulty.

I don’t know if there is anything I can try and do myself to fixit or if I just order a new display module.

Any thoughts?

⟐ Answered July 31, 2019 at 11:31 MST

⟐ Answered July 31, 2019 at 11:28 MST

Was kann ich tun, damit der touchscreen wieder funktioniert?

Ich hatte mein Fairphone einen Tag lang nicht benutzt und jetzt funktioniert es nicht mehr.

⟐ Answered July 31, 2019 at 11:24 MST

Prevention:

-You should try to avoid tensional stress of the phone (eg. phone in pocket while cycling).

-Also heat could have caused this problem, which my phone was exposed to when the problem occured.

Fix?

I heard that the problem could be (temporarily) fixed using an electrostatic discharge from a lighter igniter.

Why should this work? Is it influencing the static potential of that area, since it is a capacitive touchscreen?

Has anyone damaged his phone due to the high Voltage and electric field?

Are there other solutions without replacing the whole screen?

⟐ Commented July 31, 2019 at 11:20 MST

Can this be stopped by changing settings or is this a bigger issue?

⟐ Answered October 21, 2018 at 10:46 MST

My phone is stuck in ‘alarms only' mode for sound, and when I pull the top menu down the button simply doesn't respond. All the other options there, inc Bluetooth, brightness, hotspot etc all work fine but the sound doesn't work.

Why is this, and is there anywhere else (ive searched through sound settings and can't see anything) that I can change it to total silence or to loud?

Thanks

Cait

⟐ Commented September 11, 2018 at 11:17 MST

⟐ Answered May 28, 2018 at 7:12 MST