iFixit - Answers With Device "Dell Precision 5000 Series"

Dell Precision 5560: stripped screw and I dont have power tools. (dell precision 5560)

Mon, 29 Dec 2025 10:35:16 -0700

so lately i have noticed that the screws get loose and literally fall off my laptop. figured i could just screw it back in but i only had flathead screwdrivers. i had to work with that. specifically only two screws kept falling and at this point its 5 to 6 times. so i figured ill just buy some new screws and remove all the old screws and put in the new one. but i could only manage to get 6 out and two were very stripped and screwed in very tightly (completely unrelated 2 screws compared to the one i talked before.) now the old screws were starheads and i bought new screwdrivers to take them out but i cant seem to remove these two. i tried the rubber band method and many more. at this point only three options are creating a mold and making a screwdriver for those screws, using wd-40 to loosen them and using powertools to make it flathead. but i dont wanna destroy the gorgeous aluminium back plate and i also dont have power tools. is there any other way to remove it? if so please do tell me. and also the spaces for them are very tight. i dont have a phone so i dont know how to show you guys but you can search it up online (ik im askin too much).

thanks,

⟐ Answer accepted December 29, 2025 at 10:35 MST

Dell Precision 5510: My laptop is suddenly dead, cannot determine the reason

Tue, 18 Mar 2025 00:41:22 -0700

My Dell Precision 5510 from 2016 suddenly won't power on (completely dead).

It used to work normally until couple of months ago, since when it just wouldn't power on. No light on a power button, no sound, no fans spinning, no text on display.

Previously, there was no warning signs of any problems, except maybe for a power button, I needed to press it a little bit harder then usual, but that was the issue forever.

What I did so far:

Checked charger voltage, it is 19.4 V, very close to declared 19.5 V.
Wiggled cable, checked that the charger is fully plugged in
Removed the base cover, removed some dust around the fans (there was some built up, but not too bad)
Removed the battery and charger, pressed power button for 1 min
Attached battery back, without charger, still dead
Attached charger, without battery, ditto
Removed one RAM module (out of two), then removed the second one, swap their places, etc, no luck

Any suggestions how to proceed from here?

Hi @oldturkey03,

My battery connector have have 12 wires: 4 red, 4 gray, and 4 black (left to right).

When charger is unplugged, and battery connected to the board, on battery connector I read 11.8 V on red wires, zeros on all others:

When battery is disconnected, I cannot read any voltage. I tried to probe on the back of the connector and on the bottom:

When I connected charger, I noticed two LEDs below the touchpad started to glow for a second, then turned off again.

With charger connected, on DC connector on motherboard, I read 19.4 V (three red wires), 3.3 V (grey wire).

When charger is connected and battery connected too, on battery connector I read 12.6 V (red wires), and 3.3 V (first two grey wires). Other two gray wires are on 0 V. I don't know if this is expected or not.

LEDs I mention before turned on for couple of minutes, then turned off again.

My understanding so far:

Battery is fine
Charger is fine
Charger connector is fine
Battery is charging

Could it be that the power button is damaged? That laptop is fine, but I just cannot turn it on?

I was unable to fix this myself so I took laptop to a service. The repair guy said that the power button is ok, but the two controllers that are orchestrating the powerup sequence needed to be replaced and one of them needs to be reprogrammed.

⟐ Answered March 18, 2025 at 0:41 MST

Dell Precision 5550: Battery Replacement Not Accepted

Sun, 15 Oct 2023 19:36:48 -0700

Hello. I just received a replacement battery from iFixit, and my laptop won’t boot into windows with it installed. Placed the old battery back in, and everything works just fine.

Does Dell lock their BIOS down if non-Dell parts are installed? And is there a trick to bypassing this?

Battery is the Dell 69KF2

Edit: The picture is the error I receive when plugged in

⟐ Answer edited October 15, 2023 at 19:36 MST

Dell Precision 5550: Dell fan making noise

Wed, 23 Oct 2024 14:22:42 -0700

How to fix noisy fan

⟐ Answered October 23, 2024 at 14:22 MST

Dell Precision 5570: How to bypass the password authentication system

Thu, 11 Apr 2024 19:29:28 -0700

I have tried all of the suggestions to bypass the password authentication system even even entering in the code CD7BKN3-8FC8. It doesn’t pull up any passwords to try. Any suggestions?

