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<title><![CDATA[iFixit - Answers With Device &quot;Dell XPS 15 9560&quot;]]></title>
<link>https://www.ifixit.com/Answers/Device/Dell_XPS_15_9560?rss=yes</link>
<description><![CDATA[Top Questions according to your query. Only showing &quot;Dell XPS 15 9560&quot; questions.]]></description>
<language>en-US</language>
<pubDate>Wed, 27 May 2026 12:02:49 -0700</pubDate>
<item>
<title><![CDATA[Dell XPS 15 9560: Does anyone know how to replace the AC jack on this laptop?]]></title>
<description><![CDATA[<p>My laptop is reporting the message of &quot;ac power adapter wattage and type cannot be determined&quot; as such I have followed the troubleshooting steps and I have brought a new Charger and plugged it into the computer. However, the issue still persists.</p>

<p>So...How can I replace the AC Jack on this laptiop with little soldering knowledge?</p>

<p>Kind Regards,</p>

<p>Corgi.</p>

<p>Update - Please see MB pictures attached.</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/fi21FK2JDZQXJW1c.standard" width="192" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/fi21FK2JDZQXJW1c.full&quot;, '', 'width=1440,height=1691')" /></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/nmxDKrZVF6pYKmse.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/nmxDKrZVF6pYKmse.full&quot;, '', 'width=1440,height=1920')" /></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/w4dXKVMXE1DEOO1y.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/w4dXKVMXE1DEOO1y.full&quot;, '', 'width=1440,height=1920')" /></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/Q2iOZBZRblpQV3JB.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/Q2iOZBZRblpQV3JB.full&quot;, '', 'width=1440,height=1920')" /></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/ZEd2CtSPKDGufqVg.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/ZEd2CtSPKDGufqVg.full&quot;, '', 'width=1440,height=1920')" /></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/LGdQokqCXgqfDyEh.standard" width="282" height="134" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/LGdQokqCXgqfDyEh.full&quot;, '', 'width=1440,height=683')" /></div>

<p>Edit 25/9/24 - Thanks to the tireless work of <strong><a href="https://www.ifixit.com/User/4084967/shingle" target="_blank">shingle</a> </strong>we have solved the issue. With a quick AC jack replacement and an installation my Laptop is now working!</p>

<p>just for ease of use I used this guide for disassembly : <a href="/Guide/Dell+XPS+15+9560+Fans+Replacement/145731">Dell XPS 15 9560 Fans Replacement</a></p>

<p>Though here are a few pitfalls I found!</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/5vWGCDIIW6JxGmv4.standard" width="171" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/5vWGCDIIW6JxGmv4.full&quot;, '', 'width=759,height=1001')" /></div>

<p>- This should be what your hinge looks like Immediately after you open the laptop, you then need to undo three different screws, but first unplug the power connector, it has a bunch of red and black wires. Sorta like this:</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/3bXEHVT51YQqYebE.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/3bXEHVT51YQqYebE.full&quot;, '', 'width=1440,height=1920')" /></div>

<p>- see bottom left,</p>

<p>Then you untape the ( very fragile, so be careful) screen connector and the AC jack ( Actually called a DC connector for some reason).</p>

<p>Then you need to unscrew the two screws on top of the hinge, and VERY VERY gently push the hinge upwards.</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/Sa1bGPADeAyTLKwK.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/Sa1bGPADeAyTLKwK.full&quot;, '', 'width=1440,height=1920')" /></div>

<p>There you will find a third screw, unscrew this one but Put it somewhere safe as it is actually different than the two other screws you have just removed</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/uXA2Qs23BTy6S2E4.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/uXA2Qs23BTy6S2E4.full&quot;, '', 'width=1440,height=1920')" /></div>

<p><br /><br />Once you have done that gently slot the new part into the hole into the little cut out for it and using the screw you have just put aside for safety, screw the new part into the cutout, you shouldn't really have to worry about orientation as it actually only fits in the correct configuration.</p>

<p>Now move the screen cable and the new power connector away from the hinge to close the hinge, it should look like the picture before you removed the screws, then gently replace the tape.</p>

