iFixit - Answers With Device "Dell XPS"

Dell XPS 13": Microphone dead (feedback when laptop is closed) in XPS 13 9315

Sat, 25 Jul 2026 19:38:23 -0700

The microphone on my laptop (XPS 13 9315) recently stopped working in a peculiar way:

The microphone does not pick up any sound (I gone through every permissions setting, etc). All of the drivers are up to date. I've tried just using the Sound Recorder and it is completely flatlined.
The camera still works just fine. As do the speakers.
When I close the laptop, before it goes to sleep, it produces some awful feedback noises if neither the mic nor speakers are muted.

I am tempted to think that it is a cable issue, but the fact that the camera is fully functional gives me some pause there.

The only insult that the laptop has sustained since I last used the microphone was that is was in a backpack in a hot car for a day which had me a little worried. That said, I hadn't used the mic for some time before this, so I do not have a clear link from this to the current state -- I just feel bad that it was in a hot car.

⟐ Commented July 25, 2026 at 19:38 MST

Dell XPS 13 plus 9320: The monitor is flashing on an off

Wed, 08 Jul 2026 18:06:26 -0700

I also have an XPS 9320. The camera suddenly failed (less than 3 years old) and now the monitor is flashing on an off and sometimes doesn't come on at all. It must be a failed contact or wire coming through the hinge to power both components.

⟐ Edited July 08, 2026 at 18:06 MST

Dell XPS 13: Trackpad Randomly Stops Working

Wed, 08 Apr 2026 19:13:03 -0700

I have a Dell XPS 15 that is roughly 3 years old. The trackpad has recently entered periods where it will not work for several days. I have reinstalled the mouse drivers, and this did not fix anything. An external mouse works just fine. The computer has also been waking up from sleep mode which makes me wonder if the mouse is somehow sending signals even when it is not being activated. Since this issue has come and gone a couple of times in the past few weeks, I'm trying to decide whether this is a hardware or a software issue. Should I just replace the trackpad altogehter? Or is there a potential fix I can try first? Thank you so much!

⟐ Commented April 08, 2026 at 19:13 MST

Dell XPS 13 9310: How can I fix my XPS 13 9310 track pad buttons?

Wed, 18 Feb 2026 09:06:17 -0700

Hello, I have a Dell XPS 13 9310 0991 and the track pad buttons stopped working. The track pad itself works; I can move the pointer and click by tapping the track pad, but the right- and left- click buttons do not do anything when I press them.

I tried using these buttons in the BIOS to see if it was an OS issue (I'm using Linux Mint 22.3), and the same thing happened. The track pad works, but the buttons don't.

Dell XPS 13 9310: Turns on and off continuously

Sun, 01 Jun 2025 10:14:10 -0700

As soon as I plug in the power cord and open the laptop, it will start turning on for approximately 4 seconds then off for 7 seconds. The screen remains dark during this process. I removed the back cover and removed the battery and just plugged in power cord and received the same result. Can anyone give me some suggestions on what to do next? My theory is it’s a motherboard issue but it’s just a guess. Any suggestions would be appreciated.

Dell XPS 13 7390: dell xps monitor /screen lines

Fri, 09 May 2025 20:15:04 -0700

lines on my on my dell xsps screen happened after password login

Dell XPS 15 9560: Getting a "Alert! TPM device is not detected" error with new battery

Sat, 15 Mar 2025 21:46:59 -0700

I just replaced my aging battery with one from ifixit a couple weeks ago and I started getting an error on startup. It is a Dell SupportAssist error with service tag G4MHZF2 and says “Alert! TPM device is not detected”. There are three options, continue, bios setup and diagnostics but none are clickable. A hard reboot does not fix the issue. Not sure what to do.

Thanks

⟐ Commented March 15, 2025 at 21:46 MST

Dell XPS 13 plus 9320: I got dell laptop and I was in the middle of the process of factory r

Thu, 12 Dec 2024 05:47:45 -0700

i got dell laptop and i was in the middle of the process of factory reset and my battery fall short so i fail to finish factory reset and now laptop is starting but screen is showing blank how to resolve it

⟐ Commented December 12, 2024 at 5:47 MST

Dell XPS 13 9360: Power button is lost and needs a replacement

Wed, 09 Oct 2024 20:04:23 -0700

My hinges got damaged and affected my power button. After using it, I lost the power buttons and now I can’t turn on the laptop. I would like to replace just the power button and not the entire power system. Is this possible? Where do I get to buy just the power button or anyone to fix this for me?

Dell XPS 15 9530: Graphics card not detected in bios or windows

Fri, 20 Sep 2024 15:55:38 -0700

I have bought a dell xps 15 9530 a couple years back which has just about left warranty and no longer detects it has an rtx 4060 installed resorting exclusively to integrated graphics. I have tried updating bios, drivers and windows updates to no avail.

It still occasionally shows up after a reboot or update but it always quite quickly causes a blue screen, and disappears upon rebooting.