⟐ Answer unaccepted April 11, 2024 at 19:29 MST

Dell Precision 5520: Dell Precision 5520 New battery not compatible

Fri, 13 Jan 2023 01:19:24 -0700

Hi all,

I bought a new battery for my dell precision 5520 from ifixit. after replacement the laptop doesn't want to detect the battery, it shows me an error when I turn on my laptop as the battery is third party and not compatible and laptop won't charge it.
I tried to update BIOS firmware with no luck, I also tried to update ACPI (unistall, install) Is there anyone who already faced this issue please. thanks.

Dell Precision 5530: laptop won't power on after replacing the battery

Tue, 05 Aug 2025 01:23:48 -0700

I recently received a battery from ifixit, to replace the one that went out, so I thought. I replace it with the new battery and it won't power on. The fans kick in for a bit but that's pretty much it. Any suggestions?

⟐ Answered August 05, 2025 at 1:23 MST

Dell Precision 5560: I want a single keycap for this laptop.

Sat, 31 Jan 2026 08:33:07 -0700

Is there anyone in india who is able to give a single key from their keyboard? i dont wanna waste so much money just because one is destroyed. the laptop i use is the dell precision 5560. i dont know the keyboard variant but i will paste the picture. the problem is that, one of the hooks on the hinge broke off so it cant be used anymore. if anyone is willing please help me. the sites that i found are only available in us or takes crazy shipping prices. is there any site that provides this kinda spares in india?

⟐ Commented January 31, 2026 at 8:33 MST

Dell Precision 5510: Why can’t my Dell precision 5510 keep a charge?

Fri, 29 Apr 2022 07:24:32 -0700

My laptop’s battery kept getting worse and worse. Eventually it couldn’t keep a charge. Laptop would still run on AC power but it would randomly power off abruptly. I changed the battery. Powered up and it seemed ok. It said that it was charging. At one point it reached 100%. I kept it plugged in in order to calibrate the new battery. Then the original issues returned. I’ve also gotten messages that it doesn’t recognize my charger even though it’s the official one that came with my laptop. I updated everything and it happened again. Now it will not start for more than a second. There’s a blinking orange light near the trackpad but doesn’t blink a consistent amount of times. Any info is welcome. Thank you!

⟐ Answer edited April 29, 2022 at 7:24 MST

Dell Precision 5510: How to power on when the power button circuit board is smashed down

Tue, 29 Jun 2021 19:33:55 -0700

On the motherboard the power switch pad is smashed

⟐ Answered June 29, 2021 at 19:33 MST

Dell Precision 5510: Where are the cpu and the gpu located? I need to re apply heat paste.

Thu, 23 Apr 2020 05:28:32 -0700

I recently bought a used Dell 5510 and it worked fine for the first couple weeks and suddenly it started getting hot below the top edge of the touchpad. I took the battery out and ordered a new one thinking that must be the problem. It was not, as it still was getting hot, too hot to rest your palm on it when typing. The seller recommended replacing the thermal paste on both the cpu, and the gpu, but I’m not positive where they are located.

Thanks in advance for any help.

⟐ Commented April 23, 2020 at 5:28 MST

Dell Precision 5510: What kind of screws do you use on the back cover?

Fri, 01 Mar 2024 19:47:08 -0700

i was wondering what type of screws are used to hold the case cover?

⟐ Answer accepted March 01, 2024 at 19:47 MST

Dell Precision 5530: Weird Graphics issues and artifacts

Tue, 02 Jan 2024 20:58:25 -0700

My Dell Presision 5530 has been having some weird graphics issues. Here are some of them that happen:

The top eighth of the screen will have a strip of random colored pixels that go away when moving the mouse over them.
The display flickers black. This is accompanied by the audio stopping for a fraction of a second.
Mouse cursor shows twice with the second one frozen
The entire display is filled with lines. This only happened twice, and was fixed with a reboot.

The computer is still usable for now, and I usually get at least one of these things happening several times per hour of use.

Here are the things I have tried and did not fix it.

