iFixit - Answers With Device "Apple Set-Top Box"

Apple TV 4K 2021: How can I fix an EFROM error that apple refuses to fix?

Wed, 13 Nov 2024 23:39:09 -0700

apple tv is stuck. Wont start. Took it to the apple store and they said it is an EFROM issue and basically told me to buy a new one. Now I have my friends apple tv 2023 that has a bad power supply.

Does anyone know what the issue is and how we can fix it?
can i switch the logic boards between the two and get it started?

Thank you!

Apple TV: How to press line back on my Apple TV

Tue, 14 Nov 2023 05:45:27 -0700

how to press line back on my apple tv

⟐ Commented November 14, 2023 at 5:45 MST

Apple TV 3rd Generation: Over heating alarm and not working anymore

Wed, 30 Nov 2022 07:37:38 -0700

after power was not stable for sometime it started showing temp alarm and keeps showing high temperature after 2 or 3 minutes

Apple TV 4K 2021: What power supply in A2169?

Thu, 14 Jul 2022 13:45:58 -0700

Someone changed the power supply to A2169? Is PA-1120-9A suitable?

⟐ Edited by author July 14, 2022 at 13:45 MST

Apple TV 4K: Where can I find an Apple TV 4k power supply?

Sun, 19 Jul 2020 17:57:37 -0700

The power supply in my apple tv 4k has stopped working and I cant find a replacement. Id rather not pay apple $100 for a fix because thats how much i paid for the apple tv. Anybody know where i can find a replacement?

Apple TV 4th Generation: How to reconnect touchpad when reassembling remote

Mon, 01 Jun 2020 17:18:50 -0700

After tearing down my remote, I cannot get the touchpad to react. How do you reconnect it properly when reassembling?

Apple TV 4th Generation: How do you put the Siri remote back together? Is adhesive required?

Sat, 20 Jul 2019 15:44:36 -0700

A 3-year-old got sticky stuff into my Siri remote. I’m hoping that if I open it up, I can clean it out, but I want to make sure I can put it back together again. Are there adhesive strips available that would work for this application? Are they even necessary?

Apple TV 4K: Siri remote no longer works unless remote is plugged in

Mon, 01 Apr 2019 07:04:46 -0700

The siri remote that came with my tv doesn’t stay paired unless it is plugged in. It is brand new, and it shows as having 80% charge on the TV. Any help would be appreciated :)

Apple TV 4K: Can I change the Brooke glass of the Siri remote?

Sat, 16 Feb 2019 06:14:00 -0700

The remote of my Apple TV 4K droped on the floor and the glass is broken.

It still works fine but I would like to repair the glass of the front side.

Gérald

Apple TV 4th Generation: My Apple TV wont connect to wifi or ethernet

Sat, 09 Feb 2019 20:25:35 -0700

Im trying to figure out a situation with a used Apple TV 4th gen. When I received it, it would not connect to the internet through wifi. I connected it to ethernet and still nothing. I did a reset of the device through iTunes and still nothing. If I leave it connected, though, it will connect to internet just for a few seconds. I have gotten far enough to where I connected it to my account but thats it. I have tried Airplaying stuff to it to no avail. Any ideas?

Apple TV 4th Generation: Why No Network Connection?

Fri, 01 Feb 2019 15:03:47 -0700

ATV will not connect to my network via ethernet cable or WiFi!!! I have restored to factory settings using iTunes and have contacted Apple Support. It won’t even register the available WiFi networks to connect to. When connected via ethernet it says my network isn’t connected to the internet.

Apple TV 4th Generation: Lose Video and Audio intermittently when Streaming on Apple TV

Tue, 01 Jan 2019 14:56:54 -0700

I keep losing Audio & Video for a second or two when streaming either directly from Apple TV or when playing from a MacBook through AirPlay on my 4th Gen. Apple TV. I have changed the HDMI Cables, powered off everything and back on, called a Comcast Technician to check on Internet download speeds - in short I have exhausted everything that I knew from a Technical troubleshooting standpoint but the problem persists. At times I lose both Video and Audio and even pressing any button on the Remote does not help either. After a few minutes I might get back the video where it might have paused and if I continue playback, I will again see the blanking of Audio/Video and again the total blank though pressing any button on the Remote will show me the light flickering on the Apple TV but as such nothing happens.

