iFixit - Answers With Device "Dell XPS"

Dell XPS 15 9550: Windows 10 says password is incorrect when it wakes up from Sleep

Mon, 28 Aug 2023 06:34:58 -0700

This morning, I turned on my laptop and entered my password to sign in to Windows 10. Everything was normal as usual. In the noon, I put the laptop to sleep and then I left. After an hour, I resumed it, but Windows 10 said my password is incorrect. I checked my password several times and I’m quite certain it is correct, but the Windows 10 keeps saying the password is incorrect. I tried to restart Windows 10, but it still did not work. Why is this? How can I sign back to my Windows 10 now?

⟐ Commented August 28, 2023 at 6:34 MST

Dell XPS 13: Does anyone know how to tighten the hinge on this?

Thu, 18 Jul 2019 04:06:20 -0700

My xps 13 (2015) is making cracking noises along the hinge, and i think thats because the hinges are loose. Anyone know how to tighten it?

⟐ Commented July 18, 2019 at 4:06 MST

Dell XPS 15 9550: Display Upgrade on dell xps 15 9570

Mon, 30 Jan 2023 10:55:26 -0700

I was wondering if i can a upgrade a fullhd version of dell xps 15 9570 with a 4k touchscreen display from a dell xps 15 9550?

⟐ Commented January 30, 2023 at 10:55 MST

Dell XPS 15 9550: Why is Dell XPS battery not charging?

Mon, 14 Feb 2022 12:40:22 -0700

I have a Dell XPS 15 and gotten an alert before starting the laptop that reads "Alert! The AC power adapter wattage and type cannot be determined. The battery may not be charge. The system will adjust the performance to match the power available. Note: This warning can be disabled in BIOS setup."

Since this appear the battery won't charge but laptop will be on if the charger is plugged in. It's not the battery nor charger the problem because it's still fairly new laptop. I did used a 90w charger which probably cause the problem because the laptop uses a 130w charger. However I have both and its still given me issue. Any suggestions to fix problem?

⟐ Reopened February 14, 2022 at 12:40 MST

Dell XPS 15 9550: Upgrade ssd and ram on a Dell 9560

Fri, 01 Mar 2019 12:38:21 -0700

I Just bought the Dell - XPS 15.6" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1050 - 512GB SSD - Silver (9560) and i was wondering how would i upgrade the ssd to 1 or 2 tb and the ram from 16 to 32 using the ram provided by Crucial(microcon or samsung) and what ssd would be the best i was thinking that a samsung ssd would do the job what one is the best for the 9560 and where is the best place to the ssd from is amazon ok or can you recommend a better place to buy the things i need for this upgrade.

⟐ Commented March 01, 2019 at 12:38 MST

Dell XPS 13: Upgrading the SSD, will it be compatible?

Sat, 24 Jul 2021 16:57:39 -0700

I scrolled through the comments and saw that the required ssd m2 for this laptop (xps 13 2015) would be 80mm NOT the 60mm ones.

So will http://www.amazon.com/Samsung-850-EVO-3-...

Fit in perfectly and run perfectly with the bios and stuff?

My new to upgrading ssds. Would it be as simple as plug and play?

It is currently running ( samsung pm851 with 128gb)

Thanks in advance

Sheldon

⟐ Commented July 24, 2021 at 16:57 MST

Dell XPS 15 9550: Display hinge broke from base

Sat, 09 May 2020 10:08:40 -0700

Hi,

My laptop hit the floor and the post that the laptop base hex screw attaches to snapped off. Not a problem, however the laptop keeps separating every time I close the lid and I have to push the top and bottom together to put the laptop to sleep. It’s now causing more internal damage and when I open it up, the clip has snapped off the laptop base as well as the screw hole to the base is also cracked in half. I’ve attached pics but wanted to know the hinge was attached to that I need to replace, as well as the hinge itself. This is on the same side as the power button. Any info would be very much appreciated. And not sure if the pictures uploaded or not but have those too.

Thanks!

⟐ Answered May 09, 2020 at 10:08 MST

Dell XPS 17 9710: How long can I store a new lithium battery before installing it?