Fully deleting and reinstalling both the Nvidia and Intel graphics drivers.
Updating windows, bios, and graphics drivers
sfc scan and DISM restore

How can I fix this? Is it a hardware problem, or software?

⟐ Commented January 02, 2024 at 20:58 MST

Dell Precision 5520: Is it possible to run a Dell Precision 5520 without a primary battery?

Fri, 19 Aug 2022 20:48:20 -0700

The primary battery on my Precision 5520 laptop is not working or at least the BIOS diagnostics think it is not installed. It fails the functional test with error code 2000-0131. Can the laptop still be used without it?

At the moment it does not boot up Windows. I am wondering if I can change the BIOS configuration to ignore the battery?

⟐ Answer edited August 19, 2022 at 20:48 MST

Dell Precision 5550: Can I upgrade the RAM?

Fri, 27 Aug 2021 23:19:34 -0700

I want to upgrade the ram from 32 GB to 64 GB. Is there a slot available for that?

⟐ Answer deleted August 27, 2021 at 23:19 MST

Dell Precision 5510: Will the iFixit Battery work for my HP Precision 5510?

Fri, 06 Mar 2026 18:54:13 -0700

Will this iFixit battery actually work in my Dell Precision 5510?

Dell XPS 15 9550 and 5510 Precision 84 Wh Battery

I ask, because I bought this battery off Amazon, which was purportedly for the HP Precision 5510.

https://www.amazon.com/dp/B0FT2D532H

I returned it because an error in the BIOS stated:

"WARNING: An installed battery is not identifiable and this system will not charge this battery pack. Using an incompatible battery of a third party battery may increase the risk of fire or explosion.

Only Dell batteries should be use in Dell computers, and Dell batteries can only purchased through Dell. You can order an authentic battery at www.dell.com/batteries

Battery wear may not be covered by your warranty."

Will the iFixit battery work?

Regards,

Dan

Dell Precision 5540: 7.5% wear after 3 charges is that normal

Sun, 01 Oct 2023 06:43:22 -0700

i got a new 6gtpy and i charged it to 100% and then discharged it till the laptop turned off and the charged it again then it only charged to 80%. i had to change charge mode from "primary ac use" to "standard", then it continued to charge. i now after first cycle already got 1.83% wear. it find this a bit strange

it now up to 7,5% wear is this really normal on 6gtpy on a 96000mwh battery?

can someone enlighten me?

can a new recharge be done?

⟐ Edited by author October 01, 2023 at 6:43 MST

Precision 5750: Dell precision 17" / Dell XPS 17 - interchangeability of parts

Sat, 04 Mar 2023 06:57:22 -0700

Hello,

I would like to ask if anyone knows which parts and between which generations are interchangeable. Let's say that I would like to mount a 4K display on a Dell precision 5750 (i7 10 gen version and full hd display). If I ordered a 4K display from ebay from a dell xps 17, would it work? Is the connector on the logicboard the same? Alternatively, would only an IPS panel 4K work or also OLED panel? Could I also mount a display with touch panel? Is there such a connector on the motherboard? One last question - if I decided I wanted to replace the motherboard with a newer version (for example, the one from the 9720 with 12gen intel and RTX GPU) - would it work?

Thnaks for every answer

Dell Precision 5520: Dell Precision 5540 won't power on from new battery

Tue, 08 Nov 2022 16:02:12 -0700

Replaced my 56WHr original battery (down to half capacity) with iFixit's 97WHr replacement. Fits beautifully after removing hard drive bracket.

Laptop runs fine on AC. Sometimes when I unplug, it immediately powers off hard, as if no battery. Other times it runs a few minutes before powering off hard. And other times it runs for hours. All this from 85% or better starting charge.

Laptop will NOT power up from battery. First push of the power button, the power button, keyboard, and front power indicator all light up for about 2 seconds before turning off. No further activity. Subsequent pushes of power button yield nothing.

When I asked iFixit if it could be a bad battery, they sent a replacement. That one's behaving exactly the same.

I reinstalled the original battery, and it works as it should - short run time, but always holds up when full, and runs to empty.

Anybody have a Dell 6GTPY from here that actually works? Or experienced similar and fixed it?

⟐ Edited by author November 08, 2022 at 16:02 MST