iFixit - Answers With Device "Dell XPS 13 9360"

Dell XPS 13 9360: Can I replace the battery myself in a Dell XPS 13 9360

Fri, 28 Jan 2022 04:57:09 -0700

Do you have instructions, tools, and parts necessary to replace the battery in my Dell XPS 9360?

⟐ Answered January 28, 2022 at 4:57 MST

Dell XPS 13 9360: Can a xps13 9350 keyboard fit a 9360?

Wed, 04 Mar 2026 12:51:21 -0700

Hi I'm looking to replace my dell spx13 9360`s keyboard but apparently there's not yet the spare part on the market, so I wonder if the 2016's 9350 model with fit, as they are almost identical machines? thank you

⟐ Answer edited March 04, 2026 at 12:51 MST

Dell XPS 13 9360: Laptop won't accept ifixit battery replacement.

Tue, 24 Sep 2024 19:30:53 -0700

I just bought a replacement kit for my XPS that was struggling because of poor battery life. I put the new battery in and I am now getting a warning that the laptop won't charge the new battery because it is a third-party battery. I know this is a known issue for some Dell computers. I have tried reinstalling the driver as was suggested on the site here and unplugging and replugging the battery back in without any success. Unfortunately, the battery will not charge and I continue to get the single white/single orange error flash pattern in addition to a BIOS error every time I start up the laptop. Just wondering if anybody has any other fixes beyond driver reinstallation for this specific laptop.

⟐ Commented September 24, 2024 at 19:30 MST

Dell XPS 13 9360: My laptop cpu dead . What can I do?

Sun, 18 Dec 2022 02:50:59 -0700

I bought this laptop from a second-hand market for 330$. After 2 two months later I got received a message from my bios saying to “update your bios” but didn’t know what that meant. After 7/8 days my laptop wouldn't turn on. I took it to a repair shop and they told me I had a dead CPU. I attempted to search for one on the market but couldn't find one, Bcz it’s a market out in Bangladesh. After that, I decided I would change the whole motherboard. But sadly I couldn’t find a replacement anywhere. What can I do ?😭 please help me. I don’t have the availability to buy a new one.

⟐ Answer accepted December 18, 2022 at 2:50 MST

Dell XPS 13 9360: How to remove broken headphone plug tip from headphone jack

Wed, 13 Jan 2021 07:36:44 -0700

Hi,

The tip of my headphone plug got broken and stuck deep in the headphone jack of my PC (dell xps 13 9360). Please i need ideas on how can I remove it. I checked online but i haven't seen helpful videos. Any suggestions?

⟐ Commented January 13, 2021 at 7:36 MST

Dell XPS 13 9360: New Dell Battery sporadically recognized

Wed, 09 Jun 2021 12:13:21 -0700

I installed an ifixit battery into my Dell XPS 13 9360 and it worked perfectly for 1 week! Then randomly, my laptop light began flashing white and amber non-stop. I received an error saying the battery is not a Dell battery and so the computer will not charge it.

So I went into the BIOS set up settings and turned off adapter warnings and the problem stopped at first. But whenever I restart my computer or my computer goes to sleep and wakes up, the problem just restarts again! Sometimes it decides that it will not charge the battery either, but sometimes it will charge the battery just fine.

Has anyone found a permanent solution to this issue? It is not sustainable for me to enter bios set up every time I want to wake up my computer.

⟐ Commented June 09, 2021 at 12:13 MST

Dell XPS 13 9360: Issue with Dell XPS replacement battery

Tue, 13 Sep 2022 07:03:48 -0700

I just purchased a replacement battery for a DELL XPS 13 9360.

With the previous battery, the laptop would die as soon as the power cord was unplugged and it always had a yellow flashing light.

Dell BIOS system tests indicated a bad battery.

With the battery replacement, the indicator light no longer flashes yellow continuously and the BIOS tests pass. The battery will not charge past 46% and the laptop still dies immediately if power cord is unplugged.

⟐ Commented September 13, 2022 at 7:03 MST

Dell XPS 13 9360: Fan not turning on

Tue, 19 Oct 2021 18:54:07 -0700

I repasted the cpu and applied some thermal pads to the heatsink. Popped the chassis back on and when i fired it up i notice the fan doesn’t turn on. Ran a startup diagnostic and it reports the fan is functional. I’m wondering if I put too much insulation that the fan isn’t being triggered? The unit gets a little hotter on the bottom chassis but seems to run faster/doesn’t throttle as hard and core temp app reports lower temps. I would like the fan to turn on or at least know whats up, thanks.

⟐ Commented October 19, 2021 at 18:54 MST

Dell XPS 13 9360: How do I fix this broken laptop screen?

Mon, 18 May 2026 20:54:04 -0700

I have a spare Dell XPS 13 9260 and its screen is basically unusable. When I turn it on, it's just stuck on a dark color and sometimes it will flash the Windows login screen. I can't login either since it was my sister's, but she forgot the password to it years ago. I tried to hard reset it by holding down the power button for 15-20 seconds (according to dell.com) but nothing happened. Is there any way to fix this or do I have to replace the screen myself?

⟐ Answer edited May 18, 2026 at 20:54 MST

Dell XPS 13 9360: replacement part for a broken hinge

Tue, 06 May 2025 09:49:29 -0700

I believe the hing of my machine is broken, and i was reading elsewhere that this is the palm assembly, but that was for an xps 15, and when isearched on dell's site under my service tag it didn't have that part. Is there somewhere i can buy the replacement part needed?