Sat, 10 Jan 2026 11:22:30 -0700

I'm in the process of buying a new battery for my Dell laptop and I need to do it while I'm in the US, because I can't find reputable brand ones in Europe, namely iFixit, but also the oem from Dell. However, I don't want to install it right away, because I can probably still go one year or so with the one I have in the laptop right now. How long can I store a new battery before installing it?

⟐ Commented January 10, 2026 at 11:22 MST

Dell XPS 15 9570: Laptop not turning back on unless plugged in

Fri, 01 Jul 2022 14:14:24 -0700

I recently replaced the battery in my 9570, using the kit and battery from IFIXIT, along with a new RAM kit from Crucial. Since the replacement, when the laptop goes into hibernation mode, after being left alone, it won’t turn back on unless plugged in. The LED battery indicator light won’t even turn on when this happens. Sometimes the Dell screen will flash, then turn back off.

Once its back on, it can be unplugged and it behaves normally.

⟐ Edited July 01, 2022 at 14:14 MST

Dell XPS 15-L502X: How do I open this stripped screw in my laptop?

Fri, 18 Jun 2021 17:48:55 -0700

https://i.imgur.com/a3pF7a4.jpg

So, the screw the guy in the picture is unscrewing is in a hole and releases the CD tray. Now, that is stripped in my laptop. The laptop is 5 years old and has serious overheating problems. I think it needs to be cleaned and the heat sink paste needs to be changed but I can't get to the inside without opening this screw. I have tried sticking aflat screw keywith 2-3 kinds of adhesive like superglue and leave it for 10-12 hours. It sticks firmly, but as soon as I try to turn it, it comes off. I also took the laptop to 7-8 repair shops but all of them were unable to do it. Can it be removed?

⟐ Answered June 18, 2021 at 17:48 MST

Dell XPS M1530: Why don't my key presses respond right away?

Mon, 16 Mar 2026 08:17:18 -0700

I've had my laptop for over a year, and it developed this problem recently. About once a minute a key press (or lifting a key up) won't respond until a couple milliseconds after I hit the key (and in the lifting case the key will count as being pressed a couple milliseconds longer than I'm really pressing it). This causes me to die a lot in games that need precise timing!

I guess this could be a hardware or software problem, I'm not sure. I'm running Vista/Ubuntu in dual boot if that's helpful for some reason.

I do eat while computering often, but this doesn't sound like food stuck in the keyboard, does it?

I've tried uninstalling programs that had been recently installed when I noticed the problem, but that didn't change anything.

Well, thanks for at least reading my problem. Have a cool day everyone!

⟐ Answered March 16, 2026 at 8:17 MST

Dell XPS 15 9550: Can I add an HDD 2.5 or SSD?

Thu, 01 Feb 2018 14:22:28 -0700

Hello,

I am looking to buy an XPS 15 (9560), but I would need more memory than 512Gb.

Could I add an internal HDD?

Regards

Ricardo

⟐ Answered February 01, 2018 at 14:22 MST

Dell XPS 17 9700: XPS 17 9700 mobo dead. Possible to install a XPS 17 9710 MOBO?

Mon, 17 Feb 2025 07:28:22 -0700

My GPU died on my XPS 17 9700, and seeing I only use the laptop for editing and gaming, it serves no purpose to me anymore. My original idea is just to grab a new 9700 mobo with same CPU/GPU config, but I've come across a XPS 17 9710 MOBO with 11th gen CPU and a RTX 3060 so that got me thinking - are they interchangeable?

All important stuff related to PC are on the MOBO itself, the only thing(s) you connect are battery, keyboard, LCD screen and touchpad - if the dimensions are same (it fits inside the case), should it work?

⟐ Answered February 17, 2025 at 7:28 MST

Dell XPS 13 9360: Can I replace the battery myself in a Dell XPS 13 9360

Fri, 28 Jan 2022 04:57:09 -0700

Do you have instructions, tools, and parts necessary to replace the battery in my Dell XPS 9360?