I just took the device to Apple Store and they instead asked me to buy a New Apple TV.

What could be wrong? Is someone facing a similar problem?

Apple TV 4th Generation: Unsoldering/disabling the AppleTV Siri Remote microphones

Sat, 13 Oct 2018 21:37:17 -0700

In the teardown guide it is not detailed where the dual microphones are on the Siri Remote. Can anyone please point them out ?

And a question for anyone who has disassembled the remote - do the microphones look easy to remove / unsolder / disable ? Has anyone tried ?

Thanks a lot !

Apple TV 4th Generation: Device not turning on, internal power supply works but PMU IC gets hot

Thu, 02 Aug 2018 07:31:06 -0700

Hello everyone,

a few days ago an Apple TV 4th gen came in and I've been attempting at perhaps fixing it up. Of course, it does not power on, and connecting it to a PC or Mac by USB-C did not show any signs of life either. The background of the device is unclear, so I cannot state whether it was dropped or how exactly it stopped working. Opening it up and probing around made me come to some conclusions:

- The internal power supply still works and is delivering its supposed 12 Volts

- The main pcb shows no signs of water damage or any other type of damaged/discolored components

- Hooking the main pcb up to 12 Volts on a power supply shows that it draws about 130-170mA

- One specific IC, the 338S00057, which barely has any information on the internet about it, is getting rather warm/hot when hooking the pcb up, since this IC is probably responsible for sustaining several power rails, I was thinking perhaps a certain rail is shorted to ground, however a short would result in a much greater current draw, so I am not sure

- The IC might also be a memory controller, as its part name is similar to the 2015 Retina Macbooks Memory controller 338S00055

The IC marked in green is the one getting hot.

As there are no schematics for Apple TVs and these issues rarely occur, I am not expecting this to be fixable. Someone suggested to check the CPU clock crystals, but I can neither buy replacements of them or read them out because I dont have an oscilloscope.

Suggestions would be great, thanks in advance!

Apple TV 4K: Apple TV 4K Hanged.How to RESET Apple TV 4K with out Using REMOTE?

Sun, 21 Jan 2018 20:25:36 -0700

Hi,

I am Having Apple TV 4K. It worked properly for couple of Months.Now It is not working Properly. NO Signal is coming on TV & White LED on Apple TV 4K blinking Continuously. Unable to connect to Apple TV 4K using Remote.I would like to factory Reset to Apply TV 4K with out using Apple TV Remote.

Can you help me.

Apple TV 4th Generation: Is ifixit gonna do tweaked version Apple TV (4th Generation) teardown?

Tue, 26 Sep 2017 19:52:05 -0700

Is ifixit gonna do tweaked version Apple TV (4th Generation) teardown?

Apple TV 4th Generation: Couldn't turn it on

Tue, 13 Sep 2016 22:36:56 -0700

My Apple TV 4th Gen on TV OS 9.2.2 ... It was flawlessly working before and without a clear reason it just stopped working...

It was bought on 5th April 2016 and now on September it can't be turned on properly... I already tried to google it up and it says to connect the Apple TV via USB C cable only ( without the power adaptor plug ) to the PC / Mac and try to restore it firmware through iTunes... Unfortunately the Apple TV not recognized or detected using both Windows and Mac with the latest version of iTunes...

If someone experienced the same way and has already found the solution. please kindly share it with me... *I bought it on abroad Apple Store meanwhile on vacation so claiming the Warranty not really on my first option

Thanks

Apple TV 4th Generation: Why won't my Apple TV turn on?

Thu, 01 Sep 2016 12:12:46 -0700

Apple TV 4th gen won't turn on, I tried restoring from iTunes but it doesn't recognize it. What can be wrong with it?

Apple TV 3rd Generation: The red vertical line at startup (see apple logo)then - black screen

Thu, 28 Jul 2016 23:45:20 -0700

Could such a line to speak of damage to the graphics chip or have something with an HDMI connector

Apple TV 1st Generation: Why amber light on my Apple TV 1gen?

Tue, 26 Jan 2016 20:20:58 -0700

I have 2 Apple TV 1, one works and the other does not . I exchanged the hard drive, battery , power supply , and one only have amber light. no picture, no sound. The second Is Perfect. What do you recommend to me ?