iFixit - Answers With Device "Dell XPS"

Dell XPS 15 9560: Why is my cpu clock speed always dropping to 0.79ghz?

Sun, 05 Apr 2026 08:41:57 -0700

Okay so I have a Dell xps 15 9560 core i5 7th gen 4gb dedicated gtx 1050

So the cpu clock speed always drop to 0.79-0.80ghz every time I run a game. Thereby causing the game and the laptop to lag.

I’ve cleaned the motherboard, the fans, and opened the cpu and gpu and the thermal paste still intact and not dry

I’ve cleaned the heat dessipitating panel.

I’ve undervolted it yet it still happens.

How do I fix this issue? Does that mean I can’t game with the laptop?

⟐ Edited by author April 05, 2026 at 8:41 MST

Dell XPS 13 L321X: Why is my computer overheating?

Fri, 20 Mar 2026 01:48:47 -0700

My dell computer is overheating even though I cleaned the fans a week ago. And it just keeps turning of when on for 3 min. Can someone please help me?

⟐ Answered March 20, 2026 at 1:48 MST

Dell XPS M1530: Why don't my key presses respond right away?

Mon, 16 Mar 2026 08:17:18 -0700

I've had my laptop for over a year, and it developed this problem recently. About once a minute a key press (or lifting a key up) won't respond until a couple milliseconds after I hit the key (and in the lifting case the key will count as being pressed a couple milliseconds longer than I'm really pressing it). This causes me to die a lot in games that need precise timing!

I guess this could be a hardware or software problem, I'm not sure. I'm running Vista/Ubuntu in dual boot if that's helpful for some reason.

I do eat while computering often, but this doesn't sound like food stuck in the keyboard, does it?

I've tried uninstalling programs that had been recently installed when I noticed the problem, but that didn't change anything.

Well, thanks for at least reading my problem. Have a cool day everyone!

⟐ Answered March 16, 2026 at 8:17 MST

Dell XPS 15 7590: Will not run on battery power. Only when plugged in.

Thu, 05 Mar 2026 05:42:56 -0700

I have a bit of an odd issue...

Issue:

This laptop will only run when plugged into the wall. When power is removed, it immediately shuts off and will not power back on until plugged back into a wall outlet. When plugged in and powered on, the battery is detected and there is no indication of an issue. I can even run the built-in diagnostics and it returns a clean result, zero issues...

Additionally, when left unplugged for a few minutes or more, then plugged in and powered on, it boots as if all power has been removed, including the BIOS battery. I.e. very slow POST and the BIOS needs to be reconfigured.

What Started the Issue:

I purchased a refurbished Dell dock for a customer. To test the dock before delivering, I plugged it into this laptop. When I plugged it in, the laptop flickered a few times and then went dead and would not power on. So I started troubleshooting...

Removed the dock cable from the laptop and hit the power button. Nothing.
Connected my Dell wall charger and hit the power button.
1. The laptop powered up as if previously fully depowered (slow POST and BIOS reconfig required).
Once powered up and logged in, i checked the battery status.
1. Batter showed present, partially charged, and charging.
2. No errors or indication of an issue.
The wall charger was then removed to check if the laptop would run on battery power.
1. It immediately powered off and would not power on again.
The wall charger was reconnected and the laptop powered up.
Power was connected until the battery showed 100%.
Battery power was then retested with the same result.
A full run of the internal, pre-boot diagnostics did not show any errors or issue.

Any thoughts, ideas, or additional troubleshooting steps to attempt?

Thank you for any help you may be able to provide...

-Jeremy

⟐ Answer accepted March 05, 2026 at 5:42 MST

Dell XPS 13 9310: How can I fix my XPS 13 9310 track pad buttons?

Wed, 18 Feb 2026 09:06:17 -0700

Hello, I have a Dell XPS 13 9310 0991 and the track pad buttons stopped working. The track pad itself works; I can move the pointer and click by tapping the track pad, but the right- and left- click buttons do not do anything when I press them.

I tried using these buttons in the BIOS to see if it was an OS issue (I'm using Linux Mint 22.3), and the same thing happened. The track pad works, but the buttons don't.