⟐ Answer accepted May 06, 2025 at 9:49 MST

Dell XPS 13 9360: Touchpad stopped working after battery replacement

Wed, 30 Apr 2025 15:18:41 -0700

I purchased a replacement battery from iFixIt and the install went very well. However, the first time I started the laptop after replacing the battery, the touchpad worked for a bit, then suddenly stopped. The mouse cursor disappeared entirely. So I connected an external USB mouse and that mouse worked just fine. I checked Device Manager, and there is an error next to the IC2 HID device (which it seems is the touchpad).

There doesn't appear to be a way to upgrade the driver, but it also doesn't appear to be a software problem. I booted the laptop with an Ubuntu live USB and it didn't recognise the touchpad either. Again, I plugged-in an external USB mouse and that mouse worked fine in Ubuntu.

It seems like something must have happened, but I cannot figure out what. I opened the laptop again and checked the cables for the touchpad. As far as I can tell, nothing is amiss or lose. Any ideas on what I can do?

⟐ Answered April 30, 2025 at 15:18 MST

Dell XPS 13 9360: Change EU keyboard to US keyboard layout

Wed, 01 Jan 2025 10:59:05 -0700

Hello,

I want to change my current EU layout keyboard to a US layout. For that you probably have to change the whole palm rest as well, right? Does anyone tried something similar? Where do I buy a new (US layout) palm rest?

Thanks!

⟐ Answered January 01, 2025 at 10:59 MST

Dell XPS 13 9360: Battery Replacement problem for Dell 9360

Sun, 16 Apr 2023 13:53:22 -0700

I recently replaced the battery for my Dell 9360 using the Dell XPS 13 9360 Replacement Battery kit from iFixit, and it seemed to work fine for a few days, but now my battery doesn't seem to be charging properly. I followed the battery replacement instructions meticulously (Dell XPS 13 9360 Battery Replacement). However, now my battery often gets stuck charging at odd numbers like 32% for hours on end (similar to this post: New 97w Battery Replacement - Not charging past 47%) and will last < 2 hours without being plugged in. Somewhat relatedly, whenever it is plugged in, the fan is usually whirring a lot trying to keep cool.

I made a battery report like the post above's answer by @jayeff suggested. According to it, I have a 60,002 mWh design capacity, and a 45,288 mWh full charge capacity. Are these two numbers sufficiently close to each other? Do I have a bad battery? Is this a calibration problem? Did I just buy the wrong one??

Any help is appreciated!

⟐ Commented April 16, 2023 at 13:53 MST

Dell XPS 13 9360: How to obtain Dell XPS 13 9360 compatible parts

Wed, 18 Jan 2023 00:34:23 -0700

I need to replace the power port.

I found this video of how to do that: https://www.google.com/search?q=dell+xps... (I have no affiliation with the contents).

I have written to Dell to ask them if they will sell me first party parts so that I can replace the DC port also a few of the keys else the entire keyboard of the laptop.

But... Are there specifications of the port so that I could obtain a third party one?

ifixitnoob.

Thanks, in advance.

⟐ Answered January 18, 2023 at 0:34 MST

Dell XPS 13 9360: Will the battery in the store for the Dell XPS 13 9350 work in 9360?

Tue, 03 May 2022 10:06:07 -0700

I have the Dell XPS 13 9360. The battery over the last years has degraded to only 49% of its original maximum capacity. I saw that IFixIt sells a battery for the Dell XPS 13 9343/9350. I was wondering if this is the same battery or compatible with my laptop?

Thanks in advance :)

⟐ Answered May 03, 2022 at 10:06 MST

Dell XPS 13 9360: New laptop LCD hinge off by a mm.

Sun, 02 Jan 2022 16:19:00 -0700

I recently bought a new LCD screen replacement but the hinge is off by a mm. Is it possible to bend the hinge or would it cause long term damage? Any other way to scoot it over?

All the wires fit but the hinge doesn't.

The left side fits fine but if I put in the right side first, the left side is off more compared to putting in the left side first.

⟐ Commented January 02, 2022 at 16:19 MST

Dell XPS 13 9360: How can I replace this part?

Wed, 06 Jan 2021 01:30:47 -0700

Hello there guys!

What is the name of this part under the hinge? And how can i replace it? It seems very hard.

I have a dell xps 13 9360

Can a super glue work? If yes which super glue you know is very strong?

⟐ Answered January 06, 2021 at 1:30 MST

Dell XPS 13 9360: Display Hinge not fitting into socket

Thu, 05 Nov 2020 21:47:16 -0700

I bought a new xps 9360 screen replacement but, the hinges don't fit into the sockets. Only one side does. Is there a way I can adjust the hinges?

https://imgur.com/a/lBhPoNY

⟐ Answer accepted November 05, 2020 at 21:47 MST

Dell XPS 13 9360: Power button is lost and needs a replacement

Wed, 09 Oct 2024 20:04:23 -0700

My hinges got damaged and affected my power button. After using it, I lost the power buttons and now I can’t turn on the laptop. I would like to replace just the power button and not the entire power system. Is this possible? Where do I get to buy just the power button or anyone to fix this for me?

Dell XPS 13 9360: Replacement Battery Not Recognised/Charging

Sat, 23 Dec 2023 13:40:53 -0700

Not a new question particularly - got a replacement battery from here only for the BIOS to tell me it's unrecognised (not OEM) and won't be charged. Tried this to no avail. Also flashed with the latest BIOS from Dell...

Removed the CMOS battery temporarily, can't get it to charge - LED remains flashing alternately white/amber.

I'm running ubuntu, not windows... any ideas gratefully received.