iFixit - Answers With Device "Alienware"

Alienware 17 R4: Why is it suddenly asking for a system password

Thu, 05 Mar 2026 14:01:57 -0700

Why you go to power it up a little box pops up asking for a system password and that's as far as it goes if you get the password wrong 3 times it says shuting down in 5 mins and it does can't get past this password. Im wondering if I remove the cmos battery will that reset it like for a desktop

Alienware M17x: Alienware M17x SSD Replacement

Tue, 03 Mar 2026 12:10:11 -0700

any guides on what to do and what I am looking for, looks like the drive is in deep in the machine run out of data room after installing high data programmes

Dell Alienware m15 R7: My Gpu fan kick to 100% everytime

Mon, 16 Feb 2026 10:44:23 -0700

hey my dell alienware gpu fan is spinning at 100% all the time. i try to reset the windows, its not working. it kick to 100% right when i press power button

Alienware: will not load windows on battery mode.

Mon, 09 Feb 2026 11:23:20 -0700

I have a similar issue.

My Alienware X17 R2 will not load windows if its on battery mode.

I can use the laptop fine once it is on, if I put it to sleep it wakes up fine. If I dissconnect the AC adapter will I am working the laptop does stay on for hours without any issues.

If I shut down or do a restart without the AC adapter connected and machine most times reaches the windows logon screen for a slit second and just powers off.

I have already done a clean OS install.

⟐ Commented February 09, 2026 at 11:23 MST

Alienware: Video cable Alienware 15 r7

Fri, 21 Nov 2025 07:08:28 -0700

Hi all,

This is a bit of a long one but I would really appreciate some advice, it may be a common error or something I'm just doing wrong!

My dog pulled my Alienware 15 r7 off the table (got foot caught in wire) and bent one of the hinges quite badly. I ordered the new hinge and fitted it no problem. Turned laptop back on, no dispolay at all. So I though maybe I damaged the screen taking it apart. I ordered a new screen which had the same problem. Next I orderd a new video cable. I fitted it and the screen finally came on, as soon as I tried to shut the laptop, the screen went off again. Moving the hinges seems to affect the cable, flickering off and on etc. Maybe a faulty wire? I tried a second new wire and had the same problem.

I clipped the wire in all the way round the correct route, nothing sticking out or getting caught. I'm at a loss as this is a good laptop and everything else works finw.

Any ideas or things I can try?

Many thanks

Demi

⟐ Commented November 21, 2025 at 7:08 MST

Alienware 17 R3: laptop heating up and having blue screen when poer cord removed

Tue, 16 Sep 2025 07:59:45 -0700

hi ,

I have two issues with my laptop

sometimes it heats up
when I remove my power , on battery it shows either blue screen or hangs up ut after i restart my laptop with plugged in its ok

Alienware 17 R4: Alienware 14 Monitor stopped working.

Wed, 20 Aug 2025 17:47:13 -0700

Hello. So I own an Alienware 14 laptop with a broken screen so for me to use it I have to connect an HDMI cable from the laptop to a television.

I was in the middle of Streaming Pluto TV, googling random articles and playing a video game, and all the sudden my screen froze while I had the game up and then my screen went black, and the icon had come up where the TV monitor was searching for an adapter. Which usually happens only when I unplug my laptop from the TV, but this time it just stopped working by it's self.

My laptop is able to power up, or at least I see where it power ups. So I'm thinking maybe there is an issue with one or both of the Ram sticks or possibly the video card which in this case is sautered to the motherboard.

Now I'm worried that I might lose all of my saved information, like family photos, videogames, and all kinds of other data.

My question is if I change out the Ram and possibly the motherboard, will it effect any of my saved data? Like once I replace either one of those parts, will my computer boot up like normal as if nothing had happened in the first place? If not then what am I able to do for that to happen?

Thank you!

⟐ Commented August 20, 2025 at 17:47 MST

Dell Alienware 17 R5: Why is my laptop connecting to wifi but gains no access to internet

Thu, 14 Aug 2025 21:29:39 -0700

when connected to wifi, the laptop cannot open pages like gmail and google for example. but when i connect it with a lan cable it works just fine. the laptop is basically useless without the lan cable (internet wise). everything else works spot on, this happened suddenly i did not upgrade any software or hardware. tried resetting to factory settings multiple times but still no luck any suggestions? thanks in advance

⟐ Answered August 14, 2025 at 21:29 MST

Alienware 17 R2: Just replaced the battery and its already dead/dying

Mon, 11 Aug 2025 00:27:03 -0700

So over my christmas break I replaced the battery in my dads Alienware laptop, its a 17 something but I don’t remember the specifics. I swapped the battery out and followed the procedure for training it, charge it all the way up, then let it slowly die, then charge it again. Now a month later the battery apparently won’t hold a charge, the laptop says it at 40% but instantly dies when the power cord is unplugged. Any ideas?