<p>Then pick up the new connector for the AC jack ( It should look like the picture below) and plug it into the slot with the dot/divet facing upwards.</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/VqlLjr2bG5RbNq4T.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/VqlLjr2bG5RbNq4T.full&quot;, '', 'width=1440,height=1920')" /></div>

<p>gently push in with very very minor wiggling if needed. and then put the screws for the hinges in once everything looks seated correctly.</p>

<p>Then re assemble the laptop as the guide but read backwards and cograts you should have a working laptop! Whoo hoo!</p>

<p>⟐ Commented December 14, 2025 at 23:54 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/870815/Does+anyone+know+how+to+replace+the+AC+jack+on+this+laptop</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/870815</guid>
<pubDate>Sun, 14 Dec 2025 23:54:45 -0700</pubDate>
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<title><![CDATA[Dell XPS 15 9560: Can I upgrade the processor on my device from i5 7300hq to 7700hq?]]></title>
<description><![CDATA[<p>I have a dell xps 15 9560 with core i5-7300hq, is it possible to upgrade to i7-7700hq? And will it be difficult to upgrade? Thanks.</p>

<p>⟐ Answered January 03, 2023 at 18:15 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/427567/Can+I+upgrade+the+processor+on+my+device+from+i5+7300hq+to+7700hq</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/427567</guid>
<pubDate>Tue, 03 Jan 2023 18:15:57 -0700</pubDate>
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<title><![CDATA[Dell XPS 15 9560: 2017 xps 15 9560 replacing the 56wh battery with 97wh]]></title>
<description><![CDATA[<p>does anyone have any information on the battery ?</p>

<p>i know that they should fit in the same chassis for the new 9560 model</p>

<p>i would like to know if anyone has a part number / price / website to buy the 97wh battery from</p>

<p>(preferably in the uk)</p>

<p>⟐ Commented March 08, 2019 at 4:09 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/418093/2017+xps+15+9560+replacing+the+56wh+battery+with+97wh</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/418093</guid>
<pubDate>Fri, 08 Mar 2019 04:09:12 -0700</pubDate>
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<item>
<title><![CDATA[Dell XPS 15 9560: How to permanently disable the 1050]]></title>
<description><![CDATA[<p>I have this xps 9560 with a fried GTX 1050 and i want to use the pc and just disable the 1050 because right when windows detects the card it BSODs. Any help on permanently disabling it is helpful.</p>

<p>⟐ Answer edited August 19, 2022 at 11:21 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/731831/How+to+permanently+disable+the+1050</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/731831</guid>
<pubDate>Fri, 19 Aug 2022 11:21:53 -0700</pubDate>
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<item>
<title><![CDATA[Dell XPS 15 9560: What is the SW4 button?]]></title>
<description><![CDATA[<p>While researching a problem(*) I noticed that on the back of the mainboard, just next to the battery, there is a momentary switch with &quot;SW4&quot; in white next to it.</p>

<p>It can be barely seen from the top - see pictures</p>

<p>View from the top:</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/BICnPfOpTCIAZMBS.standard" width="282" height="158" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/BICnPfOpTCIAZMBS.full&quot;, '', 'width=1600,height=900')" /></div>

<p>View from the bottom:</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/TyasvVxqUYUUyd5P.standard" width="282" height="158" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/TyasvVxqUYUUyd5P.full&quot;, '', 'width=1600,height=900')" /></div>

<p>There is no access to the switch from either the kb or the bottom.</p>

<p>(*) An aside: coffee was spilt on it, it died, it was given to me. I got it going (much cleaning) and now it says &quot;AC not connected&quot;. BTW there is no battery.</p>

<p>⟐ Commented April 04, 2025 at 1:51 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/894619/What+is+the+SW4+button</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/894619</guid>
<pubDate>Fri, 04 Apr 2025 01:51:51 -0700</pubDate>
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<title><![CDATA[Dell XPS 15 9560: Why is my cpu clock speed always dropping to 0.79ghz?]]></title>
<description><![CDATA[<p>Okay so I have a Dell xps 15 9560 core i5 7th gen 4gb dedicated gtx 1050</p>

<p>So the cpu clock speed always drop to 0.79-0.80ghz every time I run a game. Thereby causing the game and the laptop to lag.</p>