The best answer I've been able to find online, is that its a pretty common problem caused by a faulty capacitor on the motherboard causing it to not get detected. I'm quite tight on money at the moment and cant really afford to send it away to a repair shop since i need it for university too. Any ideas?

Besides the missing graphics card it functions completely fine.

⟐ Commented September 20, 2024 at 15:55 MST

Dell XPS 13": Can anyone tell me what smd chip this is.

Mon, 05 Aug 2024 18:25:05 -0700

Can anyone tell me what smd chip this is please, it flew off whilst removing the usb c port. Is it a filter can't find a picture online anywhere and I don't have the schematics.

Thank you

⟐ Commented August 05, 2024 at 18:25 MST

Dell XPS 15 9530: Need SATA cable to add SATA drive. Purchased cable that does not fit

Wed, 01 May 2024 18:49:20 -0700

I want to add SATA drive. I now have small battery. I searched for 9530 and found on amazon

It doesn’t seem to fit. Dell says “end of life” and wont help me.

I googled 9530 videos and found some with laptops that look different. Mine has spring loaded door on back hiding two screws.

Owners manual:

https://dl.dell.com/manuals/all-products...

Q: am I not installing properly or is there a different part please.

Dell XPS 13 9360: Replacement Battery Not Recognised/Charging

Sat, 23 Dec 2023 13:40:53 -0700

Not a new question particularly - got a replacement battery from here only for the BIOS to tell me it's unrecognised (not OEM) and won't be charged. Tried this to no avail. Also flashed with the latest BIOS from Dell...

Removed the CMOS battery temporarily, can't get it to charge - LED remains flashing alternately white/amber.

I'm running ubuntu, not windows... any ideas gratefully received.

Dell XPS 13 9360: Laptop won't power on after replacing battery and palmrest

Thu, 14 Dec 2023 10:08:49 -0700

Last week I replaced the battery in my XPS 13 9360. While doing so, I realized that the mounting plate for one of the hinges had snapped off of the chassis. So, I purchased a new palmrest and transplanted all of the components from the old chassis to the new one. In addition, I also replaced the charging port as it had been damaged when the mounting plate broke.

After replacing all of the components, the computer started up, and after reinstalling windows, it worked fine. Now, a week later, it will not start. When I press the power button, it lights up for around 10 seconds, and then the charging light flashes for a second, but nothing happens. When I plug the computer in to charge, the light turns on for a second, and then goes off.

I'm very confused given that it seems to have been working fine after the repairs. I don't know if the components I installed were OEM, so could this be the issue?

⟐ Edited by author December 14, 2023 at 10:08 MST

Dell XPS 9720: Laptop freeze after startup XPS 9730

Tue, 12 Dec 2023 08:29:47 -0700

My new XPS 17 freezes after startup. I downloaded Ubuntu, VirtualBox, and Kali Linux, and now the laptop won't work. It began lagging right after unboxing, and currently, it won't open any applications—it just freezes. I reached out to Dell for a replacement, concerned about facing the same issue with the XPS, given the lack of positive reviews online, except on the Dell website. I conducted a diagnostics test, and there were no errors.

⟐ Commented December 12, 2023 at 8:29 MST

Dell XPS 13: XPS 13 9350 dead (doesn't charge both via normal power and TB)

Tue, 05 Dec 2023 02:02:19 -0700

If I replace the motherboard of this device would this resolve the issue? I've tried disconnecting the battery and using two different ports, it just doesn't power on at all, it's simply dead. No light whatsoever when power is connected from outside, doesn't power on the button press, when pressing the LED indicator to check battery status it doesn't react.

⟐ Edited by author December 05, 2023 at 2:02 MST

Dell XPS 12 9Q23: Keyboard On but No screen

Sun, 26 Nov 2023 15:14:13 -0700

When i turn on the laptop the keyboard turns on, you can hear the fan working however no Screen display. I have to try switching on and until the screen turns on .. need help and how to fix it..?

Dell XPS 15 9510: How do I replace the USB C port?

Fri, 24 Nov 2023 12:34:13 -0700

The left side of my laptop has two USB C ports but one of them is super loose and needs to be replaced. Where can I find a replacement or can any usb c port unverisal with 12 pins can work?

⟐ Edited by author November 24, 2023 at 12:34 MST

Dell XPS 13 9360: USB C to HDMI stop working

Mon, 18 Sep 2023 08:36:47 -0700

As I mentioned earlier, without any system updates or software-related issues, my connection to my external monitor via USB-C stopped working. I've searched online but haven't found a solution to my problem. Can anyone help or suggest an alternative connection method?

⟐ Commented September 18, 2023 at 8:36 MST

Dell XPS 13 9365 2-in-1: The physical right and left click is not working on my touchpad.

Fri, 01 Sep 2023 09:48:33 -0700

The click action does not work in either windows or the bios. i therefore need to either tap or tap with two ffinger (right click).

Is this a common issue? do i need to replace the trackpad?