iFixit - Answers With Device "BLU Energy X"

BLU Energy X: Why is my phone responding so slowly?

Sun, 26 Aug 2018 01:13:17 -0700

It was running very fast when I just got my phone, but it seems to be running slower and slower. It takes a long time to process simple stuff, like opening the setting menu, and loading messages. Sometimes the screen freezes when it multi-tasks.

⟐ Commented August 26, 2018 at 1:13 MST

BLU Energy X: Why won’t my phone turn on?

Sun, 13 Mar 2016 13:34:34 -0700

When I press the power button, it does not have any responses. After I charged it a long time, it still does not let me turn on.

⟐ Answered March 13, 2016 at 13:34 MST

BLU Energy X: Why isn't my phone connecting/staying connected to the WiFi?

Wed, 23 Mar 2016 11:38:16 -0700

When I connect to the school WiFi, it says its connected but I am unable to use the internet.

⟐ Answered March 23, 2016 at 11:38 MST

BLU Energy X: Why can I only have four apps before the memory is full?

Thu, 15 Jun 2023 01:55:56 -0700

I have the BLU Energy Diamond and am pretty pleased with it, had it a year. The only thing I don't like is that I can't upgrade it when it tells me to as it says not enough memory, nor can I download any more apps. I have Facebook, whatsapp, twitter and my banking app on there and THAT IS ALL I have downloaded although there are lots on there which I don't use and came with the phone. Surely this is wrong and I don't know what I am doing wrong. I like the phone but everytime it asks me to update its operating system, I try and it says not enough memory. The photos are saved to a micro SD 32GB card. How come others can have lots and lots of apps but I can't?

⟐ Answered June 15, 2023 at 1:55 MST

BLU Energy X: Remove security to open phone

Fri, 04 Nov 2016 21:36:19 -0700

I don't want to use a pin to open the phone. How do I remove??

⟐ Answered November 04, 2016 at 21:36 MST

BLU Energy X: Why has my keypad disappeared

Sat, 06 Jan 2018 02:12:35 -0700

my phone does not have keypad, how do i restore it

BLU Energy X: How do I fix the Cracked screen and get it to unfreeze?

Sat, 17 Jun 2017 11:27:15 -0700

The screen has a crack on the top of it and has the screen frozen so I can't do anything on it.

BLU Energy X: How can I fix my phone from Factory kit set

Tue, 26 Jul 2016 12:03:30 -0700

How can I get my phone off this mode? The screen is blank after accidental going into factory kit set mode. Rebooted but the screen is blank now, can only answer calls.

BLU Energy X: Audio glitches in apps like Spotify, YouTube, Google play

Mon, 26 Feb 2024 06:27:12 -0700

My phone glitches anytime I use a music app. It does not glitch during calls or on Snapchat, Instagram, Facebook. Only in music apps. It is brand new.

⟐ Commented February 26, 2024 at 6:27 MST

BLU Energy X: Why call log and messages history not working

Mon, 09 Sep 2019 02:04:25 -0700

my call log history and messages history are blank

⟐ Commented September 09, 2019 at 2:04 MST

BLU Energy X: Why can’t I use texting? The app opens and then closes right away.

Tue, 27 Aug 2019 07:23:58 -0700

The texting app opens and closes before I get a chance to read or respond to it.

⟐ Answered August 27, 2019 at 7:23 MST

BLU Energy X: Why cant I set up my Phone?

Tue, 28 Aug 2018 10:09:20 -0700

I just got a blu grand energy cell phone, i turn it on to set it up and get to "keep me up to date" and when i hit next it says "Unfortunately, Settings has stopped". I have tried rebooting the phone and this does not work, and i can only seem to access factory mode, i cant actually get into android to try and do a hard reset. What should i do?

⟐ Answered August 28, 2018 at 10:09 MST

BLU Energy X: The screen is stuck at the "Blu logo"

Wed, 25 May 2016 21:42:11 -0700

My Blu Energy X phone got a wireless update and for the past 2 days it has been stuck at the "BLU LOGO" screen and occasionally it gets stuck at the "Select boot mode" screen.

How do I resolve this? HELP!!!!

⟐ Answered May 25, 2016 at 21:42 MST

BLU Energy X: transfer apps to sd card auto

Thu, 28 Nov 2019 23:23:56 -0700

I have a 32 bit sd card installed, and cannot get my apps transfered to it, how do I do it

⟐ Answer deleted November 28, 2019 at 23:23 MST

BLU Energy X: How can I fix my screen?

Mon, 24 Sep 2018 14:03:08 -0700

The screen on my BLU Energy X phone got broken. Can I replace it?

⟐ Answer edited September 24, 2018 at 14:03 MST

BLU Energy X: Can my phone be fixed?

Wed, 23 May 2018 07:46:40 -0700

My phone screen got cracked and when I put it on it went black and has a light showing lines on the screen. Can it be fixed and be able to work? Or would I need to buy another phone?

⟐ Answered May 23, 2018 at 7:46 MST

BLU Energy X: Device Forcibly Restarts Every Ten Minutes, For 1-4 Hours

Tue, 16 May 2017 05:12:15 -0700

Title sums up a good TL:DR of my issue; but to elaborate, I have managed to clock the frequency of this forced restart (more like a constant crashing, like a system-wide memory leak or critical process failing) at ten minutes with little to no deviation based on my PC's time. It'll keep doing this for a few hours, the duration of the issue does vary. As I'm typing this, it finally stopped doing it about twenty minutes ago, and started two and a half hours ago.

I can't say it's an issue unique to this model, any more than I can figure out the exact cause of it; my previous phone was a BLU Studio Energy 2 (broke from something else soon after it was discontinued, was definitely a better phone in my opinion). It had this exact same issue, and in both devices it started happening somewhere around three months of use. My best guess from this is it's something software/firmware/driver related that at least these two models share.

Any advice, or is this something simply out of my hands short of buying something not from BLU? It's definitely inconvenient, but it's not something I'd personally go out and buy a new phone over.

⟐ Answer accepted May 16, 2017 at 5:12 MST

BLU Energy X: Turns on but no apps displayed.

Fri, 09 Sep 2016 13:49:06 -0700

Turns on, goes through the BLU logo introduction display then after that it's blank. No apps, no background, nothing. All I see is left arrow on the bottom. That's it. Clicking on it does nothing. Makes noise when I click on it.

⟐ Answered September 09, 2016 at 13:49 MST

BLU Energy X: Why don't I have service?

Sat, 16 Jul 2016 14:42:10 -0700

It's a new phone, used the SIM card from my iPhone but with a reader thing so it would fit. But it still says I have no service and everything is payed so, very confused.

⟐ Answered July 16, 2016 at 14:42 MST

BLU Energy X: Apps won't download. Email won't work.

Tue, 05 Feb 2019 01:18:58 -0700

June 30 my email app stopped working. Message I got - invalid password. Tried delete and reinstall. Tried changing password. Tried other email apps. Message comes up 'not enough space' to install new app, but I have SD card with plenty of space. And the phone storage says lots of space left also.

⟐ Commented February 05, 2019 at 1:18 MST