<p>I’ve cleaned the motherboard, the fans, and opened the cpu and gpu and the thermal paste still intact and not dry</p>

<p>I’ve cleaned the heat dessipitating panel.</p>

<p>I’ve undervolted it yet it still happens.</p>

<p>How do I fix this issue? Does that mean I can’t game with the laptop?</p>

<p>⟐ Commented April 05, 2026 at 16:52 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/948732/Why+is+my+cpu+clock+speed+always+dropping+to+0.79ghz</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/948732</guid>
<pubDate>Sun, 05 Apr 2026 16:52:21 -0700</pubDate>
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<item>
<title><![CDATA[Dell XPS 15 9560: Malfunctioning USB port replacement]]></title>
<description><![CDATA[<p>Does anyone know if the USB-A (not the C port) that's on the left side of the laptop, beside the power connector, can be replaced or fixed? It doesn't work and Windows keeps complaining and throwing errors about overvoltage on the port. Thanks!</p>

<p>⟐ Commented October 27, 2025 at 5:54 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/923582/Malfunctioning+USB+port+replacement</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/923582</guid>
<pubDate>Mon, 27 Oct 2025 05:54:34 -0700</pubDate>
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<title><![CDATA[Dell XPS 15 9560: replacement battery not charging - only 1 month old]]></title>
<description><![CDATA[<p>Hi.</p>

<p>My battery was dying so i got a replacement one for my Dell XPS 15 9560. I installed it and followed the instructions about a full charge and then letting it run down to 0. Then to charge it fully. It worked fine last month. I just tried to turn it on and it will not work.</p>

<p><br />I took the back off and unplugged it. Held the power button for over 30 seconds, then reconnected it and tried charging it again.... No luck.</p>

<p><br />Is there something else I can try? Thanks.</p>

<p>⟐ Answer edited September 03, 2025 at 15:55 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/915398/replacement+battery+not+charging+-+only+1+month+old</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/915398</guid>
<pubDate>Wed, 03 Sep 2025 15:55:19 -0700</pubDate>
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<title><![CDATA[Dell XPS 15 9560: Replaced Battery Won't Fully Charge]]></title>
<description><![CDATA[<p>I replaced the battery in my Dell XPS 15 9560 with the battery from iFixit. However, since doing so, the battery won’t charge past 67%. I’ve unplugged and replugged, turned it on/off, tried a new charging cord.  I’ve tried searching online for the answer, but most people say the problem is a setting called “Desktop Mode” which isn’t an option on my computer. Any help would be appreciated!</p>

<p>⟐ Commented July 21, 2023 at 21:40 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/722797/Replaced+Battery+Won&#039;t+Fully+Charge</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/722797</guid>
<pubDate>Fri, 21 Jul 2023 21:40:03 -0700</pubDate>
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<title><![CDATA[Dell XPS 15 9560: Does anyone know how to replace the headphone jack on this laptop?]]></title>
<description><![CDATA[<p>I have a XPS 9560 and I cannot seem to find a replacement jack for this computer. Do any previous models use the same jack?</p>

<div class="clearer"></div><div class="headerContainer"><h3 id="Section_Update_06_06_Num_23" class="header">Update (06/06/23)</h3></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/4KRgW2veZage3Fgp.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/4KRgW2veZage3Fgp.huge&quot;, '', 'width=900,height=1200')" /></div>

<p>Picture of the audio jack</p>

<div class="clearer"></div><div class="headerContainer"><h3 id="Section_Update_06_06_Num_23_1" class="header">Update (06/06/23)</h3></div>

<p><a class="user-mention-link notranslate" href="/User/4007880/Andrew+S">@andrewsawesome</a> Hey I apologize been busy with work. I can only answer about a few of those not too savvy on this microelectronics.</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/laH3tOFU3iMSQVTT.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/laH3tOFU3iMSQVTT.huge&quot;, '', 'width=900,height=1200')" /></div>

<p>The number of pins seems to be 7. Dimensions and pin space I couldn't tell you as I have not taken the motherboard out of the pc and the jack is still within the motherboard.</p>

<div class="clearer"></div><div class="headerContainer"><h3 id="Section_Update_06_10_Num_23" class="header">Update (06/10/23)</h3></div>

