As above, I have a Dell Inspirion 7737 that detects when the charging cable is plugged in but will not charge any battery.

Failed attempts to fix so far;

• Bought new dell battery
• Flashed bios to latest A17
• Windows fully updated
• Uninstalled the AC drivers, rebooted with and without battery/AC etc
• Tried Dells driver update tool, nothing of note
• Bios showing AC adaptor as unknown (same for 2 different chargers) and battery shows as working normally

I think it’s possibly a motherboard fault as there looks to be a shorted capacitor (P 110) near the charge port area [see attached]. Any ideas if this could be the culprit?

Any advise would be much appreciated :)

JohnO

⟐ Commented March 21, 2021 at 20:51 MST