Dell XPS M170 MXG051: Need Drivers for Windows 7 QuickSet

Mon, 09 Feb 2026 00:40:51 -0700

Looking for Windows 7 driver for this Dell XPS M170 MXG051 laptop I need windows 7 x86 for the quick set

Thank you

I put in windows 7 professional x86

but get a error even after installing t dell quickset compatible with windows Vista says something about .NET Framework error and will close Quick Set

so is it the quick set of framework?

picture of website and commits

I went to the XPS M170 32bit and Windows XP is has below picture

Dell QuickSet, v.7.1.10, A38

Version7.1.10, A38

Download Type Applications

File Name R130907.EXE

File size 7.99 MB

Description

Dell QuickSet, v.7.1.10, A38

QuickSet provides the following features: POWER: Power management schemes, Battery resource information and health, Warning messages unsupported power-adapter/dock/battery scenarios are detected. DISPLAY: Display brightness, Desktop font & Internet Explorer Scaling, Display switching via Fn+F8 and presentation mode. NETWORK/CONNECTIVITY: Radio/Wireless activity control using the wireless switch (OR) the Fn+F2 hotkey depending on your system, Location Profiler (Creation and switching of profiles comprising location dependent system settings; Managing multiple connections), Internal network card activity (depending on your system), Wi-Fi Catcher(TM) Network Locator Configuration OTHER/SYSTEM SETTINGS: Volume status, Hotkey hibernate, MediaDirect (on certain systems) XPS SYSTEMS only: LED color control and Touchpad LED control (depending on your system), Advanced power schemes

View full driver details

⟐ Commented February 09, 2026 at 0:40 MST

Dell XPS 13 7390: Dell Notification "Your battery has failed"

Wed, 04 Feb 2026 04:59:52 -0700

I recently installed a new battery purchased from ifixit. The new battery appears to be working normal, like new. However, on occasion I get a Dell notification that "Your battery has failed". Is there a way to eliminate this notification.

⟐ Answered February 04, 2026 at 4:59 MST

Dell XPS 15 7590: Dell XPS 15 7590 Replacement Battery

Wed, 28 Jan 2026 10:07:42 -0700

I can't seem to find the correct replacement battery to order on your site. Please can you provide me a link for the correct one to order? Thanks

⟐ Commented January 28, 2026 at 10:07 MST

Dell XPS 17 9710: How long can I store a new lithium battery before installing it?

Sat, 10 Jan 2026 11:22:30 -0700

I'm in the process of buying a new battery for my Dell laptop and I need to do it while I'm in the US, because I can't find reputable brand ones in Europe, namely iFixit, but also the oem from Dell. However, I don't want to install it right away, because I can probably still go one year or so with the one I have in the laptop right now. How long can I store a new battery before installing it?

⟐ Commented January 10, 2026 at 11:22 MST

Dell XPS 15-L502X: My laptop isn't displaying an image, only the battery light is on. Wha

Mon, 29 Dec 2025 05:16:00 -0700

My laptop isn't displaying an image, only the battery light is on. What could be the problem?

dell xps l502xdell xps l502x

⟐ Answer accepted December 29, 2025 at 5:16 MST

Dell XPS 13 7390: Does not turn on?

Thu, 25 Dec 2025 13:15:18 -0700

My Dell XPS 13 7390 just one day stop turning on. Replace battery to see if that was the issue, and still does not turn on. Any suggestion what it could be. Thanks!!

⟐ Answered December 25, 2025 at 13:15 MST

Dell XPS 15 (2 in 1) 9575: How to replace internal keyboard?

Mon, 15 Dec 2025 01:57:25 -0700

I’m asking because I don’t know what to do at the stage when you see black polyethylene. I can’t find the complete replacement instructions.

⟐ Answer accepted December 15, 2025 at 1:57 MST

Dell XPS 15 9560: Does anyone know how to replace the AC jack on this laptop?

Sun, 14 Dec 2025 23:54:45 -0700

My laptop is reporting the message of "ac power adapter wattage and type cannot be determined" as such I have followed the troubleshooting steps and I have brought a new Charger and plugged it into the computer. However, the issue still persists.

So...How can I replace the AC Jack on this laptiop with little soldering knowledge?

Kind Regards,

Corgi.

Update - Please see MB pictures attached.

Edit 25/9/24 - Thanks to the tireless work of shingle we have solved the issue. With a quick AC jack replacement and an installation my Laptop is now working!

just for ease of use I used this guide for disassembly : Dell XPS 15 9560 Fans Replacement

Though here are a few pitfalls I found!

- This should be what your hinge looks like Immediately after you open the laptop, you then need to undo three different screws, but first unplug the power connector, it has a bunch of red and black wires. Sorta like this:

- see bottom left,

Then you untape the ( very fragile, so be careful) screen connector and the AC jack ( Actually called a DC connector for some reason).

