iFixit - Answers With Device "Fairphone"

Fairphone 2: Why does my phone sometimes just turns off itself?

Tue, 11 Sep 2018 11:17:16 -0700

Sometimes phone turns off and I have to replace battery and turn power on. Why does phone turns off itself ?

⟐ Commented September 11, 2018 at 11:17 MST

Fairphone 2: Why can't I hang up after call?

Fri, 16 Feb 2018 08:57:47 -0700

During phone calls my screen goes black. I can't get it back on, so I can't hang up. If the call goes to voicemail I need to take the battery out in order to switch off my phone and hang up. What can I do about this problem?

⟐ Answered February 16, 2018 at 8:57 MST

Fairphone 2: Is it possible to turn off the camera sound?

Fri, 08 Apr 2016 04:33:16 -0700

The sound is pretty loud and ist not cangeable and kind of annoying. In surroundings wehere you shoud be qiet is ti impossible to take fotos.

Thanks if there is a solution.

⟐ Answer accepted April 08, 2016 at 4:33 MST

Fairphone 1: My charger socket is broken, is it possible to fix it?

Sun, 12 Feb 2017 01:48:25 -0700

Hello,

my charger socket doesn't work like it should, that means that I can't reallly charge my phone. If I want to charge it, I have to put it in a special position where the kable is somehow snapped off, then it works. I'm not sure why it is broken but I think it's probably because I was to harsh with the kable. Is there any possibility to fix it? I also looked on the fairphone-website itself, but I couldn't find anything about it so far.

Hoping for an answer soon, Greetings Julia

⟐ Answered February 12, 2017 at 1:48 MST

Fairphone 1: Waiting for the answer from the support team at Fairphone.com

Sat, 16 Jul 2016 05:45:11 -0700

The problem seems to be around since January 2014 – see https://fairphone.zendesk.com/hc/communi... (contacting the support recommended:-)

While waiting for an answer from the Fairphone support team, I am searching for possible fixes. Is there a more robust replacement, perhaps with Fixit.com?

...and corrections (sorry, folks)

Hi odlturkey03 and thanks, so I've had a look into the Fixit guide disassembly part and do not feel comfortable with getting at it myself. Meanwhile, found a discussion about the weak USB port – http://fairphone.com/2013/10/03/guest-bl... Seems to be an unsolved issue... No reaction from the Fairphone support team yet...

:-)

P.S. will come back with Fairphone people's answer

⟐ Answer accepted July 16, 2016 at 5:45 MST

Fairphone 2: Incoming calls don't appear on my screen

Mon, 28 May 2018 07:12:54 -0700

When I receive a call, I can hear the phone ringing or vibrating but nothing appears on the screen. I just can wait for the end of the call to see something like « missed calls ». I already tried to restart, erase data, but I can't fix it. Please help, It's driving me nuts :) Thank you !

⟐ Answered May 28, 2018 at 7:12 MST

Fairphone 3: My phone won't switch on anymore

Mon, 27 Oct 2025 06:17:49 -0700

Hi,

My phone just switched off, even though it still had about 50% battery left.

It won't charge any more either.

I tried several chargers that worked with it and that currently work with other phones as well.

I dismantled it and rebuilt it, twice. It still won't turn on or charge.

Do you have any idea about what I should do next?

Thank you!

Ludovic

⟐ Commented October 27, 2025 at 6:17 MST

Fairphone 1: Touchscreen fails after reassembling

Mon, 29 May 2017 02:39:09 -0700

My Fairphone has been fixed before and ever since the lens of my camera was dirty. Today I cleaned it, following assembly instructions on Fixit. However, my touchscreen fails so I can't use the phone anymore. Do you know what I might have done wrong in putting everything back together?

Thanks, Annemiek

⟐ Answered May 29, 2017 at 2:39 MST

Fairphone 2: Prevent/Fix Touchscreen dead zones

Wed, 31 Jul 2019 11:20:08 -0700

A 5mm vertical row of my FP2 touchscreen doesn`t respond to touch Inputs.

Prevention:

-You should try to avoid tensional stress of the phone (eg. phone in pocket while cycling).

-Also heat could have caused this problem, which my phone was exposed to when the problem occured.

Fix?

I heard that the problem could be (temporarily) fixed using an electrostatic discharge from a lighter igniter.

Why should this work? Is it influencing the static potential of that area, since it is a capacitive touchscreen?

Has anyone damaged his phone due to the high Voltage and electric field?

Are there other solutions without replacing the whole screen?

