⟐ Commented February 15, 2019 at 19:41 MST

It shuts down without me doing it myself, sometimes while watching a movie. I just bought it the other day and it won't allow me to play any DVDs, think it needs to reboot to fix this issue. As for the shutting down while watching movies on there, it mentions memory issues when making a horribly loud sound before shutting down. I don't know what might fix that honestly. My kitten sometimes sat on there also, I think some litter particles might be in the keyboard, this also started affecting the typing and the mouse pad on it. I also believe that it also offerheats very quickly. Would it be possible for me to send it in to fix all these issues with the password seeing that I can't log in due to the typing and not being able to drag the mousepad? It looks like new but it just has all these issues. I paid $500 for this laptop and I would pay to have all the problems fixed, no problem but I just won'the pay what I bought the laptop for because it would make no sense that way to me. I can't keep trying to work with it, I need help.

⟐ Commented October 14, 2018 at 9:56 MST