Then you need to unscrew the two screws on top of the hinge, and VERY VERY gently push the hinge upwards.

There you will find a third screw, unscrew this one but Put it somewhere safe as it is actually different than the two other screws you have just removed

Once you have done that gently slot the new part into the hole into the little cut out for it and using the screw you have just put aside for safety, screw the new part into the cutout, you shouldn't really have to worry about orientation as it actually only fits in the correct configuration.

Now move the screen cable and the new power connector away from the hinge to close the hinge, it should look like the picture before you removed the screws, then gently replace the tape.

Then pick up the new connector for the AC jack ( It should look like the picture below) and plug it into the slot with the dot/divet facing upwards.

gently push in with very very minor wiggling if needed. and then put the screws for the hinges in once everything looks seated correctly.

Then re assemble the laptop as the guide but read backwards and cograts you should have a working laptop! Whoo hoo!

⟐ Commented December 14, 2025 at 23:54 MST

Dell XPS 13 plus 9320: Mic and Camera issue

Sun, 14 Dec 2025 04:09:56 -0700

My laptop fell recently, and a few days later both the microphone and camera stopped working. I consulted some technicians, and they mentioned that a cable might have become loose or disconnected, since there’s a cable running from the mainboard to the screen that also connects to the mic and camera. Is that correct? Should I open the screen to check it?

⟐ Commented December 14, 2025 at 4:09 MST

Dell XPS 9720: Cursor skips randomly up and down the left side of screen

Fri, 12 Dec 2025 07:08:00 -0700

The cursor skips randomly up and down in a line an inch or so from the left edge of screen. It is an intermittent problem but makes the laptop unusable and will open files, folders and applications and can result in undesirable consequences. Virus scans have turned up nothing.

Is this a known problem? Is it in fact a touchpad issue or something else? Is it a hardware or software issue and is there a fix?

⟐ Answered December 12, 2025 at 7:08 MST

Dell XPS 13 9310: Replaced battery and now WiFi won’t turn on

Thu, 30 Oct 2025 01:15:10 -0700

Replaced battery and now WiFi won’t turn on. No WiFi shows in BIOS but driver shows in device manager and Dell hardware test says it is working, though obviously not.

⟐ Answered October 30, 2025 at 1:15 MST

Dell XPS 15 9560: Malfunctioning USB port replacement

Mon, 27 Oct 2025 05:54:34 -0700

Does anyone know if the USB-A (not the C port) that's on the left side of the laptop, beside the power connector, can be replaced or fixed? It doesn't work and Windows keeps complaining and throwing errors about overvoltage on the port. Thanks!

⟐ Commented October 27, 2025 at 5:54 MST

Dell XPS 13: Battery status idle, not charging after calibration

Thu, 23 Oct 2025 14:41:37 -0700

Hi, I bought an Ifixit battery replacement for dell xps 13, replacement went well, first test successful, battery was charging with 130Wh AC adapter.

After recommended battery calibration, full charge and complete discharge by the computer, the battery is not charging anymore.

bios tells battery charging status: idle, health status: excellent, no power is transferred to the battery

I am left with 2% battery life in the new one.

Switching ac adaptor does not help.

I put in the old battery again, which is charging with the mentioned 130Wh adaptor, but doesn’t hold capacity….

Is there a known solution for this situation?

⟐ Commented October 23, 2025 at 14:41 MST

Dell XPS 13 9300: Is the wireless card user-replaceable in the Dell 2020 XPS 13 9300

Wed, 15 Oct 2025 23:37:37 -0700

Is the wireless card user-replaceable in the Dell 2020 XPS 13 9300 ? - Would like to replace the Killer wifi with an Intel version.

⟐ Commented October 15, 2025 at 23:37 MST

Dell XPS 15 9570: Battery replacement - Won't even charge now

Thu, 18 Sep 2025 18:47:46 -0700

So I bought a replacement battery (cause the bios told me the battery needed to be replaced). Took out the old battery and put in the new battery. I let the laptop charge for 5 hours. Tried to turn it on - nothing but a quick flash of the keyboard and then back to nothing. I googled some, tried taking out ram, pressing "D” and the power button. Plugged in the old battery again and the keyboard remained lit for a little while longer, then nothing. Plugged in the new battery and now it won't even charge.

Please help cause I'm lost. How did it get worse all of a sudden

⟐ Answered September 18, 2025 at 18:47 MST