⟐ Commented July 31, 2019 at 11:20 MST

Fairphone 1: Is it possible to replace headphone socket

Thu, 07 Jan 2016 17:48:04 -0700

The connection on my Fairphone 1 has started to get a bit dodgy on the headphone socket - I have to play a bit with the plug to get it to work, otherwise sound carries on from the phone speaker or only in one ear.

Is it possible to replace this part?

⟐ Commented January 07, 2016 at 17:48 MST

Fairphone 1: Dropped my phone and now it turns itself off after around 5 minutes on

Mon, 25 Jan 2021 08:05:28 -0700

I dropped my FP1 today and the battery went immediately from 51% to 18%.

I turned it on and it keeps turning itself off after around 5 minutes on,

What can I do? I really need my phone and I want to fix it tonight.

⟐ Answer deleted January 25, 2021 at 8:05 MST

Fairphone 2: Why isnt my phone turning on?

Mon, 19 Feb 2018 05:08:17 -0700

I let my Fairphone 2 battery die out and when I went to charge it again, it wont turn back on. I have let it charge for a whole day and it still isnt turning on. I have tried multiple chargers as well that are the spec Fairphone ask for. Sometimes it will go to the fairphone load screen and start showing the battery charge screen and says that it has 0% battery. After showing that the screen just goes blank.

when the charger is in the phone the red led light on the front is on, but that is even on when the battery is out.

is this a problem with the battery or a problem with the phone? My phone is only 1 month old.

⟐ Answered February 19, 2018 at 5:08 MST

Fairphone 2: My phone won't charge the battery anymore.

Wed, 08 Mar 2023 13:35:48 -0700

My phone all of sudden will not register that there is a charger in the port and charge. The battery will charge up in my husbands phone. Is there anything I can do?

⟐ Commented March 08, 2023 at 13:35 MST

Fairphone 1: How do I replace the screen?

Tue, 12 Nov 2019 03:23:19 -0700

i just read the ifixit article about replacing the display assembly because my screen is broken (the phone fell on the floor..) but i don't understand at what step i'm supposed to actually replace the screen ? i get it's the eplanation of the opening of the phone etc but it doesn't actually says what you're supposed to do when it's done .. or maybe i just don't get it.

The fairphone 1 second batch !

⟐ Edited by author November 12, 2019 at 3:23 MST

Fairphone 1: The power button doesn't work

Tue, 24 Oct 2017 08:23:09 -0700

the power button of my Fairphone doesn't work, how can I fix it ?

⟐ Answered October 24, 2017 at 8:23 MST

Fairphone 2: Why is the display freezing up after one minute of use?

Mon, 11 Sep 2017 02:38:48 -0700

I have tried turning it of and on, removing the batteri and removing the screen, it still does not work. Every time I turn it back on, it freezes up after one minute of use. It will not respond to any touch, but all the images and icons are still there.

I am pretty sure that it has nothing to do with any app, since I haven't installed something in a long time, and it doesn't seem to matter if I use it or not, or what feature I use, it freezez regardlessly.

I bought the phone this summer and it has been fully functional until now.

Any advice?

⟐ Commented September 11, 2017 at 2:38 MST

Fairphone 2: Via USB to Ethernet using an. Adapter

Sat, 17 Sep 2016 12:47:56 -0700

I want to access the Internet via an USB to Ethernet Adapter, for example my Adapter which uses the Davicom DM9621A controller. It works at my tablet out of the box. Not with the Fairphone2. Any solutions? Does some other Adapter work?

⟐ Commented September 17, 2016 at 12:47 MST

Fairphone 1: How to replace the flash?

Sat, 16 Jan 2016 05:07:41 -0700

Hey there,

My Fairphone's flash is broken and i already bought a new one. Now i am kind of lost trying to change it because i didn't expect the flash soldered on...

Is there a way to fix that quickly?

And someone please create a main instruction for changing the flash!

Thanks a lot, Klemens

⟐ Commented January 16, 2016 at 5:07 MST

Fairphone 2: Is the Fairphone2 aptX-capable?

Sat, 19 Mar 2022 20:28:33 -0700

Out of the components you have identified in the Fairphone 2, can you tell if the FP2 supports aptX (bluetooth codec)?

⟐ Answer accepted March 19, 2022 at 20:28 MST

Fairphone 2: Is my battery out?

Wed, 30 Sep 2020 08:12:33 -0700

I bought my Fairphone 2 in June , and just recently my battery would not charge anymore. Could it be out already, or can it be another problem?

⟐ Answered September 30, 2020 at 8:12 MST