⟐ Answered August 11, 2025 at 0:27 MST

Dell Alienware 15 R3: Battery is not working

Mon, 14 Jul 2025 08:04:09 -0700

My laptop is not working on charge.When I plug out my charger from my laptop,my laptop automatic shut down.I have to open my laptop with my charger plug in.Is it possible to fix?

⟐ Answer accepted July 14, 2025 at 8:04 MST

Alienware 17 R4: Tobii Eye Tracker is not connected due to eyechip not recognized

Sat, 03 May 2025 17:37:59 -0700

After using Alienware for a while, Tobii Eye Tracker began to not connect in Tobii Eye Software and in device manager, eyechip is missing. I have contacted support and they told me that my problem is hardware issue. Have any one experience this kind of problem? I have searched internet, it seemly only had this problem. USB error in Device Manager caused Tobii Eye Tracker not connected

⟐ Commented May 03, 2025 at 17:37 MST

Alienware 17 R3: Why I cant connect to gmail?

Wed, 09 Apr 2025 04:12:21 -0700

I was having alot of problems with my laptop now . I cant access to any things but i was connected to wifi . I have tried many methods but none of them works for me. For example , i can’t connect to gmail , i cant download anything in microsoft store , and i cant even drag an image to here . LOL . ERR_SSL_BAD_RECORD_MAC_ALERT , 0x800704cf and more things is stopping me . HELPPP PLSSS

⟐ Answered April 09, 2025 at 4:12 MST

Dell Alienware M14x: Testing for bad display connector on motherboard~

Fri, 14 Mar 2025 09:58:29 -0700

So, a while back the hinges on my laptop broke. I ignored the problem and kept it open to not disturb any of the wires bridging the hinges. Long story short, the LCD finally hit the dust (damage to some of the ribbon cables and WiFi wires).

I ordered an entire 1600x900 factory replacement monitor (casing, webcam, LCD, etc) and took 'er apart and plugged it up, but there is nothing posting to the new monitor. note: the laptop WILL output both HDMI and rbg to an external monitor.

Anyways, as far as I can tell and multiple passovers, there is nothing damaged on the board. I've taken it apart and checked multiple times to the best of my ability, reseating the LCD connection to the motherboard and internally on the new display..

Now I know, it's possible that the new unit is faulty, but for some reason I want to believe it's more likely not than is.

So guys, what do? Is there any way I can test the power coming from the 40 pins on the mother and make sure it isn't goof'd somehow? Are there diagram showing the voltages coming from each pin and how would I go about testing that? Any help would be appreciated.

Edit : I have tested for backlight issue with a flashlight

⟐ Commented March 14, 2025 at 9:58 MST

Dell Alienware m15 R7 AMD: Touch is not working properly

Sat, 01 Feb 2025 02:14:32 -0700

Touch is not working properly,it have some issue on touching 2 fingers parallel its give no response

Dell Alienware 13 R3: Is it normal for my new battery to be a little squishy?

Sat, 07 Dec 2024 10:23:43 -0700

I bought a new battery from ifixit, the center is slightly squishy. Is this normal, or should I send it back?

⟐ Commented December 07, 2024 at 10:23 MST

Dell Alienware m17 R2: Keeps turning off, after a couple of minutes

Sun, 01 Dec 2024 13:18:28 -0700

I'm pretty sure it's turning off, due to overheating. I'd like to repaste the CPU. Anyone have any instructions on that?

⟐ Answer edited December 01, 2024 at 13:18 MST

Alienware 15 R2: Screen takes a while to boot up

Thu, 07 Nov 2024 12:13:18 -0700

So I have just installed a new battery and when I go to power on my device the screen takes a couple minutes to turn on. All the lights turn on immediately so I'm not sure what's causing the issue. Also I'm pretty new to working on computers

Dell Alienware 18: The power input port has collapsed

Sat, 19 Oct 2024 08:19:20 -0700

The laptop power connector has broken (collapsed), this caused smoke and a shortage killing off the mains connector, it maybe just a fuse for the mains connector but it's a sealed plug. The main issue is how do I replace the laptops power input connector. That's the part where you connect the power to.

⟐ Commented October 19, 2024 at 8:19 MST

Alienware m15 R6: Why my pc wont turn on after sleep, like its totally dead

Fri, 12 Jul 2024 12:37:25 -0700

Sometimes Im working with my pc then i go to some place so i just put it on sleep manually or just close it, then when i come back i try to turn it on it wont, like its dead, i tried all what those youtube videos say but nothing worked so i just removed the battery and then attached it again and it worked.

i need a solution to this

⟐ Commented July 12, 2024 at 12:37 MST

Alienware 17 R3: Is it still possible to change the parts of my laptop to new parts?

Fri, 14 Jun 2024 02:59:09 -0700

I have had the laptop for years and it feels such a waste to just throw it away. It works fine but when I have tabs open and when I game, sometimes it shuts off which can be quite annoying.

⟐ Answered June 14, 2024 at 2:59 MST