⟐ Answered January 28, 2022 at 4:57 MST

Dell XPS 13: 9360 battery in 9350 model

Wed, 22 May 2019 22:36:49 -0700

Does anyone know if the 60kwh battery from the 9360 xps 13 will fit in the chassis of the 9350 xps 13? I know that the original 9350 battery was only 56kwh but since I need to change the battery I figured I would use the larger battery if it fit.

⟐ Commented May 22, 2019 at 22:36 MST

Dell XPS 13 7390 2-in-1: Battery Replacement for DELL XPS 13 7390 2-in-1 model

Fri, 22 Aug 2025 05:17:21 -0700

Hi,

I have a DELL XPS 13 7390 2-in-1 (10th Gen Intel i7) and would like to purchase the battery replacement. Since the one available on iFixit is not compatible with my laptop (as per the iFixit support team's response), is there anyone who can recommend me a good supplier from Amazon or Ebay or other platforms?

Any help is highly appreciated. Thank you!

⟐ Answered August 22, 2025 at 5:17 MST

Dell XPS 13: Change USB-c port

Sun, 05 Mar 2023 09:34:29 -0700

I use the USB-C port to connect my 9350 to a screen, but it has started to malfunction and disconnect if I move the desk even slightly. I want to replace the connector if possible or find an alternative solution.

⟐ Commented March 05, 2023 at 9:34 MST

Dell XPS 15 9500: How to replace USB port

Fri, 28 Oct 2022 10:55:50 -0700

The USB C port on the side of my PC quit charging, I need directions on how to replace it.

⟐ Commented October 28, 2022 at 10:55 MST

Dell XPS 15-L502X: Subwoofer makes a terrible grinding noise

Mon, 08 Aug 2016 05:43:35 -0700

I where can i download correct driver to verify if subwoofers are bad or if the drive causing the noise

⟐ Answer edited August 08, 2016 at 5:43 MST

Dell XPS 13: Abrupt sleep after battery replacement, diagnostics can't find problem

Sun, 28 Mar 2021 08:58:22 -0700

Hello everyone,

I was very pleased with receiving a new battery replacement for my Dell XPS 13 9350. They battery works like it should…or at least I hope it is.

A new problem has started with my computer where my computer suddenly hibernates as if the battery was drained, but the computer is plugged in.

According to the Dell Support forum, when something like this happens, there should be a sequence of amber and white led blinks, which I never catch.

I’ve performed every diagnostic test on this device. Ran the Dell Support application. It found nothing wrong. Shut down and ran the Dell Support Diagnostics tests (F11 then use F12 to scroll down to Diagnostics), ran that and it found nothing. Checked the Event Viewer in the Microsoft Administrative tools. Even with a BSCS, the log is still greek to me, but one thing that caught my interest was that there was an information notice that a “Critical Battery Trigger Met” (Event 524, Kernel-Power) which makes no sense because the battery is plugged in and fully charged. A few seconds later according to the log an Event 42, Kernel-Power occurs stating that “The system is entering sleep” and “Sleep Reason: Battery”.

Either I installed a bum battery or the computer is rejecting it. II was working well yesterday. I event let the battery run for about 6 hours just to test the fitness of the new component ant it worked splendidly. But new this new issue started last night when I got home.

Two nights ago when I installed the battery, I had blown out as much dirt, hair, dust, and keyboard crud with a can of compressed air. Even with the added protection of a plastic keyboard cover, there was plenty of junk in there. Could something in the canned air corrupted something?

Another factor, I had tracked my package with UPS. According to the shipping log, the battery was still at a shipping facility over the weekend. Whats more, only of the people who live in the house either didn’t here the delivery person, or the delivery person didn’t knock. So the package, despite being layered in cardboard, foam, and an anti-static bag, sat out on my front porch in the 25-30 degree F weather for a few hours. Could outside weather conditions factored into this random behavior?

The manufacturer of the replacement battery is not Dell but an OEM. Could there be proprietary meddling?

What could be causing this malfunction?

Here’s what the summary looks like.

This chart shows battery usage over the past three days.

It’s not the battery!

I’ve started to track the amber/white blinking pattern. It might be 4 amber 1 white 4 amber 1 white 4 amber 1 white before shutting off. Could it be a CMOS error?

⟐ Commented March 28, 2021 at 8:58 MST