<p>Hello all! Again thanks for staying with me below are four (hopefully satisfactory) of the audio jack.</p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/SZ4M4aXtlLoUJaos.standard" width="282" height="211" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/SZ4M4aXtlLoUJaos.huge&quot;, '', 'width=1600,height=1200')" /></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/5GLynVTTE1QTxXs3.standard" width="282" height="211" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/5GLynVTTE1QTxXs3.huge&quot;, '', 'width=1600,height=1200')" /></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/PZSbWWS1jufOXKTr.standard" width="282" height="211" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/PZSbWWS1jufOXKTr.huge&quot;, '', 'width=1600,height=1200')" /></div>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/QAgN1ObigPiZ3jKT.standard" width="282" height="211" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/QAgN1ObigPiZ3jKT.huge&quot;, '', 'width=1600,height=1200')" /></div>

<div class="clearer"></div><div class="headerContainer"><h3 id="Section_Update_06_14_Num_23" class="header">Update (06/14/23)</h3></div>

<p>So I ended up finding a workshop that had digital calipers and measured it there (They also have a bunch of soldering equipment too! Whoop!) Attached a rough sketch but it seems you may be right <a class="user-mention-link notranslate" href="/User/4106591/Jerry+Wheeler">@dadibrokeit</a></p>

<div class="imageBox imageBox_left"><img src="https://guide-images.cdn.ifixit.com/igi/iIlAIcVFbivekHII.standard" width="169" height="225" class="hasMenu hasLarge" alt="Block Image" onclick="window.open(&quot;https:\/\/guide-images.cdn.ifixit.com\/igi\/iIlAIcVFbivekHII.huge&quot;, '', 'width=900,height=1200')" /></div>

<p>. Will order it and attempt to solder it when it gets here but I don't count on it arriving too soon.</p>

<p>⟐ Edited by author June 14, 2023 at 18:48 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/795511/Does+anyone+know+how+to+replace+the+headphone+jack+on+this+laptop</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/795511</guid>
<pubDate>Wed, 14 Jun 2023 18:48:24 -0700</pubDate>
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<title><![CDATA[Dell XPS 15 9560: Getting a "Alert! TPM device is not detected" error with new battery]]></title>
<description><![CDATA[<p>I just replaced my aging battery with one from ifixit a couple weeks ago and I started getting an error on startup. It is a Dell SupportAssist error with service tag G4MHZF2 and says “Alert! TPM device is not detected”. There are three options, continue, bios setup and diagnostics but none are clickable. A hard reboot does not fix the issue. Not sure what to do.</p>

<p>Thanks</p>

<p>⟐ Commented March 15, 2025 at 21:46 MST</p>]]></description>
<link>https://www.ifixit.com/Answers/View/716321/Getting+a+%22Alert!+TPM+device+is+not+detected%22+error+with+new+battery</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/716321</guid>
<pubDate>Sat, 15 Mar 2025 21:46:59 -0700</pubDate>
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<title><![CDATA[Dell XPS 15 9560: Screen fine, glass cracked]]></title>
<description><![CDATA[<p>The screen is perfectly fine but the glass is cracked and there is a junk out of the bottom right corner missing.</p>]]></description>
<link>https://www.ifixit.com/Answers/View/723991/Screen+fine,+glass+cracked</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/723991</guid>
<pubDate>Sat, 05 Mar 2022 17:10:41 -0700</pubDate>
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<title><![CDATA[Dell XPS 15 9560: Battery Not Detected - XPS 15 9560]]></title>
<description><![CDATA[<p>I ordered Dell 6GTPY 97 Wh Battery for Dell XPS 15 9560 and installed it but I’m getting an error that says battery not detected and it’s not charging with. Looks like battery is compatible with the laptop model per the description in iFixit. Any suggestions on how to fix that?</p>]]></description>
<link>https://www.ifixit.com/Answers/View/714979/Battery+Not+Detected+-+XPS+15+9560</link>
<guid isPermaLink="false" >https://www.ifixit.com/Answers/View/714979</guid>
<pubDate>Mon, 13 Dec 2021 10:16:16 -0700</pubDate>
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